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Overcharging

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makemesumdosh
makemesumdosh Posts: 325 Forumite
Uniform Washer
in Consumer rights
I use the NHS restaurant at work to which staff are entitled to a 20% discount on all cooked food. The restaurant is run by a private company.


How do I stand or how to they stand when this discount is not properly applied.


if an item costs 30p then you would expect to pay 24p but they charge 25p .All other items of food also don't have the full 20% discount. it may only be 1 or a few pennies per item but they serve hundreds of people every day. All the tills are touchscreen so they have been pre-programmed in this way.


Surely this is fraud and management should be punished or fined.
Would I need to take this up with consumer direct or let work deal with it (Lol)
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  • custardy
    custardy Posts: 38,365 Forumite
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    You say its an NHS restaurant,then say its run by a private company?
    So who has sorted out the 20% discount?
  • bris
    bris Posts: 10,548 Forumite
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    It's most likely the VAT element of the food rounded up, being in the NHS I'm sure you have better things to worry about
  • hcb42
    hcb42 Posts: 5,962 Forumite
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    raise it

    dont be surprised if they change the discount % to 16.67% however...
  • Mark_Hewitt
    Mark_Hewitt Posts: 2,098 Forumite
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    bris wrote: »
    It's most likely the VAT element of the food rounded up, being in the NHS I'm sure you have better things to worry about

    30p = VAT free price = 24p
    Discount price = 19.2p
    Discount price + VAT = 23.04p - so it can't be that?
  • gik
    gik Posts: 1,130 Forumite
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    Mark_Hewitt wrote: »
    30p = VAT free price = 24p
    Discount price = 19.2p
    Discount price + VAT = 23.04p - so it can't be that?

    Or:-

    30p = VAT free price = 25p
    Discount price = 20.0p
    Discount price + VAT = 24.0p - so it can't be that?
  • Valli
    Valli Posts: 24,890 Forumite
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    edited 19 February 2014 at 11:48AM
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    If this is in the NHS then one would assume that most of the staff are members of trade unions - maybe they could take this up with the facilities management for the benefit of all employees?
    Don't put it DOWN; put it AWAY
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    :heart:Janice 1964-2016:heart:

    Thank you Honey Bear
  • SuperHan
    SuperHan Posts: 2,269 Forumite
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    Mark_Hewitt wrote: »
    30p = VAT free price = 24p
    Discount price = 19.2p
    Discount price + VAT = 23.04p - so it can't be that?


    You might want to brush up on your VAT knowledge before trying to prove a point ;)
  • neilmcl
    neilmcl Posts: 19,460 Forumite
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    Maybe you're paying the standard price and non-NHS customers have to pay an extra 20%. Eg, 25p (NHS price) + 20% = 30p (non-NHS)
  • Mark_Hewitt
    Mark_Hewitt Posts: 2,098 Forumite
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    gik wrote: »
    Or:-

    30p = VAT free price = 25p
    Discount price = 20.0p
    Discount price + VAT = 24.0p - so it can't be that?

    Quite right; no idea what I was doing there, lol
  • arcon5
    arcon5 Posts: 14,099 Forumite
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    Plus, vat is generally rounded down, not up
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