-
consumer rights advice please
I recently bought new specs but am unable to get on with them, can anyone advise me as to my rights for alterations please ? The prescription has been checked by a different company but the sight is wrong still when wearing them, Appreciate any advice please Nikki
-
Faulty ugg boots
much to my excitment my husband agreed to buy me a pair of ugg boots because i did not trust any internet sites thought might get a fake pair, i went to westfields and bought a pair from the ugg shop. to try and save some money and only having small feet i bought a kids pair. no one in the shop said anything to me about…
-
Asda
I bought a MP3 player from Asda and paid £16 for it. On unemployment, that is a lot of money. It is saying something about an error of some sort. Anyway, I have the receipt and the guarantee. Asda say I must have the packaging as well, but I don't tend to hang on to packaging because it makes clutter and I have enough…
-
Warranty breach?
Hi there fellow moneysavers :-) I would very much appreciate if anyone with knowledge in consumer rights could give me any advice on the following incident: Last April my boyfriend bought me a 'refurbished' MP3 player from a London store. It came with a six month warranty. It broke within the first 4 months and he took it…
-
Mis sold insurance? Advice please!
Hello At the weekend I had my Sony Ericsson C905 stolen at a music event. Immediately after I had both the IMEI and Sim card blocked and reported it to the police as stolen. When I bought the contract a couple of month back I opted out of the T-Mobile insurance as I was already paying phone insurance on my RBS Royalties…
-
Virgin Broadband - compensation?
I hope someone can advise me on this... My broadband connection with Virgin was lost for 4 weeks. After numerous phone calls, and several different excuses from Virgin, they finally admitted that the fault was theirs, following what appears to have been a disastrous "upgrade". As my business relies heavily on having…
-
Orange Broadband have locked me in a 12 month contract without my permission!
After years of torture through Orange Broadband's incompetence, including 10 months of zero connection in 2005, hundreds of pounds spent on phone calls to their 'technical' team, (who are actually mostly basic-English speaking puppets who read from a script on their computer screens and know nothing more than how to switch…
-
Refund for an out of date spa voucher??
Does anyone know where I stand on this one? For Christmas 2007 I recieved a spa voucher (£70) and decided to save it for later on in the year to keep away the winter blues. It came to November and each time I had some dates in mind to use it the Spa told me they were fully booked and they could only offer me dates when I…
-
T-Mobile no honouring a retentions deal
Hi All, On December 30th I called up T-Mobile to cancel my 18 mnt Flext 35 w&w contract because I had seen a deal for a 12 month contract on T-Mobile with a free playstation 3 (phone was basic but it didn't bother me because I wanted to keep my current phone). I was put through to retentions and the lady offered me the…
-
1 year warranty/guarantee on a laptop???
Hi I purchased an expensive laptop (£999)16 months ago, and the keyboard has packed in. Can I return the laptop back to the supplier ,explaining that the laptop should last a lot longer than 16 months before it breaks down, is it something to do with statuary rights?? Please help . it will cost around £100 for a new…
-
Problem with pro photodeveloping, soory long
I am a wedding photographer and have always used one professional developing lab without any previous problems. The other day I submitted to the company, via their website 36 6 x 4 photographs. Their website states that all photos must be sized at 1200 pixels x 1800 pixels for 6 x 4 prints and there is no mention of…
-
charging for not paying by direct debit
Hello, I've been reading this site for some time now and had some very useful tips from it, but this is my first post. It has only just come to my notice that Virgin Media are actually charging me £5.00 a month for not paying by direct debit, but phoning up and paying over the phone with my debit card. Are they allowed to…
-
DFS leather couch stretched excessively! HELP, what can I do?
Hi all Wonder if there's someone out there that can possibly give some advice. We've recently purchased a 3 seater, 2 seater and foot stool from DFS. It was delivered on the 9th February and after using it for less than a month, the 3 seaters' leather has stretched quite excessively. We only use it in the evenings for a…
-
PC World PC Performance service problems. Rights?
Hi all. I'm new to this forum, this is my first post, but from looking around, I think I am in the right place. In 2007 I purchased a laptop from PC World for £1,200. Due to it's high value, I decided to take out their pay monthly PC Performance package which entitles me to get my laptop repaired should it ever break. Well…
-
American airlines moved my flight- do I have a claim?
Hi all Please help if you can :) Im new! Last September I was trying to fly from La Paz, Bolivia back to the UK. I was on a gap year and the flights were booked for me by the agency- I was going via Miami with American Airlines. Some of you may have seen on the news that at the time Bolivia was going through major…
-
Receipts (or, am I entitled to confirmation of payment)
Hi Everyone My first post, how exciting :D I was just having a wonder... Am I legally entitled to a receipt when I pay someone money? If you go to the supermarket they give you a receipt after you've paid. But I've noticed on some "agreements" (eg some parking fines or loan agreements) that the companies state that they do…
-
Virgin Media £50 Credit
Hi i was wondering if someone can help me. Four months ago i signed up for virgin media's £50 credit for signing up online deal (which is still on the website), i was advised that the credit of £50 would be on my first bill, i was also asked to pay £30 upfront and advised that i would also get a credit for that amount on…
-
Who should replace the faulty goods
Back at the start of janurary I ordered a bed from eclickfurniture (bit of a mistake that one) we got the bed last thursday, nearly a month of waiting. When it arrived I checked the items for damage as you do. On checking the headboard I found that the glue holding a piece of wood in place had not done its job causing the…
-
RBS & Direct Debits!!! HELP ME
Hi guys, I had some monies deposited into my basic RBS account on Friday 27th February. I had one of my d/d go out the same day which still left me £1800.00 in the account. My next d/d and standing orders wrre due toi go out on the 1st March, this is fine. However, on Saturday morning I checked the balence to withdraw some…
-
Issued the wrong train tickets!
..I'm off to Glasgow from Newcastle on saturday with my girlfriend & I've just checked the tickets & noticed that they've issued me the wrong ones! I wanted 2 singles going up on the 7th & 2 singles going back on the 8th & they've issued me 2 singles to Glasgow getting there for 10.30am & 2 singles back on the same day…