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hillary blinds appalling response
My mother 86 had a visit from Hillary Blinds who sold her a pair of curtains for a small kitchen window charging her £200. She paid half the bill and had to then wait for the curtains to be made. She unfortunately became ill and had to go into hospital and is now going to have to go into residential care. I contacted…
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Do I have a right to a refund?
I bought an expensive (nearly £1000) double pushchair 8 months ago. I recently noticed the upper seat has holes in the fabric of the underside where it is rubbing on the lower seat. I took it back to the shop and they told me they had previously had one back and the manufacturer provided a new seat. They also informed me…
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PLEASE HELP - returning a mattress
Hi all. OK, brought a mattress, got it 5 days ago and cannot sleep on it. Its to hard for me and i have resorted to sleeping on the couch. The place i brought it from will not take it back and offered a smaller size topper to go on top which is an absolute joke Its a super king and cost best part of £1000. What can i do.…
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Credit Notes
I have recently bought from a wholesaler who I have dealt with before. Two items were delivered broken. I notified them within 24hrs of this and they said they would issue a credit note. I don't want this I want a refund as I may not shop there again in future. They say it's in there terms and conditions. But surely if…
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Lost my receipt!!
Less than 7 days ago I bought a new hair appliance from Boots, this morning on its 2nd use it blew up in my hand! I have looked everywhere and I cannot find my credit card receipt. It wasnt the only item I bought at the time so my credit card bill will not show the exact cost of the item. I have contacted Babyliss and…
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Car Sales - Post sales advice
Hi, Im new to this so go easy on me. In a nutshell, I purchased a car from a car dealership and the car is now completely screwed. It wont start, its had no end of problems with it, iv had to replace parts myself to get it going, but now it is a complete non runner. I have owned the car 3 days short of a full month. I was…
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gym membership different price from website
My 16 year old son is keen to take out a season membership (3 months) at our local leisure centre gym. It is local authority run and at the moment the whole leisure centre is undergoing a renovation (for eg the swimming pool is currently closed) and the gym has been recently renovated about a year ago as part of the…
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Fitter hid damage to worktop
Hi got a kitchen worktop(and kitchen) fitted. Used the suppliers own fitters, altho they did a homer. Just noticed that there is a chink out of the laminate on the worktop, where the two joins meet, this had been coloured in with glue stuff so I did not see it, when they finished . The glue rubbed off a bit when washing…
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Specsavers problem?
Hi. Hope I have posted this in the correct place. Brief history. Firstly I have worn glassed all my life. I went to Specsavers in Oct. 2013 complaining of very dry eyes and vision deterioration. She did an eye test told me my eyes were ''as dry as a desert'' and that I needed reading glasses. Told me to get some eye drops…
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Cooker Hood not working after 3 yrs and minimal use
Hi, I bought a Bosch cooker hood from an online store for around 300 pounds, came with two years manufacturers warranty. Its been just over 3 years now and its not working properly - the fan won't turn off with the on/off switch and motor continues to run. It will eventually stop by itself but will also turn on again by…
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claim against a former home owner
Hi, I did some work for a person selling a house. She now disputes my last invoice for under £100 claiming that I did not do the work. The property has now been sold and she has now gone abroad. Can I take her to a small claims court? I do not have a UK address for her, not even sure she has one. What should I do? Thank…
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Samsung tv h
Bought a Samsung tv in November last year which has suddenly developed a green streak across the screen. Am contacting retailer tomorrow but don`t know what my rights are. Can I ask for replacement or refund or can they insist on repair. Any advice appreciated
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Care Data Opt-out
Not sure if this is the correct part of the forum for this or not, but here goes... As you might be aware, under the Health and Social Care Act2012, GP surgeries will be legally obliged to upload sensitive patient data tothe care.data database (run by a commercial company, ATOS) from March2014. Information will then be…
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Paid deposit but item is now cheaper when coming to pay full amount
Hi, We put a deposit down (or could be part - payment?) on a bed at Bensons for Beds in early January. We are due to pay the remainder next week and have just looked online to finalise the headboard choice and have seen that the bed is now £150 cheaper than it was at the "sale" price when we bought it. My question is, what…
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Livedrive Cloud Storage
I signed up for the 14 day free trial and entered card details so once the 14 days free trial was up I could use the paid service. However, I have downloaded the software onto two different PCs and the first one just went really slow and couldnt be used until the software was uninstalled and on the second one I couldnt get…
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Accident in Supermarket
Hi No idea where to post this but appreciate any help :) First time posting In a supermarket a worker accidently dropped and from shoulder height the metal frame you put baskets on directly on my foot. It hurt like crazy but he panicked so much I had to pretend I was ok. Anyway the bruise covers pretty much my whole foot…
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MightyDeals representative Please Help
Using deal for Duracell Batteries AA 12/24 Pack , have message You have exceeded the legal amount for this product from supplier, the maximum allowed is 1. Above message and pricing coming up wrong ? Probably something I'm doing wrong but need advice from MD Rep have now waited 5 working days for reply :beer:
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please help, re consumer rights
just wondering if anyone can help regarding my rights. in early nov 2013 I bought a Tesco hudl from Tesco direct, within a couple of days I noticed that the screen freezes, so phoned and it was exchanged for a new one.I quickly noticed that the new one also did the same and was told by Tesco it is a well known fault and…
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length of time companies must keep verbal contracts for?
I'm trying to find out how long companies must keep verbal contracts for so I can request a transcript of the telephone call.I'm ms there an act of law where theu must keep it for a period of time? An overview of what's happened. My parents are with Bt on a line rental businesses line and wanted broadband. Due to my having…
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Returning a faulty product who pays the postage.
Hi, I bought a push chair from an online retailer in Jan 13, its developed a fault which I would like fixing. I contacted the seller and they are happy for the product to be sent back for an inspection, however the are asking me to pay £28.50 for the return. I stated the DSR and SOGA however they are saying because thier…