recording phone calls

rexmedorum

If I call some company which states that "calls may be recorded for training and monitoring purposes", is it ok for me to also reccrod the call for my own reccord (and potential proof should they deny things later on)? Would I have to notify the operator, or is their own statement already covering this?

halibut2209

"calls may be recorded for training and monitoring purposes" is in the passive tense and can easily be construed as giving permission. If you were not allowed, they would say "WE may record calls"

rexmedorum

halibut2209 wrote: »

"calls may be recorded for training and monitoring purposes" is in the passive tense and can easily be construed as giving permission. If you were not allowed, they would say "WE may record calls"

what is up with this passive tense anyway and with "may". It is as if they want to be able to deny having any records when that suits them.

InsideInsurance

The reality is if you want to record all your calls just for your personal interest you arent going to run into issues irrespective of if you inform people or not. Where you do start running into issues is when you in the future want to share the recordings with others and rely on them as evidence - just you listening to them and saying something like "your adviser told me X Y & Z" would most likely be fine.

halibut2209

Another issue is that they say "for training and monitoring". Therefore in the case of a dispute over what was said, YOU could say that the calls cannot be used as evidence against you.

munchpot

Y9ou can record the calls and then listen back and make notes - make sure you notate that the notes were taken on xx date and as a transcript of a recording of the calls. The simplest way is to tell the person at theother end that you are recording the call (make sure you record you saying that) and then you can rely on that as evidence etc.

It may also help with their customer service, knowing they are being recorded may help get what you want out of the call

rexmedorum

munchpot wrote: »

Y9ou can record the calls and then listen back and make notes - make sure you notate that the notes were taken on xx date and as a transcript of a recording of the calls. The simplest way is to tell the person at theother end that you are recording the call (make sure you record you saying that) and then you can rely on that as evidence etc.

It may also help with their customer service, knowing they are being recorded may help get what you want out of the call

You think? Or they would freak out, perhaps?

halibut2209 wrote: »

Another issue is that they say "for training and monitoring". Therefore in the case of a dispute over what was said, YOU could say that the calls cannot be used as evidence against you.

It all depends on your definition of 'monitoring' I suppose.

halibut2209

monitoring to me is listening in live

bris

[FONT=Arial, Helvetica, sans-serif]Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.[/FONT]
[FONT=Arial, Helvetica, sans-serif][/FONT][FONT=Arial, Helvetica, sans-serif]Do I have to let people know that I intend to record their telephone conversations with me?
[/FONT]
[FONT=Arial, Helvetica, sans-serif][/FONT][FONT=Arial, Helvetica, sans-serif]No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.[/FONT]

This means that if you want to use the recording agaist them at a later date, they must first be told that you are recording the call, this is when they hang up on you.

mattyprice4004

If someone told me they were recording the call, I'd not give permission as it's a choice I had the right to make.

Used to get people doing it all the time. I'd recommend they wrote in, and then terminate the call.

WhiteHorse

bris wrote: »

This means that if you want to use the recording agaist them at a later date, they must first be told that you are recording the call, this is when they hang up on you.

Which is why I don't tell them. I have only rarely had to face questions about the admissibility of a recording. The simple fact of its existence is usually enough ...