mis-sold a wedding ring and is now discoloured

lk72

hi

a friend bought a wedding ring from Ernest Jones last January for their wedding last June. She bought what she thought was a platinum ring as that is the one she had been trying on and what she had told the person serving she wanted. Over the last month, the ring has started to discolour so when she went back to Ernest Jones, she was told it was white gold. Apparently the person serving had sold her the white gold version of the band.

She has been in touch with Ernest Jones who have told her that she can swap her gold band for a platinum one which costs £200 more than the original ring and they will discount it, however she will have to still pay £100 extra - they will not budge and will not take liability for selling her the wrong ring

Is there anything she can do as, A) she was mis-sold the ring and this gold ring is now discoloured

unholyangel

Well ultimately (talking theoretical here), what kind of proof do you have that it was a platinum ring she was sold?

While a verbal agreement can be legally binding, it can often be difficult to prove who said what and what was actually agreed.

lk72

apparently the receipt just gives a product code so when we looked it up, it was a white gold ring so she does not have proof apart from verbal. looks like she isn't going to win this one...

lateandlive

Assuming the platinum is a different price, then the fact she has white gold and paid the platinum price should be enough for them to swap it for free IMO.

If they're the same price, as unholyangel said; it'll be a hell of a job to prove she didn't just change her mind and take it back with a claim she should have had the platinum one and want's a 'free upgrade', so to speak.

justifier

did they not notice the price difference? As unholyangel says it would be hard to prove, they might be best off accepting it. whom have they been speaking to? the store or there customer services dept. ? If its the store try the CS. dept. they may be more generous.

lk72

it was the CS dept and they have offered a slight discount. apparently there was a £50 or £60 difference which she thought was a promotion. She has also just spoken to Consumer Direct and the message is pretty much the same. Shame the receipt doesn't give the product description rather than product code - that's life I guess...

Hintza

From what you say they sold her white gold and she received white gold at he white gold price. If she really wants platinum why not just stump up the difference?

Press them a little and see if they will improve their offer.