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Mobiles

Archives for May 2020

Can I get a 2nd mobile contract?
Hi all so I turned 18 last year and got my first contract from Tesco 4-5 months ago which was an iPhone 8 for 19.99 pm! and have payed my bill on time each month.. Now I’m wanting to get another contract out for the iPhone 11 and give my current one to my partner, would it be best to go with Tesco will they likely accept…
Phone provided admitted not providing all ts and cs.
when trying to get my phone repaired, my provider has admitted that not all the terms and contitions were provided when I took out the contract, does this make the contract null and void as I could not make a fully informed choice as not all the ts and cs were provided in the contract?
Mobiles.co.uk - what are my rights?
At a complete loss at what to do... long story but I purchased a phone contract with Mobiles.co.uk mid-May, received the phone pretty quickly no problem with a new sim card with EE. Already on EE, so called them up and asked to swap the number over. EE can't find the details of my new phone number, they ask to contact…
Three mobile incorrectly billings customers and customers now unable to leave.
Myself and my partner have wasted hours on live-chat recently and have been left absolutely horrified with their customer service.For the last two months my partner has been incorrectly billed. Three have admitted that they moved her onto a more expensive contract without her consent. Despite arguing that they broke the…
SIM card was opened in the post is it safe to use?
Hi all, I've just received a Smarty SIM card in the post but the package has arrived and it pretty clearly looks like it has already being opened. The SIM card itself is still in tact. Is there a reason someone would have done this? Is it dangerous to use the SIM or should I just ask for a new one?
MSE Three £8 offer
I already have the three advanced plan the same (?) as the one highlighted in this weeks MSE email, but pay £12 plus two RPI increases.I've tried to change on the website, but can't. Tried yesterday on the app (live chat) but "we are unable to ..."Today, the app won't even open.Anyone have any bright ideas?
Phone partially working, where do istand with my provider?
Hi, I currently have a Hauwei p30 lite that I got in September, however over the last month the phone has been opening and closing apps randomly on its own and not operating sound correctly when on phone calls and not making and receiving all calls. ive contacted my provider to see if they can fix this however all they've…
Three support problems
Having problems with Three mobile at the moment. Data connection has been pretty solid for the last 2 years, averaging about 60Mbit/sec. This is quite a lot faster than our Fibre broadband. Since the last mast maintenance about a month ago, the data connection drops on average twice a minute, which is very annoying as you…
Made a mistake when purchasing a Lebara SIM, do I have to activate?
My old Vodafone contract recently expired and since I like my phone I wanted a sim only deal.Unfortunatly as Vodafone are unable to remotely match any of the deals that can be found via MSE I opted to cancel and go for the Lebara 8GB for £8 deal instead. I regretably didn't look directly on their site as I figured the MSE…
SIM card transit days included in bill
I've recently changed networks from Three to Ecotalk. I was surprised and disapointed to discover that the billing period for a monthly contract with EcoTalk begins on the day the order is processed, meaning that I am paying for a service I can't access whilst the SIM card is in transit. In my case this has turned out to…
Zinc Credit Mgt and Vodafone
Received a letter today from Zinc Credit Mgt saying that they have been instructed by Vodafone to assist you in getting the outbound bar on calls lifted. The letter did not quote the mobile number and I have not had a contract with Vodafone for at least 3 years. They are saying that there is debt outstanding of some £251.…
Vodafone Scam?
So on 10th May I ordered 2 vodafone basics 8gb sims via uSwitch, they had not arrived by the 23 May so I rang them up since then I have had 6 phone calls and 3 webchats. All these conversations seem to go something like: I don't know why your sims have not arrived (or other poor excuse: cancelled, on their way or I will…
Best/cheapest option for calling Spain from UK on mobile phone sim (no landline)
On very rare occasions (maybe once a month at most - for up to an hour), I need to make calls to Spain from UK. I dont have a landline, so have to use my mobile phone. Any recommendations?
Which SIM?
Finally decided on a phone! Staying with EE but phone and new EE contract purchased through metrofone. When I usually upgrade in store the transferring of SIM was done for me and my new phone was practically a clone of my last. When the new phone arrives with a new SIM I presume that is the one I put in the new phone not…
Contract mobile
My friend agreed to pay a 36 month contract on a phone and sin with o2. She is not paying and also has a 12 month contract from me to EE how much would it cost to go to a small claims court please
EE going back on promise for upgrade price
Hi, this is my first post so apologies if it's not the correct format. I would like some advice and to know where I stand if anywhere in the following: I am an EE mobile customer of 10 years, I'm also due an upgrade. Following MSE advice I attempted to negotiate to see if I can get a better deal considering the length of…
Three Home Signal - discontinued?
Hi guys, I've been with Three for probably 8 years of so, and I've always had their Home Signal box running off of my router. I live in the countryside and their signal was and is shocking here! So they issued me with the free kit. And generally, the signal at home has been pretty reliable. It's just on the road, in the…
Apple trade in
I’ve just got a new IPhone SE. Only because of the Apple trade in. The trade in company have revised the offer to £0 as not working as stated. It worked well enough when I posted it, phone always worked. I take Apple are no better then other trade in companies say one thing, until they get your phone then say something…
Virgin mobile mis selling
Does any one know a way to contact virgin mobile that gets action ? I took out a mobile contract in February on the basis of the referral payment offer. I have spoken to the team in Virgin contact center in Manila countless times who agree they can see notes that this should be paid to me but can not sanction the payment…
Can i charge Vodafone for mistakes?
I bought an iPad on a 24 month contract but when it arrived I didn't like the operating system and could not get it to sync with android phone so after one day I decided to send it back. I was on hold for ages waiting then I got someone (you cannot cancel online). I waited for over a month for the return jiffy bag but I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Mobiles

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