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Non delivery case help please
Item (toy) sold on 2nd Sept, dispatched on 3rd Sept with estimated delivery 6th -7th Sept. No communication from buyer since note with purchase asking to "wrap securely for a safe delivery" Case for non delivery opened on 12th September - I have until 15th (ie tomorrow) to sort. I can see from tracking that parcel was due…
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Sale through GSP stuck in customs
So this happened first time with me and I thought to share in case others would come across such a situation in the future. I sold an item through GSP that was going to China. Packed my item, posted and it reached the eBay warehouse from where it got sent further towards buyer. Few days later buyer has messaged me saying…
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Tracked 24/48 postage option to drop off at PO not showing via eBay labels?
Hi all. This morning I'm seeing tracked 24/48 without the option to drop off at a PO (t48 being 3.29 for a small parcel, not £3.45. So I'm guessing you buy the T48 for 3.29, take to PO and they won't accept it? I can't really do RM collection and don't have a delivery office within walking distance so there isn't a way…
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Buyer has admitted to wrong address - how to deal with it?
Sold 2 items listed during the offer period. Buyer both items. Before packing I checked address on Royal mail website. Noticed it is wrong - wrong postcode. It is like student halls so I am worried about that as well. Messaged buyer about the address and he just said "yes it is the wrong address!" Do I send it to the…
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Does Recorded Delivery actually exist?
I'm trying to get my head round the different options for sending an item, say a passport, in the post. From what I can see https://www.royalmail.com/sending the options are: 1. Special before 9am, compensation limit £750 2. Special before 1pm, £750 3. Tracked 24, £150 4. Tracked 48, £150 5. 1st class signed for, £50 My…
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Faulty item return request
Sold an item in June. (Private sale) and the buyer has emailed this morning to say that it has broken and wants to know what I am going to do. I purchased the item on Amazon who have agreed to refund after I return it, which would involve either having it posted back or getting the buyer to post it to Amazon. Amazon also…
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Ebay refusing fee credit. Any tips?
I sold an expensive item (£1850) on eBay a couple of weeks ago, and as soon as it sold, eBay restricted my account of 10 years. Naturally, I refused to send the item because eBay were withholding the payment and informed the customer who was understanding. I cancelled the order on eBay and a few days later, I had an email…
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When is a tube not a tube - packaging
I'm struggling to find an answer to this - is a cardboard triangular box classed as a tube or a parcel when it comes to Royal Mail (or any other courier for that matter) postage costs?
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New Offers - just in - Strange dates
I have two accounts and have received offers on both - but with strange dates - anyone else have these date offers? One account 80% off from 26/1/22 to end date 31/12/25 and the other is 70% off from 1/12/21 to end date 31/12/23. It may correct itself but at the moment - rather puzzled.
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EVRi tracking says sold item delivered to Argos but buyer has not received it yet
I sold an item just over a week ago and the item was posted with EVRi, to an Argos store, arriving on 2nd Sept. The buyer has messaged me to say the item has not been received. What do I do next please .. obviously I have passed the tracking number to the buyer and suggested they contact the Argos store directly I have…
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eBay Combined Postage Problem
Hi. Seeking help and advice from members please, as eBay website Help page hasn't solved the conundrum. When Buyers add multiple items to Basket, the option isn't offered to request a combined Invoice from the Seller. I have 'Combined Postage' set, but it means I'm having to do manual partial refunds for multiple…
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Another "no fees offer" gripe!
Has anyone changed anything on their account to get the offers on fees again? I have not had an offer since February (was getting them regular every 2 wks) and trying to work out what else I can do. My account is in good standing and I have still been listing and had a few sales of late though I am only listing cheaper…
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RM can't collect from my address?
Been away for two weeks and now got loads of Ebay stuff to post. Went online to organise it yesterday and RM are saying they temporarily can't arrange collections from my address. Been trying all yesterday and this morning but seems like it's not going to change any time soon. Anyone had this before? What causes it? I…
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5 out of 7 parcels not delivered after 8 Days Royal Mail, advice needed
Hi I'm not a regular seller on eBay but once in a blue moon I’ll have a clear out, so I sold and posted 7 items via 2nd Class Tracked and signed for, 8 days ago and only 2 have been delivered and the rest are showing in transit. One buyer went straight through eBay for a refund without contacting me first, eBay have now…
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eBay Main Photo - Does Packaging Help ?
I've struggled finding any definitive answer on this, so hopefully members could share their experiences. I mainly sell small Collectibles, and many of the target Buyers prefer/insist on the original packaging. The eBay mantra is for the product to fill 80-90% of the space. However, if I include the packaging in the main…
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New eBay Multi Offers
What are members thoughts on eBay's latest multi offer initiative? Rather than tediously sending individual offers, you can now send up to 25 Offers in bulk with the same % discount. Certainly saves time, but I guess you lose the personalisation, especially if you used to add a product specific message with the Offer…
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How to sell individual items from a bundle
I've got a DVD bundle with several dozen discs up for sale on Ebay with a buy-it-now-price. A buyer has messaged me to ask if I'm willing to sell specific discs from the bundle. I'm fine with this, just not sure what's the best way to do it. Should I end the bundle listing and put up the discs he/she's interested in as a…
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E Bay return has disappeared - unco-operative buyer
I recently sold a small jewellery item on E Bay. The buyer rejected it, saying it was a fake. I arranged via the usual E Bay channels to send him the postage so he could return it. I also, foolishly - but due to imminent holiday - released the refund of the purchase cost to him. Since then, three weeks ago, the item has…
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Is ebay safe? would i get my money back
Looked on ebay at some vintage watches and there are 2 NOS watches that are just what i am looking for, BUT they are in Romania, its a seller with an account that is 9 years ols and with 350 feedback. Price of the watches is around £500 which is ok if they are real but i am just worried about it being Romania so does ebay…
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Royal Mail tracked 24
Hi all, just to be upfront i am not looking for any compensation or claims etc for this just wanted to ask a question. I sent a parcel this week from Nottingham to Liverpool with Royal Mail Tracked 24 with Signature, its a fairly large parcel weighing about 7Kg. It was collected from me on Tuesday morning and the tracking…
