Wedding Photographs Not Received - Where do I stand?

mrs_flint

Hello, wonder if someone can offer some advice please.

We got married on 2nd September 2011 and as yet haven't received any of our photographs or albums which we paid for prior to the wedding. The photographer does not answer phone calls, emails, texts, facebook messages and is never there when we call at her studio. I know she is still in business as I see her always publishing things on facebook.

All I have received is a proof of one of my albums which was incorrect. She promised to send us our prints and USB asap and before christmas, but have yet to receive anything. She has now stopped responding to all forms of contact. What makes things worse is guests that have purchased photos from her website after the wedding have received theirs.

Would really appreciate some help on knowing where we stand and what should be our next step on taking this further.
Many thanks

arcon5

Send her a Letter Before Action to recover your money -- i'm betting this will get her !!!! in gear, especially if she's a sole trader.

Maybe setup a facebook page titled 'do not use XX photographer' then link to it on her page. She will likely remove it, but once she sees your going public may sort herself out. Abit of an underhand tactic, but who cares -- you wan't your wedding photos.

vicmorrow

arcon5 wrote: »

Send her a Letter Before Action to recover your money -- i'm betting this will get her !!!! in gear, especially if she's a sole trader.

Maybe setup a facebook page titled 'do not use XX photographer' then link to it on her page. She will likely remove it, but once she sees your going public may sort herself out. Abit of an underhand tactic, but who cares -- you wan't your wedding photos.

In fact Abit and wan't aside I'd maybe try this?

unholyangel

arcon5 wrote: »

Send her a Letter Before Action to recover your money -- i'm betting this will get her !!!! in gear, especially if she's a sole trader.

Maybe setup a facebook page titled 'do not use XX photographer' then link to it on her page. She will likely remove it, but once she sees your going public may sort herself out. Abit of an underhand tactic, but who cares -- you wan't your wedding photos.

Orrrrr they could just post on her existing fb page with something along the lines of "hi, you did a wedding for us in september 2011 and we were promised blah blah before xmas. We're a bit worried now that you've stopped answering all communications. We just want our wedding photos"

Could also post it on your own wall and tag the company in it (as they'll be able to remove the comment from their own wall but not from yours). If theres even a slight chance brides wont get their wedding photos, they'll probably avoid her, i know i would!

ShaneUK

Are they on Twitter as well? If so tweet away with their name and how they are treating you! Remember though - whatever you do - keep it factual and honest, otherwise, you could be the one that ends up in the hot water!

Oh - and name and shame on here!

arcon5

unholyangel wrote: »

Orrrrr they could just post on her existing fb page with something along the lines of "hi, you did a wedding for us in september 2011 and we were promised blah blah before xmas. We're a bit worried now that you've stopped answering all communications. We just want our wedding photos"

The problem is these will probably be deleted as the woman is ignoring her. Although op should still do this first, afterall its quick and easy.

vicmorrow wrote: »

In fact Abit and wan't aside I'd maybe try this?

Your a moron! Also, don't bother PMing me your inflammatory crap anymore, i'm not interested in anything you have to say.

mrs_flint

Thank you everyone, I have messaged her on facebook and written on her wall and her photography wall but she deletes all comments almost immediately. Also written her a personal letter, trying to appeal to her softer side, again heard nothing back.
Another email and message have been sent, fingers crossed. Unsure what else to do and where I stand

halibut2209

Sounds like she ****ed up the photos and is trying to bury her head in the sand.

Have you given her any money?

unholyangel

mrs_flint wrote: »

Thank you everyone, I have messaged her on facebook and written on her wall and her photography wall but she deletes all comments almost immediately. Also written her a personal letter, trying to appeal to her softer side, again heard nothing back.
Another email and message have been sent, fingers crossed. Unsure what else to do and where I stand

Hence why I said:

unholyangel wrote: »

Could also post it on your own wall and tag the company in it (as they'll be able to remove the comment from their own wall but not from yours). If theres even a slight chance brides wont get their wedding photos, they'll probably avoid her, i know i would!

She can delete comments on her own wall, cant delete them from yours though and it will still show up on her wall unless she's changed the settings

If you dont get a reply back, contact trading standards or consumer direct and see what they advise for your next step of action.

arcon5

Can you name this woman/her business or company name/website/relevant information ? Somebody might be able to source an alternative address you can visit her at.

The problem with cases like this is although it's advisable to contact TS, their advise will ultimately lead you to a court whereby you will receive a refund and possible consequential losses --- not really ideal when the product is as irreplaceable as wedding photos.

Evilm

How did you pay? I'm assuming cheque which will leave you with little remedy. If it was Paypal, Credit or Debit card then you could try to dispute the payment?

Other than that you really are left with few options except court action.