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mobile company breaks promise
virgin promised 300 free texts 18 novemver for a month. however, they removed them on december 15th. comlplained and they refuse to give me the free textx they took away.
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refund not arriving
hi. i had been promised a refund for a faulty item i bought within the last year. the actual store were a bit iffy about my receipt as it wasn't very clear which year i bought it. but the head office said they'd pay and now they wont'. is there anything i can do.
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Ipod Nano 1st gen recalled & swapped for 6th Gen - not happy!!
I was just wondering if someone could help with a small problem I am having with my replacement ipod nano. I had a beautiful black Nano 1st Gen that was working perfectly, and had speakers and a stereo system that it fitted into, and charged. I have now been sent a replacement 6th generation ipod which is too small, and…
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Do I need receipt for cash refund of faulty clothing?
Hi all! Bought my dd a coat from debenhams about 10 days ago (paid dull price and is still full price in store) The coat still has tags on etc she's gone to wear it for the 1 st time today and the stitching is coming away (it's one of those padded jackets with the diamond shaped sewing?) Anyway can't find the receipt -…
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Sale of goods and my rights
My apologies if this should have been posted somewhere else, this is my first time posting and I'm hoping for some advice. We purchased a footstool from SCS today. We dealt with one of the salesman who we bargained a little with. Having originally told us it would cost £249 in the sale with the leather colour covering we…
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Help regarding a credit agreement
Hello Everyone Some advice required, two and a half weeks before christmas i ordered a treadmill as a present and when ordering was assured it would be with me before christmas. I went with finance as they had a 0% finance deal going on so i gave a £179.00 deposit and left. I was told to expect a phone call arranging…
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Studio24 - trying to charge me prices higher than catalogue/website
Hello, I am new to the forum and am asking for advice with how to deal with studio24, Please & thank you! I am a novice with regard to consumer rights ect. (but am rapidly teaching myself) In November 2011 I received a catalogue from Studio24. I had a look through and chose some Christmas items/presents. On November 8th I…
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Halogen Oven Failed
I purchased a halogen oven from Aldi's sometime last year but possibly late 2010. The halogen bulb blew up the other day and it's now kaput. I tried calling the manufacturers Giles & Prosner as it has a 3 year warranty but I couldn't get through. A quick google search informed me they went into administration only last…
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Faulty Camera
Hi just asking if anyone can give me any advise on this. I purchased a camera for my daughter for Christmas from Tesco back in September when they were selling of their electrical goods at ridiculously low prices. It mean that I was able to get an exceptionally good camera for just £25 (12 mega pixel, 5 x 0ptical…
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La senza in administration
I tried to get a refund on some items that were too small - and the store refused point blank, the website said that you could return items until 15th January. The manager said that they would exchange only which i did very relunctantly, I really did want a refund.
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Returning a non-faulty laptop for a refund
My partner foolishly came home with a new laptop yesterday and now regrets the decision. It was purchased from currys, whose 'knowhow' guys preinstalled all the microsoft/virus stuff for a nominal charge. Anyway, to cut it short, what are the chances of a refund? Any input and 'strategies' gratefully received. i will be…
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Damaged Wedding Ring
Hi I have been doing a little research into a problem my wife and I have but hopefully someone can clarify the situation for us. We bought a wedding ring on November 5th 2011 from an independent jewellers in Bristol. The ring cost £485. On 27th of December one of the 4 clasps/claw holding the emerald in place has broken.…
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RewardsFirst
Hi I was checking my online bank statement earlier today and noticed that a company called Rewards First have been merrily taking £14.95 from my account since Feb 2011, increasing that to £17.95 this month -this being the payment that came to my attention. I had not recognised the payment at all, and when talking to my…
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Crew clothing - refund of delivery postage when returning item to store?
Can anyone help? I returned some boots to my local Crew clothing shop today that I'd ordered online & did so within the 7 day limit. When I asked for a refund of postage too the store, & crew head office, refused. They said I would only get a refund on delivery postage if I posted them back (which I would have to pay for -…
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Bt want me to pay for bills after I moved out of that address
Hello, this is my first post here, even though I've used a lot of advice from this wise community, but now I have a dilemma and would love to get some help from you clever people. In the last few weeks I have started to get texts, emails and letters from a company called SRJ telling me that I owed them money. They didn't…
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Returning faulty goods without packaging
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Consumer rights
Afternoon can anyone help me as i am at the end of my tether? I purchased a range cooker in April 2011 with the extende warranty for our new kitchen from Comet. in August it developed a fault and during the next couple of months an engineer came and couldnt fix the fault. A new part was ordered on the 9th December due for…
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Clarks school shoes SALE problem??? HELP
hi i purchased some clarks jack nano shoe for my son in the sale... he wore them 1 week before the xmas break and the last 3 days (8 school days wear) the sole has come away at the side... i purchased them in the sale for £18 i plan to take them back today, i was wondering where i would stand on replacement shoes they have…
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Company won't refund on an item not received
Just want a bit of advice. I ordered a product online about 3wks ago (not a vast amount £48.00 in total) as a christmas present for my partner. The item was dispatched 24hrs after placing the order and my Visa credit card charged for the total amount (the item was shipped as per the dispatch email via Royal Mail 1st class…
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faulty goods, any chance of a refund?
i wonder if any one can help me please. i brought a Dolce Gusto coffee machine on the 30th Dec 2011 from Argos when they were on offer for 59.99 Today i tried to use it but found that its not working. it seems like the motor in it is not working at all ( its one of those pod machine type of things) i have looked for the…
