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insurance
:mad:hi i was sold 5 years insurance for accidental damage etc; and the insurance was activated by the store 2 months prior to me recieving the goods giving me 4 years ten month insurance for the price of 5 years , i have it in writing that the insurance would not start untill the good were delivered, i have contacted the…
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Replacing fautly item
So i had to return a faulty dvd player today. Brought it 6 months ago so returned it under warranty. Asked for a replacement only to be charged extra because the price of the dvd player had now gone up. It was the same exact same dvd player that i swapped it for. Surely that isn't right ? i could understand the extra…
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Help online order..
Hi, I ordered a cordless drill online and in the description it said it supplied with drill, charger and 2 batteries. When it arrived it only came as a drill and charger. I think it was mis-priced and should not of came with the batteries. Can i demand the batteries as they were included in the description of the drill? Or…
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Not quite sure what to do
Bought a pram from Glasgow pram centre in October. Stupid thing to do as id previously had problems with prams bought from there last year. Its the Bugaboo Donkey so £1300 once all footmuffs and additional seats are added. After recieving the pram we realised the alluminium frame of the chassis and the seat unit rub…
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Chargeback- £50 admin fee???
Hi all I need some advice please. :beer: I bought a domain from fasthosts and set auto-renew off. Fasthosts auto-renewed and took my money :mad::mad::mad:. Fasthosts claim I did not turn auto-renew off. I have checked my email and as it turns out I noted the date and time when I turned auto-renew off. It was 11th October…
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Item out of stock, can we cancel?
Our washer/dryer packed in a few weeks ago and my Oh ordered a replacement off the internet. After asking him when delivery would be etc i decided to 'track my order' myself to find the item is out of stock and it clearly states this on the email confirmation we have. Money has been taken off Mastercard. There is no…
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Do i have the right to cancel an online order?
I bought some furniture pieces from Mercuro.co.uk which seemed to be a reputable online retailer. However after placing the order and paying, i have been sent an email stating that i need to pay an additional delivery charge. The website states that only certain postcodes need to pay this charge and i checked that mine…
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mis-sold a wedding ring and is now discoloured
hi a friend bought a wedding ring from Ernest Jones last January for their wedding last June. She bought what she thought was a platinum ring as that is the one she had been trying on and what she had told the person serving she wanted. Over the last month, the ring has started to discolour so when she went back to Ernest…
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Zanussi washing machine redesign - no drain filter
I have been getting the runaround by Electrolux today, with two different CS people reading me a manual they assure me relates to my washing machine, but when it is emailed to me it is a different model with a drain filter accessible in the drum. My new Zanussi washing machine seems to have no drain filter, so now that its…
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Damage to carpet caused bu faulty paint container - rights?
Hi all, Over Xmas, an ELC bottle of paint leiterally collapsed over our conservatory carpet. The bottom of the bottle just clean fell through, so we now have a square foot of Jackson Pollock! We have the bottle still, to show it was a clean collaps and not due to damage or wear and tear, and it's branded ELC. Do I just…
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Not suitable to wear
I have a dress which I bought back in October but well have never been able to wear it as I took the tag off but when I put it on theres a massive hole down the side seam, someone said that I would be able to take it back and get a full refund regardless of when it was bought, is this true? Thank you
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Refund Entitlement?
I purchased a mattress for our bed on the 07-06-11 and reported to the company the mattress is sagging, we sleep on a "U" shaped bed falling into the middle all the time. They came out and the representative from the company agreed it was sagging in the middle. The mattress we want to exchange it with is around £50/£60…
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Ignore please!
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Pixmania help needed with refund
Hi hoping someone can help me. I purchased a razor spark DLX scooter for my DS order made on 19th September 2011. It developed a fault so I contacted them on 25th November when I noticed the fault (a front wheel that no longer lit up). So from delivery to reporting fault about 2 months. I had to send the item back (still…
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Dress bought - tried on faulty zip.....
I bought a very expensive McQ dress for this season's weddings. It cost £320. It was delivered, with the back zip done all the way up. I undid it and got my daughter to do it up for me. This she did with difficulty as it was stiff in places. Having decided to keep the dress, I removed the tag. I then went back to the dress…
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Cancelling during the 7 day cooling off period
The retailer's website states that you must contact them, in writing, within seven working days to cancel the contract under the distance selling regulations. But does that mean I have seven days in which to send off the letter irrespective of whether it reaches them in that time as long as I have proof of sending the it…
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Green Insurance company - breakdown cover refund.
hello all, I renewed my Breakdown cover with Green Insurance company. I was not happy for being charged an addittional £2.00 because I used a credit card. I contacted Green on the same day I received my policy and requested a full refund. I receiveda the refund today, minus £2.00 I have emailed the company again requesting…
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Just wondering my entitlement...
Hi I am Just wondering my entitlement to a course I took out with computeach quite a while back. I oringinally took it on with the information that it would be easy there would be lots of support and that there would be center training which was fully covered in terms of transport and accomidation while being in center. I…
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my rights direct debit error
hi, i currently pay for a service for my 2children via direct debit. in oct 2011 the payments changed to £98 which i was made aware of verbally. in nov 2011 the payment reduced further to £49. i had not been aware how much the fees were going to be reduced to. i didnt receive any postal DD notifications to the changes in…
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Faulty Tumble Dryer
Hi there, I am hoping that someone will be able to help me!! I purchased a Tumble Dryer from a well known UK department store. After three days of used the machine failed. It is making a horrendous noise as if a bearing has gone... Not that I am an expert by any means! I contacted the store and they advised that I would…
