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Virgin Media: 'tough, we've done it now'
Next week I am moving into the property next door to where I live now. I currently live in House 1 but am moving to House 2. I am under an 18 month contract with Virgin Media that I would have to pay to get out of so with that in mind, I got Virgin Media to do a site survey as I wanted to make sure they wouldn't damage the…
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Olympus Pen Cashback Promotion
Hi, This is my first post so please be nice! I bought a camera on Amazon marketplace expecting a £50 cashback from Olympus. Guess what? the seller is not part of the promotion. Now this is very cheeky from Olympus. They spend millions advertising the cashback and a word to actually get you: "Offer applies to authorised…
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Parkwood Leisure Swimming Lessons - Cancellation Rights
Hi All, I have a question about my wife's cancellation rights. Firstly, a little background: My wife and I are currently members of our local Nuffield Leisure Centre and go regularly (although the Xmas period has destroyed all the good work to date). Our youngest son has attended and completed his level 2 swimming course…
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Fatcheese customer service?
Hi, I am waiting for cashback on purchases from last July from Fatcheese and also querying a couple of rejected claims. I have raised a couple of 'tickets' but no reply. The onscreen help has not been available for weeks and there is no contact number. How can I get in touch with them /is anyone there???
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Question re promised delivery date please
My mother sent off by post for an item from the Bradford Exchange at the end of November. Christmas delivery was guaranteed. Nothing had been received by the 15th December, so I emailed and got a reply that said :' After further investigation we find that due to an administration error your order was not processed.' A…
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item not as described - but i've used it - can i get refund?
i bought some gemstone beads from a website - they were advertised as jade but it now turns out that they are quartzite (which isn't really a gemstone and is much cheaper than jade) - the website is only offering a refund for unused beads - i've used mine - what are my rights in terms of compensation? thank you for any…
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ISP Billing Blues
The following is a copy of a Post I made elsewhere on the internet: "I have just checked my statements for the past year, the time I have been on a new contract. My monthly cost should be £27.49 (Fixed £16.48, Line Rental £11.01): Dec 2010 and Jan 2011 £27.49; Feb £28.49; Mar £28.49; April £33.49 (£28.50 after £4.99…
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Credit card payment protection - help please?
Hi, am looking to replace my inherited Frigidaire fridge freezer. It is at least 25 years old and still works as intended. However I am getting a bit annoyed at having to defrost - 3 times a year - lol - but I am also concerned about the money I am wasting on electric on it and also the "salad crisper" drawers are a bit…
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Am i entitled to have my money back
I bocked city link through parcelmonkey to have a parcel picked up on moday but city link didn't turn up, so i contacted parcelmonkey to find out what had happened and was i able to cancel the delivery as i was unable to stay in all day due to working, I then get a reply to a link so i can fill out a form to get a refund…
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Amazon prevent you exercsing your rights against their "Market Place" sellers
I notice question of the week this week said that you have full statutory rights when buying from Amazon Market Place sellers. However, if such a trader refuses to honour your consumer rights, Amazon will not provide their contact details, so you cannot pursue them. I took this issue up with Trading Standards, but apart…
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Gorgeous Couture
Has anyone had an issue with Gorgeous Couture? The have taken money for an order which has not arrived, no answer on the phones and no response to emails.
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Amazon - getting cover on a Samsung Galaxy Tab
I bought a Samsung Galaxy Tab 10.1 as an Xmas present. Thinking about it (& its value) - if i'd have bought this in store, i'd have instantly been asked "do you want to cover that for 3/5 years" etc. No such option on Amazon (or if there is, i didn't see it). I've just tried looking to get in touch with Amazon to see if i…
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La Senza
I ordered some things off the la senza website. Now they have gone into administration. I assumed because they had already debited my account that I would still receive goods. I have been tracking my parcel via their delivery system Yodel. It came out for delivery yesterday but never arrived. I phoned the delivery service…
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O2 & Boots £20 gift voucher promotion mess, help!
sorry duplicate thread
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Refund / replacement troubles
Hello, I bought a squash racquet in late October, ~£140 (yeah I'm in the UK). Just after a week the frame broke with nothing but normal / expected use. I contacted the supplier, Just Rackets, and a sales person got back to me said to send it in and they can send it off to dunlop to get it looked over. A month passed and…
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Espresso Machine Problem
Hi there, I'm just after a little advice please. I bought a Gaggia Cubika Plus espresso machine around the middle of November from Currys. In the last couple of days the milk frothed doesn't seem to be frothing! I have tried cleaning the machine as directed and also tried using whole milk (normally use semi) and this…
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Daughter's swimming classes - entitled to refund?
I've asked for a full refund on my daughter's second course of swimming lessons when the first lesson was cancelled, and following lack of consistency on the first course. At first I was refused point blank, but asked for the manager who said he'll contact the person who runs the courses and request a refund. I wondered if…
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Whats the best way to complain about Specsaver
I am looking to place a complaint about my local Specsavers under the disability discrimination act and do not know where to turn as they state complaints should be sent to the very place the complaint is about. I have sent a letter to my local Specsavers without reply so wish to take it a step further. I do not wish to…
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Can a shop take a fee for issuing a credit note
My husband bought me a pile of presents from a snowboarding shop for christmas. He was trying to be generous, but he's just been made redundant, so I took the decision to take the stuff back as I don't really need it. I understand that they have the right to not give a refund, although I think that is very unfair when he…
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Gym Contract Issue
I have been a satisfied member of my local gym for over 7 years. The gym offer a special deal for civil servants, so I signed a rolling one month contract 7 years ago. Recently they have written to me to say that my monthly charge will be increasing to £41.75 per month from £37 per month. The original charge was £35 per…
