refund not arriving

sarahsaving

hi.

i had been promised a refund for a faulty item i bought within the last year. the actual store were a bit iffy about my receipt as it wasn't very clear which year i bought it. but the head office said they'd pay and now they wont'. is there anything i can do.

wealdroam

Do you have written details of their promise to refund you?

If so, then write to the company with a copy of your evidence, explaining what you expect them to do.

If you have nothing in writing...
then start again in your quest for a refund.

sarahsaving

yes. they sent me an email saying they would refund me a month ago but they will not refund me now. is it trading standards i should contact or i heard something called consumer direct?

wealdroam

sarahsaving wrote: »

yes. they sent me an email saying they would refund me a month ago but they will not refund me now. is it trading standards i should contact or i heard something called consumer direct?

Have they said why they will no longer refund you?

If you want to involve some other body, then it's Consumer Direct you want.
But I am pretty sure they will only echo my earlier response.

Have you read MSE's Consumer Rights article?

Did you pay by credit card?
Have a read of MSE's Section 75 refunds article if it was over £100.

If it was under £100, or a debit card, look at MSE's Debit card chargeback article.

*LolaB*

Have they said why they won't refund you? or is it a case of they have offered a refund but you haven't yet received it?

sarahsaving

they said they'd refund me a around month back. emailed them 3 or 4 times up til now. nothing. they don't answer my email. i'll try consumer direct. it was paid cash (i don't have credit card) unfortunately. thankx 4 help

wealdroam

sarahsaving wrote: »

they said they'd refund me a around month back. emailed them 3 or 4 times up til now. nothing. they don't answer my email. i'll try consumer direct. it was paid cash (i don't have credit card) unfortunately. thankx 4 help

Have you returned the goods?
Who has the goods now?

Who are the vendors?
What are the goods?

Why do you not want to write to them?
A real letter. Recorded delivery.
Emails are too easy to ignore.

How much money are we talking about?

sarahsaving

i'm finding it difficult to email consumer direct. does anyone have an email address for them?

wealdroam

http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_195913

But note on that page it says...

Consumer Direct can:

• tell you what your rights are
• give advice about how to complain

Consumer Direct can't make a complaint for you.

Then click on the Start your complaint or query button.

TonyMMM

*LolaB* wrote: »

Have they said why they won't refund you? or is it a case of they have offered a refund but you haven't yet received it?

forget emailing consumerdirect (or anyone) for the moment ....what is the answer to the 2 questions LolaB asked ?

wealdroam

TonyMMM wrote: »

forget emailing consumerdirect (or anyone) for the moment ....what is the answer to the 2 questions LolaB asked ?

See post #6 for those answers.