Am I fighting a lost cause? (Sports Direct Order)

TheJakeOfOld

Gonna be a bit long-winded but please hear me out

I ordered a tennis racket from Sports Direct at the end of December. I'm not a huge fan of ordering from them but they had a Head Youtek Radical Racket labelled at £16, which was labelled being in the January sale and its product description matched up with that of a genuine Youtek racket.

I can't post a link but it you go to the Sports Direct Homepage, type "Youtek" into the search bar and look for the £16 racket, you should find it. Product number = 741001

However, I received a Head Titanium Radical Racket upon delivery, which is of a far lesser quality. I made sure to check everywhere on it for the signs of Youtek technology but found nothing. It also had a different racket head size to what a proper Youtek Radical should have (was at least 105cm2, whereas the biggest Youtek radical at the weight stated in the product description is 98cm2).

I sent the product back (took 13 days for them to acknowledge the return!), called and emailed stating the problem. Today I received an email saying a replacement is en-route. However, the email seemed to suggest that they haven't listened to my emails and calls regarding the mis-match in the actual product and the item received and are sending out the same lower quality racket.

If the same item is received again, where do I stand in what I can do to get the item I actually want? I'd really rather not give up and settle for a refund as the racket is usually £60+ elsewhere.


EDIT: In their terms and conditions, the only thing I can see that could be seen as relevant states "We are under no obligation to sell incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.".
I believe this does not apply here though as they have accepted the order and the item was listed in their January sale, making it seem like a very good offer rather than a mis-price. The offer has been on their site now for about 2 weeks now without it being changed despite being informed of the product via email.

agrinnall

I take it it's this one http://www.sportsdirect.com/head-youtek-radical-tennis-racket-mens-741001

The ad suggests that their standard price is £24.99, not having a clue about tennis rackets I've no idea if this is correct but it seems at odds with your view that it's £60 elsewhere. However, the fact that they seem to have it in stock suggests that the repacement they are sending may be the one you want. I can't find a listing for the Titanium Radicla on their website so I guess it's possible they have somehow got their stock information mixed up, in which case they may not have any of the racket you want and you'd have to settle for getting your money back.

TheJakeOfOld

Thanks for the reply

A quick google of "Youtek Head Radical" brings up multiple listings of the racket a lot closer to (and often well above) the conservative £60 I mentioned.

Regarding them maybe not having the stock of the product they described, I've found another link for the racket on their site. The only difference I can see is that its called the Youtek Radical MP (Which simply stands for midplus, referring to the head size) and the price (£120..).. The Product description bullet points are near-identical. This suggests they must have them lying about somewhere surely?