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returned faulty xmas pressie where do I stand regarding refund ??
Hi All.. Purchased a hannspree hanspad tablet (188 pound) for my newphew for xmas on the 14th of dec. from Laptops direct, I wrapped it ready when it came around the 16th of dec ready for xmas day. When my nephew opened xmas day the on/off switch was faulty so I took it back off him and gave him the cash instead as i new…
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Lemon meringue pie
browsing MSE I forgot I had a lovely Lemon meringue pie in the oven -- it's now completely burnt :( :mad: I'm very annoyed and refuse to take responsibility for my own actions!! Maybe I can demand MSE reimburse me?
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Returned parcel from a buyer
I sold a Sat Nav on Amazon on the 13th December. I posted it out on the 15th and provided the tracking as I sent it next day delivery. I checked the tracking next day and it said delivery could not happen as no one was in and it had been taken back to his local depot (Well not in them words but I cant remember word for…
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Supanet Problems
The 'My Account' page on Supanet has changed and I now find that I am being offered as an extra an antivirus pack that is already included in my contract. Supanet now claim that the antivirus in my contract, is in fact an antispam and that if I want antivius I will have to pay an extra £2.50 per month. I have it in writing…
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Returning Shoes to Footlocker?
Hey all. On the 29th I bought a pair of white Converse trainers from a Footlocker store. Wore them once, and there is now weird yellow marks (looks like glue marks?) coming out from the toe bit of the shoe. Would I be able to return these? < They're White like these, and have weird yellowy marks now coming away from the…
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Sold Car not fit for road?
Hi All, Sorry my first post is related to a car dealer problem. I bought a second hand car on Friday 30/12/11. The advert clearly said 'Fully prepared and ready to drive away' Now to be fair the MOT and Tax was short March 2012. I was given a 30 day warranty so booked the car in for a full safety inspection/ check by VW on…
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Mobile Phone - 11mths and 2 weeks in - dead
afternoon all, Step-son bought a Blackberry 8520 from the Virgin Media store in Gloucester, Jan 17th 2011.... 2 weeks ago, the phone would be on, but then go to a white screen and do nothing, only way to get back on was to take out battery, put back in, plug into mains and then turn on.. phone would come on after 3 or 4…
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Getting refunds instead of replacement/warranty repair on bad computer hardware
Hey everyone, I'd really appreciate your advice on this (and apologies for the tech-ness of the post!). I bought an OCZ SSD drive from Dabs about 13 months ago, which now has a fault. The device has a 3 year warranty. On arriving at their forums, I realised that many many customers were having the same issue ([It seems I'm…
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Aldo shoes have holes in the soles in 2.5 months after purchase
Hello, I am looking for advice on how to go around getting a refund for the £60 shoes I purchased on the 11th of October last year and already on 20th of December I noticed my feet are getting wet everytime it rains, I checked the soles and there two wholes: one at the ball of the foot it's a crack actually, and another at…
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Restaurant Booking Cancellation
On the Saurday 17th December we booked a Boxing Day meal over the phone and paid £20 Deposit. The following Monday we were phoned and asked to pay the remaining balance of £55. Unfortunately, I was unwell during Christmas night and felt unable to keep the booking. To my dismay, upon checking the brochure, it said…
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Total Fitness Cancelling Membership
Hi, We took out membership in total fitness in July 2011 as we'd moved to the cheshire area, we have now moved to back to Liverpool but Total Fitness in Liverpool was shut down so the closest one is at least 30 minutes away. Do we have any way of cancelling our contract? I rang the guy and he came up with a figure of £100…
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Distance Selling Regulations Clarification
This isn't relating to a specific case, but just a general question regarding the DSR's. I've always understood the DSR's to apply 7 working days on the day after you receive the goods - and that it's your responsobility to post the goods within that time. On an Amazon order e-mail: So is this the correct interpretation of…
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changed date of event
I bought tickets to an event. The date was changed at the last minute to a night i was working. Am I enetiled to my money back?
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Complaints
I was just wondering if you've made a complaint to a company and you are not happy with their response who can you then complain to. I have issues with customer service byt the company seem unhelpful and uninterested.
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Faulty product after 10 months
Hi just a quick question really. I bought a Phillips Kids Sonicare rechargeable toothbrush from Amazon on 11th March 2011, this has now stopped working (will not vibrate at all). I have searched everywhere for the original box but can't find it, although I am pretty sure it is in the house somewhere! I went on Amazon and…
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Faulty computer
Hi, I bought a new Acer netbook from a web company called Student Computers last August. Just over Christmas it has developed a fault which now means it will not connect wirelessly to the internet. I contacted said firm and they referred me straight to Acer with a telephone number and said I must deal with them as the unit…
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Sold a classic car and buyer wants some money back for repairs
I recently sold a 1965 Morris Minor that I had fully restored as a hobby, It was a private sell, I do not run a business. A month after selling it I have received a letter stating that the buyer has spent some money on repairs and wants me to pay half (£300). I sold the car in good faith, with no known faults and 10 months…
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Independent Engineers Report? - Pushchair!
First thread. The Mamas & Papas pushchair I bought from Argos in October last year developed two faults. The first: it 'Locks' into the folding position and is very difficult to un-fold. Secondly: the lie-back mechanism no longer stays up-right leaving my granddaughter having to hold on to the front of the pushchair to…
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Do DSRs apply if you open/assemble the goods?
I am considering buying some furniture online. As the quality of furniture is such a subjective thing, if I buy it and assemble it but find that it is not up to the quality I expected - can I return it under DSR rules? I mean, this is not cheap stuff, we're talking £1000s, if I put it together and it's wobbly, or uneven,…
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Groupon Expiry dates
My wife and I use Groupon and other daily deal sites a lot and to be honest have very few complaints; however today we noticed a restaurant voucher had expired and wondered if we had any rights to recover the money spent. On Groupon.com I found the following:- "Groupon is a service provider for the Merchant identified on…
