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Surely this contravenes SOGA?
I have ordered a sink and tap from TapsUK, it is yet to be delivered but I am concerned that their delivery t&c's fly in the face of my statutory rights. This is the text from their delivery confirmation email- "Due to the fragile nature of your order, all items must be checked for any obvious sign of damage before you…
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Can I get deposit back on cancelled wedding?
Hi there A few weeks ago my fiance booked a hotel for our wedding reception over the telephone following a show around. He paid a deposit of £3000 over the telephone on MY debit card. We have now had to cancel the wedding and the hotel have advised us there is a £800.00 non refundable deposit so will only refund me…
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La senza vouchers not being honoured !
Hi all I am absolutely infuriated, I have 100 pounds La Senza voucher which it seems I cannot use. La Senza website is down, customer service call centre is not open, the head office in Hayes just put me through to customer services (which is closed) and Brent Cross La Senza told me that they are not accepting any vouchers…
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Am I fighting a lost cause? (Sports Direct Order)
Gonna be a bit long-winded but please hear me out :) I ordered a tennis racket from Sports Direct at the end of December. I'm not a huge fan of ordering from them but they had a Head Youtek Radical Racket labelled at £16, which was labelled being in the January sale and its product description matched up with that of a…
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hotel changed becuase of booking error
Hello, I made my families travel arrangements through a holiday company (which was acting as an agent) for flights, transfers and accomodation. I paid them directly for named accomodation etc. Flights and transfers were ok, but they booked the accomodation for the wrong dates, so as a result when my family arrived at the…
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Game - Christmas 2011 returns offer on receipt
Does anyone still have a game in-store receipt, with details of their christmas returns policy for 2011 on the reverse ?? I'm pretty sure it offered a cash refund for unwanted items returned in resalable condition before the 7th Jan 2012, but now I'm being told by Game it's only instore credit you get. This was…
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Kwik Fit :- Where do i stand?
Hi all, First post so be gentle with me :) First off let me say i do a fair bit of mileage in a year due to visiting family in the midlands. I had a driveshaft fitted by Kwik Fit less than a 12 month ago, and as i was driving home from the family visit before Christmas i noticed that i had a rumble coming from the side…
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Unfilfilled alcohol delivery
Hi all, am new to site. In December I placed an order on a wholesale website for some alcohol for Xmas/New Year. This was only shippable by courier and a charge was added for this. After some time nothing happened, and then I got an email claiming the delivery was complete when nothing had come. Further research indicated…
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Replace or repair
New to this or any other forum. Flat screen TV purchased 13 Nov as a Christmas present worked fine from christmas morning until 7 Jan but now switches itself off then back on. Store agrees that it is a fault but want to send it off for repair and refuse to replace. Does any body think that the TV is fit for purpose and…
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Kurt Geiger complaint
Does anyone have MD details or anything for Kurt Geiger as Im getting no where with their customer service department. They have not issued me the correct refund after returning some shoes and have refunded part of it onto a gift card which was binned after it was used. I have sent three emails and spoken to someone on the…
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ITRA -any experience
I am considering registering a complaint re our Seasons Holidays membership with ITRA who appear to be a regulatory body. Does anybody have any experience of them? They claim to be close to getting compensation for member of RCI, but I don't know how credible they are.
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purchased a used car that is knackered, my right?
I hope this is in the right place, i am desperate for help! On saturday we collected a used 1999 car that we had left a £100 deposit on at a garage. The cost agreed to pay in total was £600 but the MOT was to be done in with this agreement. Please dont say "its an old car", we got what we could afford to hopefully keep us…
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Bought a Faulty TV from Cash generator
I bought a second hand 37 inch Tv from cash generator online 5 days ago and they specifically stated on the product description that it is in "good condition".Once the TV arrived today,found that its faulty.the screen is not working at all.I have read the refunds policy on their site and they say that i can: 1.cancel the…
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Indesit/Hotpoint Dishwasher fdw60p
We 3 years ago bought a Indesit/hotpoint Aquarius FDW60P for the 1st year it ran great until 2009 when its now suffering a catalouge of repairs for the same thing the timer control started to burn it self out . Hotpoint keep coming out to repair the same thing over and over as it stands 10 times they have come out and this…
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blackberry bold 9870
Hi i bought a blackberry bold 9870 phone from 3. to use on my felxi account less than a year ago. It has broke four times and been replaced with a so called new hwndset minus the back cover and battery each time . I am totaly fed up with this phone tgat keeps breaking. Do i have any rights as to getting anouther model. as…
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Courier lost my Passport
Hi guys, apologies if this is the wrong place for this post, but I wasn't sure where it belonged! I'm after some advice. I renewed my passport through the Post Office 'Check & Send' service just before Christmas, and today thought it was about time I tried to track it to see what stage of the application it was at. Using…
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When does a warranty begin when item purchased online?
I have a electronic product with two years warranty that I have bought online 10/01/2010 so if the warranty begins with the online purchase then it expires today. However, I have received the item a couple of days later. I wonder now whether a warranty period does actually begin with the date when I receive the item. Is…
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Consumer / Property Law advice - Cowboy Builders
Hi First time thread so please be gentle. My concern regards a cowboy builder who has made my first time house purchase a nightmare. The background story so far is: I purchased the house back in October 11, while the purchase was being processed by solicitors the previous owner (an elderly chap) was very kind as to get…
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Refund by cheque
Last week I phoned up to book an appointment with Dental Hygienist, a sI have done for a number of years. A colleague who heard, made a comment afterwards, and to cut a long story short, it turns out I've been paying to see a hygienist on private, when I thought it was part of NHS, but the way the practice had phrased, I…
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vistaprint delivery issue and refusal to refund
Hi there, I was hoping that someone out there might be able to confirm my rights with regards to a recent purchase. I ordered 5 x personalized (ie photos of my son) calendars. I paid 10 pound for postage with the statement that it would be received by the 23/12. The item never arrived. I contacted Vista print on the 4/1 to…
