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Faulty item, no receipt, have bank statement
Hello. My OH's mp3 player has developed a fault. It was £129.99 six months ago. The touch screen is not working properly. We have the receipt somewhere (I will get looking for it later) If I can't find it, will a bank statement be enough proof of purchase, to go into Argos and ask for a repair? Thanks for any help!
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Tesco Delivery
My delivery has not showed up and we have had no call to say delivery will be late. We have called up and been told we can transfer the delivery to tomorrow. I have two questions though. Will we be charged for re delivery if the van does show up tonight (going to bed now so won't answer door) or if they do come tomorrow we…
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refunds on buy on get one half price offers.
I recently purchased 2 dresses in a buy 1 get 1 half price offer, whereby the cheapest item was free. When i went to wear the more expensive dress i noticed that the lining was torn so took it back, with receipt. However they never had the same dress in my size. So I thought I would just get different item to the same…
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Amazon force a refund but it's less than I paid for the item
I bought a Freeview HD box from Amazon in May 2011 and 5 months later it develop a fault with the hard drive although picture quality was excellent. Amazon had no quibbles at all in sending a replacement. As usual, excellent customer service. They sent a replacement identical item but it soon developed a terrible picture…
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Bluetooth problem with Renault vans
Hi Can anyone tell me if they are having problems with Renault vans /cars that have a inbuilt Bluetooth system called radiostat i have a samsung galaxy s2 mobile phone. and after buying the van from new the sales guy could not pair my phone to the Bluetooth in the van .. he said its only a software problem and he would…
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pay pound express
paypound express is a dcourier service that charge £1 + VAT all seems too good to be true, but they have their registration and vat details on their webpage so checked with companies house and yes it is registered, ive booked my first collection at 7AM for todays collection between 2.30 and 4.30, cut off for same day…
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Marketing opt out on electoral register
When completing our annual electoral canvass return, we always select the option to opt out of the edited register to keep our details private. For the past few years we taken the option to do this by telephone if all details on the form were the same as last time. This year as far as I was concerened there were no changes…
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Wedding Photographs Not Received - Where do I stand?
Hello, wonder if someone can offer some advice please. We got married on 2nd September 2011 and as yet haven't received any of our photographs or albums which we paid for prior to the wedding. The photographer does not answer phone calls, emails, texts, facebook messages and is never there when we call at her studio. I…
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complaint to a catalogue as new customer
Hi Hope someone can give me some advise please. Last week i placed a order with a well known catalogue. My very first order with them. This means i was a brand new customer to them. I ordered 4 bits of furniture from them. 2 Parts ( 2 boxes) were delivered last week and there were 4 screws missing. I called the company and…
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advice needed on plumbers invoice
Hi all, Wondering what people might do in this situation. I have just received an invoice from a plumbing company who are charging me for 3 visits, the smallest of these was for 10 minutes and on all occasions they never diagnosed the correct issue, replaced a part they said was faulty but didn't solve problem that was…
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Stuck between VAX and VERY
Hi everyone, My first post and I could really use some help. My mum bought me a Vax Mach Air Force 2 Total Home Upright Vacuum Cleaner U89-MAF2-T from Very at the end of October on a buy now pay 12 months later deal. She has run her catalogue for years, originally Littlewoods, and it has changed its name through the…
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Returning a top to EXHIBIT
Bought top for daughter, while wearing, it got bigger on her due to the material. It went from a 12 to a 18, so to me it was faulty. Returned to shop within 2 weeks of purchase. they were down right rude when i tried to say about my rights. They could'nt see a fault in this, by this time seeing red, they could only return…
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Huge problem with paypal !
I recently sold a blu-ray player on ebay (I'm not an ebay shop) and now I'm having big problems with the buyer and with paypal. The item sold, the buyer paid straight away and I posted the item straight away (got proof of postage). The buyer contacts me to tell me that they had not received the item and asked for proof of…
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i am sure someone has stolen it!!!
please can any body give me any advise on the following matter. Basically my daughter got a deal with orange for an Iphone and an Ipad. The parcel came yesterday and i signed for it. it wasnt my parcel so i just put it on the side for my daughter when she looked in it only the ipad was in it. upon further inspection of the…
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Advice required as Comet fail to provide agreed service
After some advice and whether I should pursue Comet for failure to provide service. I bought a hoover vacuum cleaner from Comet together with their3 yr ExtraCare Service plan in May 2010. In December 2011 I went back to Comet to inform them that the unit had developed two faults; cracked hose and intermittently cutting out…
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Asda online sent FIFA 12 not FIFA 12 special edition. What next?
Hi DS1 bought an XBox recently and wanted FIFA 12 to go with it. We searched for the best price and ASDA were advertising Fifa 12 special edition for £27. We drove to our nearest asda (12 miles round trip) but they were out of stock. The sales assistant said that it was still available on line and best to get it from…
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Should Groupon refund in money?
I purchased a voucher before Christmas for some foldable wellies. On the day that I paid, I checked the merchant website and saw that they had the size and colour I wanted, however I had to wait for the voucher to be issued. After the voucher was issued, I returned to the site to find that my size/colour was sold out. I…
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Retailer asking Manufacturer to establish Fault
Hi, On Sunday I bought a remote control helicopter that I believe was faulty when I received it. I took it back to the shop today (Tuesday) and they declined to test it, stating that they did not have the means to test it and that they would have to send it back to the manufacturers to establish if it is faulty or not. Is…
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recording phone calls
If I call some company which states that "calls may be recorded for training and monitoring purposes", is it ok for me to also reccrod the call for my own reccord (and potential proof should they deny things later on)? Would I have to notify the operator, or is their own statement already covering this?
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Braun shaver fault, told it cannot be replaced!
Hi all, Back in January 2009 I bought a Braun Cruzer 4 electric shaver from Argos. Unfortunately in May 2010 it became faulty and wouldn't switch on. As Braun shavers are covered by a 2 year warranty I sent it to Braun's approved service provider (Olympic Shaver Centre in Nottingham) for repair. It was promptly replaced…
