Whats the best way to complain about Specsaver

truthandjustice_2

I am looking to place a complaint about my local Specsavers under the disability discrimination act and do not know where to turn as they state complaints should be sent to the very place the complaint is about. I have sent a letter to my local Specsavers without reply so wish to take it a step further.

I do not wish to get into the personal details of the complaint on here as that has nothing to do with how best to make the complaint and reading other threads it seems some people desire this info not to help with the matter at hand but to give their own spin on events and that is counterproductive. However most are good and true and it is these who will respect the wish to keep things private until Specsavers have had the right to reply at least.

Would I need to send complaint to their registered head office in Guernsey or bypass them and use consumer direct, Equality and Human Rights Commission or whoever as an outside agency?

unholyangel

truthandjustice wrote: »

I do not wish to get into the personal details of the complaint on here as that has nothing to do with how best to make the complaint and reading other threads it seems some people desire this info not to help with the matter at hand but to give their own spin on events and that is counterproductive. However most are good and true and it is these who will respect the wish to keep things private until Specsavers have had the right to reply at least.

So anyone who asks for further details are liars and bad people?

I'm afraid with an attitude like that, you may be waiting a while for someone to offer you assistance. What I will say is that your assumption is not correct. People do sometimes ask the details to find out if the OP is over reacting or not (for instance we had one thread recently where they over reacted to a few statements made and then proclaimed it to be a hate crime simply because the gentleman was disabled - even though this had nothing to do with the statements made). People do overreact and sometimes, an outside opinion and put things in perspective for them.

While you are perfectly free not to give details if anyone asks for them, they are also free not to help you. You could also have just said that you prefer not to go into details rather than being discriminatory and small minded. I couldn't give a toss what your complaint is about. Just like now - after reading your post - I don't give a toss about helping you.

truthandjustice_2

unholyangel wrote: »

So anyone who asks for further details are liars and bad people?
.

No by stating most people are good and true I am pointing out that it is only a few who attack posters. Plus I also stated I feel it is not wise to post the details without first giving Specsavers a chance to reply.

Why you should take this so personal is beyond me and only furthers the feelings that SOME people just come on to attack fellow posters. Maybe the way you are reading the words wrong and not understanding my meaning and if so I am sorry that I failed to make myself clear and if it offended you personally.

I feel life is short and every moment wasted in argument is one too many so wish to avoid it by not going into detail. I just wished to cut to the chase and find out the best way to turn.

Also this is not a case of overreaction as it is about services they offer being made unaccessable to wheelchairusers such as myself eventhough the very service could very easily be offered in space downstairs.

unholyangel

I don't take it personally. Like I said, I couldn't give a toss what your complaint is. While i may not be personally offended, nor am I going to help someone who needlessly attacks other MSE members without good reason.

Instead of giving posters the chance, you've already crucified anyone who dares ask for more info. You state most are good and true and it is these people who will respect you wish to keep things private........implying that anyone who asks for more information is somehow a bad person.

You are always going to get posters that disagree with you/are abusive to you etc......its the internet. But perhaps when asking for help you should be very careful on what you say. In the majority of cases when a OP leaves out information, it is usually because that information does not paint them in a very good light and can - especially on a consumer rights board - make a very big difference to what advice is (or should be) offered.

Give it a little while and someone who disagree's with me will answer.

truthandjustice_2

unholyangel wrote: »

I don't take it personally. Like I said, I couldn't give a toss what your complaint is. While i may not be personally offended, nor am I going to help someone who needlessly attacks other MSE members without good reason.

Instead of giving posters the chance, you've already crucified anyone who dares ask for more info. You state most are good and true and it is these people who will respect you wish to keep things private........implying that anyone who asks for more information is somehow a bad person.

You are always going to get posters that disagree with you/are abusive to you etc......its the internet. But perhaps when asking for help you should be very careful on what you say. In the majority of cases when a OP leaves out information, it is usually because that information does not paint them in a very good light and can - especially on a consumer rights board - make a very big difference to what advice is (or should be) offered.

Give it a little while and someone who disagree's with me will answer.

Maybe you are correct to a degree and this was not my intention. However this cuts both ways and some people in replying to posts just assume the worst in people rather than giving people the benefit of doubt. They just jump to conclusions and become very mean spirited in their replies. Yes you will always find people who disagree with you and if this was not true we would have no need for Martin Lewis to even have this site but that does not excuse the people who do not agree with opening posters or anyone else to get personal and attack them as manners and being polite cost nothing but do show the character of the people who attack others.

ThumbRemote

unholyangel wrote: »

While you are perfectly free not to give details if anyone asks for them, they are also free not to help you. You could also have just said that you prefer not to go into details rather than being discriminatory and small minded. I couldn't give a toss what your complaint is about. Just like now - after reading your post - I don't give a toss about helping you.

