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Consumer rights

Not sure what your consumer rights are? Discussions here cover faulty goods, refunds, reclaims, scams and more.

returning engagement ring- help?
my fiance bought me an engagement ring and as they didn't have one in my size he had to buy one and have it re-sized. He has since proposed to me and has decided he wants to get me a "better" ring, is he still entitled to his money back or an exhange? Thanks. [threadbanner]box[/threadbanner]
Asda Home Shopping!
Hi All, I recently did an order from Asda and on their website it clearly states payment will be debited on the day of delivery. So I placed an order for a specific date. The day before delivery Asda reqested payment from my bank. I received a text message from them at 10 am on the day before the planned delivery saying…
Consumer rights and used cars
My family and I recently bought a second hand Vauxhall Frontera from a second hand car dealer on Autotrader. Less than a week later the car has stopped running and has had to be left at the side of the road as we can't drive it home. Does anyone know what rights we may have to get a refund from the dealer? The receipt we…
unsatisfactory repairs.
Hi all,, just seeking a little advice on a wee problem I'm having with the shop that is repairing my camera. Here's the story.... I drop my camera and it doesn't work. There's power but the lense will not open properly. I find the address of a registered Sony repair shop in my town and take my camera to them. They call me…
Tmobile - No Signal
Good afternoon. Can anyone advise on my rights on the following. I lost the signal on my mobile phone whilst at home. The signal would return when I travelled away from home. I reported the problem to tmobile and they advises that there was a problem in the area of which they were dealing with. I understand that things go…
Trying to get refund from Laura Ashley!! HELP!!
We bought a rug from a Laura Ashlely store that was off the shop floor, as a clearance item, on 25th January 2009. We knew the rug was dirty but it was reduced by about two thirds of the price so even though we knew it needed cleaning we were prepared to pay for this and this end up with a good rug. Or so we thought!…
ashes tickets ballot!
i recently entered a ballot through Yorkshire county council (so not a dodgy ticket company) to get some tickets for the upcoming ashes series (2009) i had to give my bank details on application and was told that i would receive an email after the draw telling me whether i was successful or not. I received no such mail…
Is a refund possible for 'no signature' on Royal Mail Special Delivery?
Does anyone know the legal situation regarding Royal Mail not getting a signature on a letter sent by Special Delivery or Recorded Delivery? The contents of a letter I wanted to send had no intrinsic value (just paper) but I wanted to get proof of receipt so I sent it by Special Delivery. I don't know if the letter was…
Ripped off buying footie tickets online...anything I can do?
Hi I purchased some tickets from official-tickets.net in January, the transaction was easy, friends of mine have purchased from them no problems at all. However.....tickets never arrived, and a woman called me this morning to say they had been let down by their suppliers and they have no tickets to send me. 2 days before…
Tmobile Mis-sold Google Phone??
Hi, On 17 January 2009 I was sold a Google G1 Phone by a sales rep. I requested a phone that could handle emails, internet and obviously alot of calls. It worked fine for about 3 / 4 weeks and then problems began. Battery life became poor, kept switching off and now it doesnt even get any reception or turn on. tmobile have…
Returning Games
Hi, Not sure if this is the right thread for this question but I have some pc games(still sealed and in there celefane) that I got when our house was broke into nearly 4 years ago from Insurance company. So I was wondering if I could get away with taking them back to Game or Asda,Tesco etc and tell them that they were a…
Dell laptop not working - warranty just expired!
My daughter (full time student) bought herself a laptop, costing around £600 from Dell online in January 2008. Yesterday, when using the laptop it started to make a loud clicking noise so she shut it down and turned it back on. However, it would not boot back into windows and just makes a constant clicking noise. We…
Rights to Refund from second hand shop?
I bought a second hand iPod on Monday from one of those cash converters type of stores and got a receipt However when I got it home, it didn't appear to be recognised at all on my computer, and working for Apple I took it to work and troubleshooted it and the problem is with the iPod Its now out of warranty and I was…
Faulty diamond ring?
Hi.hope someone can help,my boyfriend brought me an engagement ring on the 12th feb,it was to big so we took it back to the shop and they re-sized it for me,it was returned to us on tuesday the 3rd march.on the same night i realised there was a flaw/hairline crack on the diamond.we phoned the shop the next day and was told…
Help! Goods not received - paid by credit card
Hello HELP! I'm new to the forum - I have a big problem and not sure what do do - any suggestions welcome please! I ordered a pair of curtains from the website DISCOUNT FABRICS (https://www.discountfabircs.co.uk) - and paid £575.00 on the telephone by credit card on 10 Dec 2008. I was told I would get an order confirmation…
Is there a law regarding an item with 2 prices?
Dh and I went to buy a cot from our local babycare centre today. We saw a nice one which was £125. However, DH noticed a sticker right down on the bottom of the cot which displayed the type of cot, the RRP and the price. Both the RRP and the price which were on the sticker were both £115. So we approached the salesman and…
Jeans - Fit for purpose?
Heya I bought some jeans online a few weeks ago and have worn them 4 or 5 times. The other day they ripped near the crotch (like, the denim at the inner fly seam has torn all the way up) making them un wearable and impossible to reasonably mend. i have read somewhere that they are supposed to last for a reasonable amount…
Long wait for sofa now would like to cancel order
On 22/11/2008 my family & I ordered a 2 seat sofa & 3 seat sofa from a local furniture retailer. We paid £400 deposit on the belief that the sofa would take 5-10 weeks to arrive. 15 weeks later and various phonecalls later we've had enough of waiting and want our money back & want to cancel the order. The order was £2098…
Ideal World shopping channel refusing refund
Hi I am just looking for some advice on behalf of my mother. She recently purchased a Vodafone pay as you go internet dongle from the Ideal World shopping channel on sky TV/Freeview. When she tried it, she found that she had no signal in her home thus making it useless really. Ideal world have a no quibble returns policy…
Computeach
Evening all, I posted this on the "Anything else moneysaving" board because I hadn't seen this one. If you have been reading my SOA thread on debt-free wannabe, you will know that a large percentage of my debt is a loan for some computeach courses. In July they will get a whole lot bigger, as the interest joins the party.…

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