-
please help, re consumer rights
just wondering if anyone can help regarding my rights. in early nov 2013 I bought a Tesco hudl from Tesco direct, within a couple of days I noticed that the screen freezes, so phoned and it was exchanged for a new one.I quickly noticed that the new one also did the same and was told by Tesco it is a well known fault and…
-
length of time companies must keep verbal contracts for?
I'm trying to find out how long companies must keep verbal contracts for so I can request a transcript of the telephone call.I'm ms there an act of law where theu must keep it for a period of time? An overview of what's happened. My parents are with Bt on a line rental businesses line and wanted broadband. Due to my having…
-
Returning a faulty product who pays the postage.
Hi, I bought a push chair from an online retailer in Jan 13, its developed a fault which I would like fixing. I contacted the seller and they are happy for the product to be sent back for an inspection, however the are asking me to pay £28.50 for the return. I stated the DSR and SOGA however they are saying because thier…
-
TU have 25% off but paid original price 2 days b4
Do you know if Sainsburys will give me the difference as I just missed their 25% off? i have kept my receipt which has the original price for the item. Obviously would like to benefit on 25% off if i can.
-
Victoria Plumb Bathrooms Problem
I am having a problem with Victoria Plumb and I need a little advice please. In august last year I purchased a bathroom suite and taps from Victoria Plumb. Last week the Hampshire bath/shower mixer broke, due to the diverter valve (the valve in the middle, that changes the flow from the taps to the shower) basically, the…
-
Can I return resized ring?
I bought an engagement ring from H Samuel last week and got it resized to be made smaller. It is unworn and want to know if I can return it? Thank you
-
urgently i need.to know my rights as a private seller
I recently sold a old working computer via a work noticeboard. the buyer came to my house.i had the.computr packd.up and ready to.be take.. The.buyer did not ask.to see the computer turned on. And i had assured her it works 100%. She paid.in.cash and left. Next day complains that the monitor isnt working. I assured her it…
-
Faulty Goods-my rights
Just before Christmas i bought a Beko fridge freezer from a local electrical store, since purchasing we have had an engineer out to it 3 times due to the fan making a loud noise, he hit it twice and bent the pipes the 3rd time he came out, 4 days ago it stopped working all together ,we had to throw away all the freezer…
-
help with lost parcels
I used myHermes to return a vanity unit which was very big and heavy when I booked on line for collection I did not even check for insurance to be honest I will never thought they will loose the parcel,this has been going on week before x-mas I payed and they suppose to collect it and it took them weeks and weeks until…
-
SMART tv from currys
hi all I purchased a smart tv at the end of oct 2013 from currys. I have the receipt. there are a few snags I have with the tele and paying £480 sale price I was expecting a lot better quality. the batteries in the remote I have changed many times and still suffer from same problem.. if I turn the tv on or after watching a…
-
marks and spencer online shopping - receipts not confirming sizes, no right to cancel
I recently ordered lingerie via marks and spencer's website and noticed a few unusual things at ordering: firstly you choose your size as normally carefully when you are putting things into the basket, but as soon as they have taken payment details this all disappears and all they will provide you with is a list of…
-
5 year old Fridge freezer from Currys
I'm after an opinion whether this is acceptable/legal. I bought an American FF in Dec 2008 for £600 (5 years 3 months ago) I've had some problems over the last 2 years but it worked till yesterday, now the fridge will not cool below 12c Googling reveals that a similar model was recalled after intervention by watchdog, my…
-
dreamwell
My mother has made a mattress purchase with Dreamwell Limited of Josephs Well, Leeds for £2000 following a visit from a salesman which lasted for a few hours. All she has to show me is a brochure with no real information on products and no prices. She says she is happy but I am very concerned. Does anyone know anything…
-
Extended warranty help...
So I took out an extended warranty when buying my iPad. Good news: my iPad dies without reason & iPad is replaced. Bad news: son has dropped new iPad and destroyed the screen. So the question is does the warranty care over to the new iPad or should I have taken out a new one?
-
small chain v manufacturer sale of goods act
just under 2 years ago i bought a 43" 3d tv, i love it to bits, however ive noticed a patch appearing on the screen that shouldnt be there, after 2 mins i came across several forums where people with the same tv's were having the exact same problem, i know i am going to have to use the sale of good act to get this repaired…
-
Holiday booking
Hi all. A bit of legal advice please. On Sunday 9th February 5 of us visited a holiday supermarket. We asked for their best price so we didn't have to traipse around other agents. All was straight forward apart from requesting two double rooms, which were classed as an upgrade, and choose seats on the plane. We watched her…
-
Jewellery Query
Hey there forum and thanks in advance for reading/replying. We went to an independent jewelers on Saturday to look for wedding bands. What was supposed to be a happy, joyous occasion on the pathway to our wedding day has left a bitter taste. Partially my fault for not making no mean no, we rushed into making a decision and…
-
Issue with Yale Door
Hello I hope this is the right section. I ordered a door from https://www.yaledoor.com and took there 21 day installation option, 12 month interest free credit (through Barclays). This was in November. 24 hours before installation i had a call from the installer to inform me the door was faulty, installation could not take…
-
Problem with Roof
Hi, I'm not sure if this is in the correct forum so apologies if it is. We purchased a house from Taylor Wimpey in August 2011. We are just out of their warranty but are in year 3 which means the warranty is now with the NHBC. 2 weeks ago our end ridge tile came off and smashed onto the pavement below some 10ft away from…
-
Theoretical Question - Public PC's & Viruses
I'm not sure if this is the right forum so please move if correct. Our charity at work is supporting a local charity and is looking to loan them some PC's and equipment for every day uses (job searches etc etc) We've been advised by our external liaison team that either or us or the charity would be liable for any…