-
sofa broken
sofa broke couldnt resolve with shop got on to trading stander who when to shop the shop phoned and said they would give momey back also ts told me everything ok getting money back now shop phoned me the boss said he wont be able to pick up sofa as he is sick and wont send anyone to do it as he wants to do it himself he…
-
MightyDeals refund.
I tried to take advantage of a £10 discount on orders over £20 and bought a Inforad K2 Deluxe Speed Camera Warning System for £39.99 but once I had completed payment I found that the discount had not been applied and I had paid more than I expected. I contacted customer service via email and asked for either just the £10…
-
newspaper offers
sorry changed mind
-
Distance Selling regulation and cancellation of contract
Hey guys, just wondering... If you purchase an item online and upon testing it you are not satisfied with the item, can you cancel the contract of sale? Also, the seller did not state that the postage costs would be paid by me when returning in their t+c's Can one claim back the cost of returns postage to the seller if the…
-
gift voucher - company closed down
Hi all I'm December I got a £50 gift voucher after returning an item to a small one off boutique store. I had the receipt however they only offered vouchers....anyway Today I went to the store to spend the voucher only to discover its closed down Does anyine know if i have I any chance in recovering my money and how do I…
-
Overcharging
I use the NHS restaurant at work to which staff are entitled to a 20% discount on all cooked food. The restaurant is run by a private company. How do I stand or how to they stand when this discount is not properly applied. if an item costs 30p then you would expect to pay 24p but they charge 25p .All other items of food…
-
Vets bill.
My sons greyhound, a rescue dog, shattered one of its back legs recently falling downstairs, and had to have an amputation. However, it was found that e-coli had infected the wound requiring countless trips back and forth to the vets to have the wound cleaned up and necrosis of the tissue removed. The cost of taxis and the…
-
Parcel left with neighbour, problems retrieving it
A couple of weeks ago I placed an order with a company who would not allow me to give an alternative delivery address - they insisted I used my billing address. This causes me problem as I'm at work during the daytime so not around to accept deliveries. However, as it as the only place I could buy this product I had no…
-
Deciding not to pay for eBay items advice?
Good morning all, I have been using eBay fairly regularly for the past few years with no problem at all. I have experience in both buying & selling. I 'won' two items from the same seller on the 12th of February and before the auctions ended, I got in touch with them to ask them to combine postage. They said they would go…
-
Armchair Woes
We ordered a recliner armchair to match our two and three piece sofas in the GPlan Chloe range at a cost of approx £1000. This was ordered from a well known shop in Horley, Surrey and we paid a deposit on a debit card with a 8 week wait for delivery. The chair arrived 8 weeks later, the outstanding balance was paid by…
-
Repair under guarantee
7 weeks ago my 4 year old Siemens dishwasher broke down. As it had a five year guarantee I arranged for them to come and fix it. 5 engineer visits and many customer service phone calls later it is still not drying the dishes and not pumping out all of the water at the end of the programme. Yesterday I was told it could be…
-
Groupon scam
this is my first time posting, so hope im doing it on correct page. Long story short, I bought a groupon deal that stating that you get personal training sessions with it...When I got the the gym it was at I found out that this was not the case and that it was group training and the gym manager said that groupon had…
-
LittleWoods Returned Item Dispute
Hi All Looking for some advice, I returned a faulty TV to Littlewoods on the 2nd of decemeber, i then called two weeks later as credit had not been applied to my account, i was then advised i have to give it 21 days from date of pick up which was the 2nd of decemeber, this would bring me to the 23rd of decemeber, I then…
-
Lost receipt
hi, my father in law purchased a tv from Argos around 10 months ago. it cost him around £300 but unfortunately the receipt is nowhere to be found. we lost him 10 months ago as he passed away in hospital and the television then stopped switching on. we've changed the fuse and plug, and tried different sockets but to no…
-
Extra item delivered.
Hi. My son bought a new sofa. It was a chaise sofa with loads of cushions. When delivered they brought it in and put its legs on and brought in a chair. We said we didn't think we should have the chair. The 2 delivery men laughed and said well it's here. So it's yours. We were dumbfounded. My son had seen the sofa in the…
-
Online shop delaying refund for faulty goods
I bought a sports bag from an online store. I took receipt of the bag on a Saturday, and when I went to use it 4 days later, I noted it had a fault. It was ripped. I took several photos and emailed the seller asking for a replacement. After a week of no response, I chased them up and asked for a refund. I had to get the…
-
eBay purchase query
Hi all, I'm probably in the wrong here and don't have a case but thought I'd ask anyway... I bought an item off ebay which arrived ok but is missing the special cable required to use it. It was stated as used and the listing just shows the item without the cable. If the item was purchased new it would have come with the…
-
Refurbished - money back?
I bought a refurbished Iphone with a three month guarantee in December - the first one the battery stopped functioning after three weeks, I received a replacement a week later. When I received the replacement I found the headphone socket was faulty. After ten days I still haven't received replacement and I'm being told it…
-
exchange
Hi this is my first time posting, i'm looking for some advice. On the 31st January I purchased a guest bed for my daughter's birthday we were decorating her room as part of her present and also she wanted a sleep over anyway the bed was white and the under bed was sold out and on a 2 week wait, I was advised to get the…
-
eGlobal Digital
Bought a Kindle from these people which cost £99. Arrived just before Xmas by DHL who asked for another £16 before handing it over. Didn't accept delivery and contacted eGlobal same day and asked for money back as I could get the kindle for £109 just about anywhere. Just received some gobbledygook from them the upshot of…