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Is a refund possible for 'no signature' on Royal Mail Special Delivery?
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valiant
Posts: 114 Forumite
Does anyone know the legal situation regarding Royal Mail not getting a signature on a letter sent by Special Delivery or Recorded Delivery?
The contents of a letter I wanted to send had no intrinsic value (just paper) but I wanted to get proof of receipt so I sent it by Special Delivery. I don't know if the letter was received (it possibly was) but no signature was made available on the Royal Mail website. I then sent Royal Mail a letter requesting a signature, but they wrote back to say that no signature was available.
I then made a compensation claim using the forms they provide on their website. I simply claimed the £4.60 cost of sending. I got a letter back from them saying that they had tried to contact the addressee but had no response; and that therefore they assumed that the letter had been delivered and that I would get no refund.
This is a matter of principle. I'm sick to the teeth of postmen not getting signatures, both for stuff I send and stuff I receive. I have therefore sent them a Notice Before Action, warning them that they have broken their contract with me and that I will make a claim for the £4.60 in the Small Claims Court.
Do I have any chance of winning?
The contents of a letter I wanted to send had no intrinsic value (just paper) but I wanted to get proof of receipt so I sent it by Special Delivery. I don't know if the letter was received (it possibly was) but no signature was made available on the Royal Mail website. I then sent Royal Mail a letter requesting a signature, but they wrote back to say that no signature was available.
I then made a compensation claim using the forms they provide on their website. I simply claimed the £4.60 cost of sending. I got a letter back from them saying that they had tried to contact the addressee but had no response; and that therefore they assumed that the letter had been delivered and that I would get no refund.
This is a matter of principle. I'm sick to the teeth of postmen not getting signatures, both for stuff I send and stuff I receive. I have therefore sent them a Notice Before Action, warning them that they have broken their contract with me and that I will make a claim for the £4.60 in the Small Claims Court.
Do I have any chance of winning?
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Comments
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I always get compensation for no signature when I am forced to use recorded, For each and every one I get a book of 1st class stamps.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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I always get compensation for no signature when I am forced to use recorded, For each and every one I get a book of 1st class stamps.
Ok...but where on their website or T&C's do they actually say that they are liable to compensate you in a situation where the item MAY have actually been delivered but that no signature was obtained? In my case, the addressee is not cooperating to say if they received the item or not and Royal Mail are refusing to compensate me.
I either need to know if the general law applies to give me the right of a refund or if there is a specific Royal Mail T&C that I could rely on.0 -
As far as I know they do have to compensate you for the cost of sending as they did not supply the service that they advertised xx2012 Wins - Danepak Fridge Magnet, £20 Just Eat Voucher, iTunes Song Download, Yellow Toaster and Kettle, Thorntons Bunny, 6 Months Gym Membership, £250 Multipower Products, 3 X Dalepak Vouchers, 10 minute sunbed session, Lucozade Sport, 2 X BMI Flights, Android Zeemote,0
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