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Sony Bravia not as described, but time has passed...
Hello all, a long-time lurker here with a question. I purchased a Sony Bravia 22ex320 TV from my local Sony Centre at the end of April. The range was new, and the assistant and the signage both said the telly was Full HD, ie.1080p. I specifically asked, because online different websites described it in contradictory ways.…
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Help!! Sharps
Hi all, have just read Sharps Bedrooms going into administration...we have had the delivery of the materials to build our bedroom and work was due to commence next week, any ideas where we stand? The purchase is funded by Sharps interest free credit which is via Hitachi? will we still be liable for these payments if our…
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HP Notebook Failure Court Case Help
I purchased a HP Pavilion DV9703ea notebook that worked fine for 19 months before dying on me completely. I will not bore you with the full details but basically HP said tough you didn't buy the extended warranty. Now I thought that paying £600 for a notebook that only lasted two years was a bit off. After getting an…
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Acer 5336 Issue
Hiya, under 30 days ago I recieved a laptop from my insurers Endsleigh as a replacement for the laptop which was broken in an accident (I had it insured for accidental damage). Yesterday my partner was using it to play Command and conquer and during the game the screen has gone faulty and now down the right hand side of…
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Compensation for an awful holiday
We went to the Canary Islands at Easter to stay in a Villa we found on Owners Direct. On arrival we found a villa which was absolutely filthy, had not been cleaned and which had junk all over the place, it looked like someone else was staying there and had just popped out. We contacted the owners brother as the phone…
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Brighthouse Store Confused!
Hey all im confused by the way bright house runs. As from the march this year i thought i was nearly paid my prodcut off. And as im useless at maths i feel as if the people in the store have coned me. Anyways. i got a 20inch tv in september 2008 this was a tv that had been a used one in Store. cost £304 and paying at 148…
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Games Basement - can anyone help?
I'm still waiting for a refund following non-delivery of a Wii Balance board ordered 30 January 2011 from this online company. I have received emails acknowledging receipt of non-delivery form, which had to be posted (I don't believe they ever had item in stock to deliver) and that refund will be paid in 3-5 days. Every…
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Product specification
A well known PC parts online shop sells hard drives - one of which I bought new 3 weeks ago as an OEM product. On the product page is a heading 'Specification' followed by a link to a PDF file. The PDF file is hosted on their server but is a copy of a manufacturers document which specifies a 5 year warranty for the hard…
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Rubbersole refund problems
I really regret dealing with this website I ordered a pair of snowjoggers which were not delivered overnight as promised on the website (9 days actually as HDNL did not leave a postcard nor attempt redelivery) No paperwork in parcel The boots were faulty (excess rubber material in right boot lining making it really…
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Comet extra care....help please.
When I bought my TV from Comet they sold me a 5 year cover plan for £230. The salesman said this was a good idea as we had a little one running around and he said we would be covered if anything happened to the tv. Last week my shelf collapsed and the vase it was holding fell and hit the bottom part of the TV causing the…
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End of computer lease
Can someone please advise if I can negoiate with the leasing company to purchase the computer at the end of the lease - they are asking £300 plus £35 administration charge. I think £100 is a sensible price as I have clearly paid the cost of the machine (and then some) plus the administration charge is something the banks…
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Hairdressers - right or wrong?
Hi all, I had my hair dyed at my normal hairdressers on Monday. On their till system, I was owed a 50% discount for recommending a friend, which I had previously benefitted from for my last haircut. My hairdresser said I would be able to use the 50% discount for my colouring too, and when I came to pay for the dyeing with…
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My legal rights - mail to my address not mine!
Can anyone help with my problem please? About two years ago I started to get mail addressed to someone I have never heard of to my home address. My family have lived at this address for 30 years and it was a new build when we moved in, so no one has ever shared this address. The letters arrived from a credit card address…
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Warranties only valid on authorised distributors?
Bought a Grundfos pump for my pond about 20 months ago from a seller on ebay. Brand New and boxed. It's now stopped working. It' surprising because the last Grundfos pump (a very similar model) worked non-stop for over 14 years. Grundfos is a large (mainly industrial) pump manufacturer. Grundfos technical team now state…
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Amazon marketplace
I placed an order via Amazon for a new item from a seller who has lots of new jewellery items for sale. It was only after I had paid (via Amazon not directly to the seller) and received confirmation that it had been posted that I knew the item was coming from Hong Kong. If I had known the item was coming from the far east…
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return postage
I recently bought a pair of running tights from field & trek online (a part of sports direct), they were faulty so I sent them back 2 days after I'd managed to retrieve them from Yodel, all the stitching had come out of the waist band. I sent the receipt too so they could refund me to the return postage. A Week later they…
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Can you cancel a bank/building society cheque?
An elderly friend was taken to the bank/building society by a salesman to draw a cheque for an order for a mobility item. The bank staff were alerted by a concerned customer but issued the cheque anyway. thier policy is to only issue cheques over £1000 so even though the item wasn't quite that amount a cheque for £1001 was…
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Paypal payment made but no contact from company
Hi, I purchased some energy saving halogen bulbs from ebulbshop.com a few weeks ago. The payment was accepted by Paypal but I haven't had any contact from the company since. I have used the contact form on their website a number of times to enquire as to the status of my order to no avail. The order was for just over £20…
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Leaking new flat roof
I had a new flat roof done on my garage 18 months ago which has leaked twice in one particular area. The company have patched it up twice but my neighbour says the work is substandard (I was at work while it was being done). I don't know if it is substandard or not but I am having a garage conversion done in August and…
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1st Class Trucking
Has anyone had any dealings with a company called 1st Class Trucking, in Enfield? I booked 12 hours worth of lessons and a B+E Trailer Towing Test with them and received terrible service. The lessons are held in Macro's car park with vehicles that are not fit for the road and they have terrible customer services. I have…