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Faulty Boiler - Manufacturer's responsibility?
Hi, Our expensive condensing boiler has decided to have a split in the Heat Exchanger and is currently disgorging water into a bucket on our work top. It was installed by a plumber 4 years ago (who I now cannot contact), but after calling the boiler manufacturer they agree it shouldn't break within 4 years, but will not…
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GHDs Purchased from ghdstraightenersiv.com COMPLETE SCAM!
I really wanted to see if anyone else had suffered like a fool like I did this Christmas. I purchased a set of Purple GHDs from an "apparent" official GHD stockist. I purchased online on 28th December, was tracking my parcel from China using EMS.com and have been told today that the parcel has been ceased and destroyed at…
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Metal objects in meat packaging causing microwave fire
I recently bought some chops from Tesco and defrosted them in the plastic container in my microwave. I left the kitchen and returned to a room full of smoke and the microwave on fire. I put out the fire and noticed metallic objects in the packaging. My microwave was full of soot and now smells awful and I am worried about…
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Vision Express Contact Lens Scheme
I've recently cancelled my contact lens monthly subscription with Vision Express and the lady called me back to say I was £39 in credit. I asked for it to be refunded into my bank but she said they can't and that a credit note will remain on file until I want to buy!!! Can they legally hold my money? (Spec Savers scheme…
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Laptop screen broken after 2 weeks
I hope I can get some help here. I bought a laptop in November for my daughter for a Christmas present. Yesterday after two weeks use 2/3 of the screen stopped working. I took it into PC World today (but not the branch I bought it) and they say it was accidental damage due to it being banged or the top shut too hard!! and…
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Amazon Contracts
Not sure if this has been covered elsewhere but I was wondering who I'm contracting with when I buy through Amazon but from one of their traders. I don't mean through Marketplace but when the item is shown as "sold and dispatched through these sellers" I pay my money to Amazon but receive all communication from the seller;…
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help with a faulty product-rights
Hi all. First post on mse please be gentle with me. Okay so i bought an lg tv from currys 19 months ago for £650 and yesterday it decided to start showing 2 couloured lines running from top to bottom kust of centre and they are very noticable. Now it is out of 12 months warranty but would i have a case with the sale of…
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Faulty radiator bought a while back
Just wondering if I any chance getting this fixed or replaced. Bought an expensive oil filled radiator from B&Q november 2010, I know its a while ago but its only used when bitterly cold outside, due to the mild conditions this year it has been used less than 3 months in total. I plugged it in end of last week(first time…
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Cex Voucher
Hello, in july 2011 i bought a second hand htc wildfire phone for £150 on a debit card from the store cex (computer exchange) A few days ago the screen on the phone stopped woring. I took the phone back with my reciept and they said they would test it come back in 2 hours. I returned to be told that yes the phone has a…
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Online Purchase not fulfilled
I purchased a rug on 25 Dec from a large store's online sale which was significantly reduced in price. Funds were removed from my payment card and I was advised by email that delivery from supplier could take 2 weeks. Surprised to received an email on 6 Jan to advise that product has been discontinued and a refund would be…
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Fortnums cars in liquidation
Hi, I bought my car in april 2010 and I have 4 years of free servicing but now they are no longer to be contacted. Cowboys are out of the town!!!:mad: So what happens now with 4 years free servicing, MOT, 1 year RAC and whatever they lied. any advise will be welcome! Thank you!:T Fernando
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Clarification of reg 17 of Distance Selling Regs
Hi, I am looking for clarification of regulation 17(7) of the Distance selling Regs 2000. The regulation states... Its the last bit i'm interested in.. I currently have a huge 4 seater sofa cluttering up my living room for which the vendor is stalling/refusing to refund the money for. It's been 3 weeks since it was…
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Could use some advice for a claim appeal.
Long time no post for me, hopefully a much better atmosphere on here now. Regardless i could use some advice on how to word and what laws apply to my situation with an refused extended warranty claim. Ill start of by clearing up that I am fully aware of my rights under SOGA and that a lot of you for this reason will say…
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Ordered from Argos, item not in stock, ccard charged
On Boxing Day, I ordered a treadmill from Argos, it was apparently reduced so I thought we were getting a good deal and looked forward to receiving it. My confirmation email stated the price and delivery charge and that we would hear from Argos by 7th January to arrange delivery. We didn't hear from Argos so I called them…
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Cheated by CarpetRight - what to do?
Hi, Having bought some carpet from CarpetRight, it seems that they grossly overcharged me for it by overestimating the amount of carpet required. I gave the salesman the measurements, after which they somehow seemed to work out that about 50% more carpet than what needed to be laid down had to be bought to get the carpet…
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Car Damaged at Dealer - Help with rights please
Hi everyone Just looking for a bit of advice, we bought a brand new car in November 11 and took back to the dealer for its one month health check in December. Upon being checked it was found that the car had a faulty door seal - not a problem as they replaced under warranty and although not happy about it we were perfectly…
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Rights as regards fridege/freezer?
Hi, I bought an zanussi fridge freezer last May 11 and I am having a lot of problems with the evaporating tray above the compresser at back filling up with water (not evaporating) and overflowing onto the floor every few mths. Otherwise the fridge/freezer is working perfectly. I have had the engineer out on 3 occasions he…
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Perfect Radiance scam
Hi I'm new here and was reading a thread about other people who have been mislead by this online company....can anyone help me find where this thread is as I could do with some urgent advice....Thank you....
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Laptop Refund Enquiry
Hi, I recently bought a new laptop from Comet and today it has become faulty. I did not create the fault and I have also found that the laptop is not a good as I had hoped. I have talk to shop that sold me the laptop and they have stated that don't give refunds for this and that I need to talk to the company that made it.…
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Am I entitled to a free repair?
I bought a brand new house in May 2009 with a fitted kitchen. The glass on the inside of the oven door has just shattered and exploded all over the kitchen. Luckily my gf was facing the other way so wasn't hurt. I she had been getting anything out of the oven though... My point is that my oven was bought by the builder in…
