hotel changed becuase of booking error

41123a

Hello,

I made my families travel arrangements through a holiday company (which was acting as an agent) for flights, transfers and accomodation.

I paid them directly for named accomodation etc.

Flights and transfers were ok, but they booked the accomodation for the wrong dates, so as a result when my family arrived at the hotel, we were told they didn't have our booking and so didn''t have a room available for us. At this point I obciously had to contact out holiday company and eventually (through contacting the local agent) we were moved to a different hotel, in a different part of the resort.

My complaint is that the holiday was booked on the basis of the hotel I was offered, which was very close to the beach (walking distance) and had all the faciltiies we required. The hotel we ended up in was much further away from the beach (definately not within walking distance with young children) and did not have the facilities we were expecing.

So I beleive I am entitled to compensation on the grounds of:

1) Loss of Value - between the value of the holiday paid for and the one I actually got
2) Our of pocket expenses - overseas calls to arrange new accomodation, numerous taxi costs, faciltiies that had to be paid for etc
3) Loss of enjoyment - lost a large part of the 1st day (New Years eve), didn't end up having muich of a beach holiday (as the hotel wasn't near the beach)

From my description of events, does that sound reasonable?

Also, what is the best way of approaching the holiday company to make my complaint?

Thanks,

agrinnall

It should straightforward to get recompensed for 1 and 2. You will need to come up with a figure for 3 and put that to the holiday company, but expect to have to fight to get it paid. If you name the company then other people who have had success with a similar claim may be able to advise on the best techniques.