Retailer asking Manufacturer to establish Fault

Koagul8or

Hi,

On Sunday I bought a remote control helicopter that I believe was faulty when I received it.

I took it back to the shop today (Tuesday) and they declined to test it, stating that they did not have the means to test it and that they would have to send it back to the manufacturers to establish if it is faulty or not.

Is that fair? If the shop I bought it from wouldn't or couldn't test it, I believe I should have been entitled to a refund at that point. What do you think?

What are my rights if the manufacturer says the device is not faulty? Can I insist that the retailer demonstrate to me that it is not faulty?

Thanks guys!

J

halibut2209

Let me guess. Maplins?

Koagul8or

One other point... I read on your website that for the first six months, the retailer has the burden of proof when it comes to proving whether is was faulty or not when I received it.

With something fragile like a remote control helicopter, does that change anything?

J

Koagul8or

halibut2209 wrote: »

Let me guess. Maplins?

Wonderland Models.

halibut2209

The short answer is yes, under six months it is up to the retailer to prove that the item WASN'T inherently faulty. So they are allowed to send it off, but it's very poor customer service to do that 2 days after the sale.

unholyangel

halibut2209 wrote: »

The short answer is yes, under six months it is up to the retailer to prove that the item WASN'T inherently faulty. So they are allowed to send it off, but it's very poor customer service to do that 2 days after the sale.

Not to mention kind of in contravention of the SoGA given that consumers have the right to examine goods bought and can, within a reasonable time , reject the goods outright and insist on a full refund.....I think there are very few (if any) products that 2 days wouldnt be seen as reasonable.

halibut2209

Very true, and seeing as the shop "cannot test" the helicopter in-store, then there's no way the OP could test it in-store either.

wealdroam

halibut2209 wrote: »

So they are allowed to send it off, but it's very poor customer service to do that 2 days after the sale.

Generally speaking, I would agree with you.

But these r/c helicopters are incredibly easy to damage by misuse.
So in this case I might consider it reasonable for the retailer to investigate further.

Koagul8or

halibut2209 wrote: »

....but it's very poor customer service to do that 2 days after the sale.

I also wasn't impressed that when I phoned and asked to speak to the manager I was told he was on the phone and that I should call back in five minutes or leave a message.

I asked if I could leave a message asking him to call me when he was free and was told "yes but he probably wont call you back because he's busy."

Koagul8or

halibut2209 wrote: »

Very true, and seeing as the shop "cannot test" the helicopter in-store, then there's no way the OP could test it in-store either.

What does OP mean?

wealdroam

Koagul8or wrote: »

What does OP mean?

OP = Original Poster or Original Post.