I think you've gone a good way to proving the OPs point.

These boards are full of sad inadequates who are more interested in putting others down than offering any constructive advice. The OP has stated they don't want to give any more details for this reason; I can quite understand that.

truthandjustice - I think Specsavers are all franchises. So essentialy each branch is it's own company. This means your options for complaining are limited:

• Complaint to the branch, but you got no reply
• Complain to the Specsavers head office, but they may not have any interest in resolving your complaint as they don't get involved with the day to day business of branches
• If there's a financial loss to yourself, pursue a small claims court action
• If there's been a crime (eg discrimination based on age, religion) report them to the police, though you may want to get the help of another body eg citizens advice before you do this
• If there's been a breach of medical practice, try report them to some sort of Opthalmics association

Obviously without further information these are just guidelines, but they may help you.

unholyangel

ThumbRemote wrote: »

I think you've gone a good way to proving the OPs point.

The OP's point of what? That they don't want to give extra details in case they are "attacked" for it and ironically (and in the essence of hypocrisy) "attacks" other posters while doing so?

As I said, they could have quite easily stated they won't go into details without being discriminatory themselves.

Perhaps with hindsight they would have reworded their OP or left that bit out altogether. But perhaps with hindsight other posters would do likewise with their posts Things will be misunderstood on the internet, What may be perceived as an "attack" may just be a straightforward person trying to cut all the crap out.

Perhaps we all need a reminder that unless you can hear the persons tone of voice or see their facial expressions......it is entirely possible that you are misunderstanding what they have said and attributing a sense of "venom" to it that was not intended by the author.

As for me, say what you like. I'm here to give advice and help where and if i can......not to make friends and certainly not just to tell posters something simply because its what they want to hear. Sometimes you do have to be cruel to be kind and sugar coating either isnt possible or just doesnt work.

ThumbRemote

unholyangel wrote: »

As for me, say what you like. I'm here to give advice and help where and if i can.......

In your posts on this thread you've not managed that.

Given the OP said:

it seems some people desire this info not to help with the matter at hand but to give their own spin on events

Are you genuinely disagreeing with that?

truthandjustice_2

ThumbRemote wrote: »

I think you've gone a good way to proving the OPs point.

These boards are full of sad inadequates who are more interested in putting others down than offering any constructive advice. The OP has stated they don't want to give any more details for this reason; I can quite understand that.

truthandjustice - I think Specsavers are all franchises. So essentialy each branch is it's own company. This means your options for complaining are limited:

• Complaint to the branch, but you got no reply
• Complain to the Specsavers head office, but they may not have any interest in resolving your complaint as they don't get involved with the day to day business of branches
• If there's a financial loss to yourself, pursue a small claims court action
• If there's been a crime (eg discrimination based on age, religion) report them to the police, though you may want to get the help of another body eg citizens advice before you do this
• If there's been a breach of medical practice, try report them to some sort of Opthalmics association

Obviously without further information these are just guidelines, but they may help you.

Thank you so much for your assistance. I will copy a letter to the shop again but this time state a copy is being sent to the franchise department at the Specsavers HQ in the hope that they decide to answer.

Gordon_Hose

Anyway, back on topic...

Check this thread OP, they have a company rep on here.

https://forums.moneysavingexpert.com/discussion/3005760

unholyangel

ThumbRemote wrote: »

In your posts on this thread you've not managed that.

Given the OP said:



Are you genuinely disagreeing with that?

Have I ever specifically witnessed someone asking for info just to start an argument? No. I find the trolls will post regardless of what information is provided as they have no interest in the actual details - only of abusing the OP.

And I haven't managed to give advice? Just because you personally don't consider it advice doesn't mean it isn't. The OP has accepted that what I have said is valid and has said it wasn't their intention. Fair enough, no harm done.

Just as i'm sure those accused of "attacking" have not entirely intended for their posts to be taken as such.

I have seen many a regular poster accused of attacking simply because they don't tell the OP what they want to hear or because they disagree with another poster. I feel MSE is a community. Just like any community, we have our bad eggs (and regular posters will know who never posts anything useful and who are here simply to "troll"). Does that mean that everyone or that every member who says/does something should be crucified? No.

There are genuine reasons for asking for more details. Sometimes it has no bearing on the answers and is more for curiosity or to confirm suspicions. That doesn't make the asker a bad person and THAT is the point i was trying to make.

Nor have I claimed anywhere that I am nice 100% of the time. If you ask Whittleme, she can confirm I have said I am not nice all the time. She can also confirm that I said the majority of times I am not nice is usually because the poster in question has either been "abusive" to myself, the OP or to other MSE members who are undeserving of it (which is the case here).