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washing machine problems
hi, we bought a new washing machine from tesco direct around 5mths ago since then its been out of action and needing repair twice.this time it needs a new bearing for the drum and we have been waiting 4wks and still not repaired. it will nearly have been out of action longer than in use due to the faults with it. should we…
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Lidl: faulty microwave - what are my rights?
Firstly ... HAPPY NEW YEAR to one and all!!! Secondly: I need help getting my head around what EXACTLY are my rights regarding a problem with a faulty microwave. Let me explain the situation so far: I bought a microwave from Lidl 18 months ago. Yesterday, it stopped heating up what was put in it - it appeared to be doing…
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How to report my letting agent?
Hi, My letting agent has breached section 1 of the landlord and tenant act 1985 as well as being completely useless and ignorant throughout our time with them. They're based in Manchester but our property is in Salford. Who should I report them to? Thanks in advance.
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Comet Clearance
I bought fridge freezer from the Comet auctio clearance site. It was described as one small dent on left hand side. When it was delivered I asked them to unwrap the appliance to check the damage. Note that the only damage in the description was one small dent left hand side, There was no other damage mentioned in their…
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Frustration with groupon
I made a purchase on an offer on groupon in september. I since found out what I ordered had very bad reviews (It was a make up course with an offer of a free Mac makeup goody bag) Also some of the promises it made did not exist. It said on Groupon it would have a limited number of make up brush kits if needed on the day…
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sofa insurance
Hi just wondering if any one can help bought a sofa from harveys in october 2010 on a credit card and took out insurance. In october 2011 placed a claim as rips had appeared on cushion. They sent out an insurance guy who said no problems with claim. I have today chased as nothing as happened to be told could be another 10…
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Halfords TomTom not "fit for use"?
I have asked this on motoring board, but felt its perhaps more suited to here. I bought a Tomtom from Halfords - Via Live 120 - in their clearance section. The whole reason I bought it was I'm going to Canada in June, and wanted a better device with the Lane Guidance function. I had some issues with my purchase from the…
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Property liability
Can anyone help answer my question on whether a company has liability for theft or loss of property when they store your belongings in an unlocked room with free access to any tom !!!!!! and harry?? Tried to check out of Champneys forest mere spa only to find one of our bags missing. Laptop and trainers stolen. Their…
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Reclaiming VAT on adult clothes bought for children
My youngest son is 12 but I have to buy adult clothes for him. Most clothing retailers sell children's clothes up to the age of 13. A friend of mine thinks that I can claim the VAT back if I can prove that the adult clothes are for him. Does anyone know if this is correct and if so, how do I go about doing it? I really…
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Next Credit Account
Hi all! A question for the more learned members of Consumer Law. I recently made a purchase from Next (some sofas if you are interested). Now for reasons I won't go into, ordering from the website did not work. So we had to ring up Next and order it, upon trying to make the order the telephone operative stated that I had…
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Experience Day refund
Hi, I'm after some advice on getting an experience day refund. I bought an outdoor experience day gift certificate for my wife (and myself) a year ago (Dec 2010). I spoke to the company shortly afterwards and was advised that we should book the experience day in September 2011 as this was both convenient and the best time…
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Broken Ipad!!!
Dont know if anyone could give me any advise please. i have an broken ipad, it wont turn on and had no life in it at all. the item is 18months old and had run out of gurentee, took the ipad back to apple and was informed that it would cost £230 to repair, i am disgusted by this, as i would of thought that an item that cost…
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Problems with Internet Hosting service
I bought: 1. domain name and 2. hosting on a yearly direct debit. After 6 months, i transfered the domain name to another company but forgot to cancel the hosting. On the 13th month (today), i noticed money has come out of my account for the hosting via direct debit. I called up the company to see if i could get my money…
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I cannot get in contact with a firm and my goods are faulty!
I bought an Android tablet as a Christmas present for my daughter but discovered well before Christmas that is was not working as it should. I have since tried emailing and phoning the on-line company, namely The Android Shop, for a refund but have had no response. I did phone Consumer Direct who said they would report the…
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Magazine Subscriptions
Hi Have a mild panic about something and hoping someone can clarify and help me out. I've done a few magazine deals over the last few months and when they get to the end of the offer date like 6 for £6 etc I set a reminder and cancel the DD BUT I have never written in and cancelled with the company for any of them. Never…
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B&Q Returning a shower
I bought a shower on Hogmanay from B&Q and had it installed that day. It was faulty and I returned it that same afternoon, looking for a replacement. I was told that they could not accept it as it had been installed and I should contact the manufacturer to send out an engineer. I argued enough and they agreed that on this…
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Car repair not done properly
We had the timing belt replaced on our Skoda Octavia in November. Over Christmas the belt started making a whining noise, so today OH went to take it back to the garage to see what they can do, but the garage has closed down. Spoke to the neighbouring business and they said the garage had cleared all their equipment out…
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dodgy web purchase
Im looking for some advice on a possible dodgy web purchase made. I ordered an item on 8 december from a website which looked genuine. The item was yet to arrive so I googled the company and seems the items either never turn up or are counterfit when they do show up. I have tried to contact the company to cancel the order…
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Next Directory order - different price
Hello, I purchased an item from Next directory for £50, when the item arrived today the price tag stated £25 (not marked down to £25 but a proper Next tag with £25 on it). I just wanted to know what my rights were with regard to this, should Next sell me the item at £25 or am I required to pay the £50 stated at time of…
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Broken phone from phones 4u
Please can someone help me. I brought my 13 year old daughter a Blackberry Curve at the beginning of June from Phones 4U. Over the next 5 months the phone got progressively harder to use. The phone would freeze which would mean taking the battery out and restarting the phone, the large scroll button failed intermittently…
