gift voucher - company closed down

**sparkles**

Hi all

I'm December I got a £50 gift voucher after returning an item to a small one off boutique store. I had the receipt however they only offered vouchers....anyway

Today I went to the store to spend the voucher only to discover its closed down

Does anyine know if i have I any chance in recovering my money and how do I go about it?

Iv tried to email them via their website but the address isn't working

Thank you in advance

DevCoder

What was the name of the company?

If its in liquidation or ceased trading then there little to no chance.

marliepanda

**sparkles** wrote: »

I'm December I got a £50 gift voucher after returning an item to a small one off boutique store. I had the receipt however they only offered vouchers....anyway

Just picking up on this, they don't have to refund, even with a receipt. Their policy was vouchers, you got vouchers (they could have given you nothing...)

As said, if they are gone theres little chance of getting anything.

halibut2209

To be fair, the OP didn't say why the item was returned. It's a stretch with the given information to say "their policy was vouchers" and accept that as being allowed.

marliepanda

halibut2209 wrote: »

To be fair, the OP didn't say why the item was returned. It's a stretch with the given information to say "their policy was vouchers" and accept that as being allowed.

Apologies. If the item was not faulty, then my above comment stands.

halibut2209

Pretty much. We still wouldn't know what their returns policy was based on what's been given.

Forgive me for being a pedant, but it's important that readers here know that a returns policy is part of the contract for sale, so to state something without knowing the full facts could lead another viewer to misinterpret their rights.

Of course, none of this is relevant in this case as the vouchers were offered and accepted. But it might help another lurker at some point

**sparkles**

Thank you for the replies

Looks like I'll have to just swallow the loss. A bit gutted.

But I suppose its not as bad as the poor shop owner who's lost his business

transient

**sparkles** wrote: »

Thank you for the replies

Looks like I'll have to just swallow the loss. A bit gutted.

But I suppose its not as bad as the poor shop owner who's lost his business

Did you miss krisdorey's post?

DevCoder

The reason I asked (as I think transient understands) is that you should check the status of the company.

**sparkles**

No I didn't miss the comment. 'Little to no chance' to get money back.

DevCoder

That wasn't the point you were meant to pick up on

what was the name of the company?