Broken phone from phones 4u

Neilf99_2

Please can someone help me. I brought my 13 year old daughter a Blackberry Curve at the beginning of June from Phones 4U. Over the next 5 months the phone got progressively harder to use. The phone would freeze which would mean taking the battery out and restarting the phone, the large scroll button failed intermittently and the on off button on top of the phone has worn away through over use. I finally managed to persuade my daughter to give up the phone while I took it into phones 4U to complain knowing that the phone would have to be sent away for repair. This is exactly what happened. After speaking to the friendly assistant they sent the phone off to there repair centre to be looked at. 2 weeks later I had a call from the repair centre saying that they were unable to look into the faults with the phone because the on/off button was damaged and this constituted miss use. I tried to argue that the button had worn away because the phone was faulty but they were sticking to there guns and have sent the phone back to me. I now have a £160 phone which doesn't work very well and a very unhappy daughter. Can anybody tell me what my next cause of action should be.

nry_2

Speak to your local trading standards, however it is a shame the phone could not have been returned earlier - that said, it is down to the manufacturer to prove it isn't a manufacturing fault, not for you to prove it is, but trading standards are most likely the best initial course of action. I had a comparable issue with a new car and trading standards got involved and sorted things rather quickly.

Fergie76

nry wrote: »

Speak to your local trading standards, however it is a shame the phone could not have been returned earlier - that said, it is down to the manufacturer to prove it isn't a manufacturing fault, not for you to prove it is, but trading standards are most likely the best initial course of action. I had a comparable issue with a new car and trading standards got involved and sorted things rather quickly.

Not quite true. As the phone is over 6 months old, it's up to the OP to prove the faults were inherent at the time of purchase.

The best way to do this, is to get an independant report on the phone.

bod1467

To be fair, OP doesn't say he waited more than 6 months to report the fault. He says it got worse "over the next 5 months". If he reported the fault (and returned the handset) within 6 months then that's what matters, NOT when P4U looked at it.

OP needs to confirm date of purchase and date of reporting the fault.