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DHL parcels received in UK to Parcelforce and not even delivered to recipient
Is anyone aware why there is a problem between Germany specifically and the UK with received shipping. I ordered two crates of wine from Germany from a winery. They shipped it from Germany via DHL at the end of Septermber, landed in UK on 3 October. Our delivery details were correct, but for some reason after tracking it…
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John Pye
Hi all, I recently bought three items from John Pye Auctions. One I returned and got a refund because they didn't allow anyone to view the item. Another one was a TV where they gave a three month guarantee. And the third one a coffee machine that had a John Lewis price tag on so was clearly ex display not second hand or a…
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Post office trial accepting courer parcels
From the BBC website but being reported elsewhere as well 'It is the first time in the Post Office's 360-year history that people can choose to use companies other than Royal Mail.' Post Office to send and receive Evri and DPD parcels - BBC News I think there has been a lot of speculation about the RM/PO arrangements…
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Attempted fraudulant payment after linking a card to eBay
I received a msg from NWide saying that they'd blocked a payment of £29.99 to SG*Original Plus. The card was the one I linked to my eBay account a couple of days ago. I didn't recognize the payee. I Googled SG*Original Plus and saw that lots of people had had this happen to them. I can't understand how SG*Original Plus got…
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Quick Question
Hi, When responding to a return request, and it states - please respond by (date), does that mean midnight the day before or on the actual date stated. A buyer is claiming not as described or as photos - completely untrue, so I emailed them asking them to open a case with correct reason, (which of course would mean - they…
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eBay 'Sell Similar' or 'Relist'
Hi. When refreshing a listing which has Watchers and a good number of page views, does it really make any difference how I do it in order to capture previous interest ? I'm unsure if I simply relist, if previous Viewers will receive notifications? Or if it's better to just start afresh in the hope it will get more exposure…
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Cashback on Stamps?
Hi there, I use Top Cashback and Quidco to get the occasional cashback on items. I have noticed Royal Mail are not on either and looking to buy a bulk lot of stamps. Does anyone know of any other ways/websites that allow you to buy books of stamps and get cashback? Many thanks!
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Unable to contact PayPal
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Ebay private seller - Returns policy
I've been selling on ebay for about 10 years. Intermittently, things from the house, clothes mainly. Nothing of huge value. I've always had a 'returns accepted' policy, but have never had a buyer ask for a return before. One's just requested a return, which from what I can see, ebay's automated systems deal with, and as…
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EBay 12 month warranty from Seller - issues
I purchased a mobile phone from Loop Mobile on EBay on 6 Nov 22; the listing had the seller as providing a 12 month warranty. 28 Sep 23 i raised with the seller through EBay messages that the phone was not holding charge - no reply. 31 Oct 23 i raised with the seller through EBay messages that the phone was now not…
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payments via marketplace
I am selling a record for £35 what is the safest way I can receive payment please. Thank you
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Chargeback in favour of buyer. What can I do now?
The buyer won a case and from what I can see, with no evidence at all, just "buyer thought item was defective, not as escribed". This came in via paypal on behalf of the buyers bank. I put up a fight, submitted photographs of the product in full working order, text messages which clearly show the customer has not followed…
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ebay parcel shop return problem
Sold a low value item on ebay. Postage address was an "Argos in Sainsburys" Put the eCP as part of the address. Have had no contact from buyer but had a return notification via ebay. No reason given for the return other than "PUDO RETURN" In the comments section. Google suggested this was due to the buyer failing to…
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Help please, eBay Return Label
Hi, Am engaged in a return which I opened in ebay. (item not as described, part faulty). which the seller accepted and sent their own return label. this is Royal Mail prepaid so I won't have to pay postage on it. However I'm not sure it is fully tracked, certainly where I am the postie says they don't necessarily track…
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EBay Northern Ireland Postage
Good morning Could anyone please give me some simple instructions on how I can exclude postage to Northern Ireland on my eBay listings? Thanks.
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Damaged item, returned incomplete/possibly swapped
Hi all, I'm in sort of a situation. I sold an expensive collectible/figure last week, made of multiple plastic parts that fit together. The item was brand new with all seals intact. I bought two of these myself from store a few years ago as I was planning to have one on display and keep one unopened. As I want to downsize…
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Possible scam - advice sought
Hi, I started selling on Facebook Market place last week. My first itsem brough a response saying they wanted to send a postman to my home with cash and so could they have my details. I supplied my name , address, postcode and email…..but later I had the same message from a number of others and realise it was information…
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Changing clocks
You would have thought I’d have known but still caught me out that auctions I’d set to finish today are all finishing 1 hour earlier due to the change of clocks. So my cunning plan of having them finish early evening they’re now finishing dinner time
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Sold expensive item but buyer 'no longer registered user' with eBay - cancel sale?
Hi all. I sold an expensive item tonight. I often check an ebay buyer's profile and when clicking their profile it's showing as 'No longer a registered user' despite the money in my account. Don't think I've come across this before so don't want to be in the scenario I send it tomorrow RM Special Delivery then receive an…
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Ebay DRS debt recovery help?
Hi all, I don't sell often on Ebay and tried to sell an item for £2200. For 6 months I got no offers so I forgot about my listing and had sold it privately months later. I received an email saying an offer had been accepted which I immediately tried to cancel but for some reason it would not let me cancel on Ebay.…
