Ready, steady… save!
You don’t need a chart to join in. Here are 2 ways to record your savings:
1. Cross it off
Pop a chart into your first post. Saved an amount? Cross it out! Read more »
£0.01 £0.02 £0.03
2. Write it down
Skip the chart and add updates to your first post. Read more »
“Another +£3 saved today. Go me!”
Use +£ before each new saving so it counts towards your total.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Pixmania help needed with refund
jkb
Posts: 224 Forumite
Hi hoping someone can help me.
I purchased a razor spark DLX scooter for my DS order made on 19th September 2011. It developed a fault so I contacted them on 25th November when I noticed the fault (a front wheel that no longer lit up). So from delivery to reporting fault about 2 months.
I had to send the item back (still waiting for refund of postage from them!). They have said it can't be repaired so have credited my pix account with £53. I paid £62 including postage.
My first question is should my refund amount be including postage...I believe it should?
2nd question I am trying to get them to give me a refund on my credit card as the item isn't in stock so I need to buy a new one elsewhere. This is their reply to me today.
Thank you for your email.
We apologise for the inconvenience caused.
You ask for a refund into your credit account rather than your pixpiggy one.
Further to your email, we regret to inform you that we can not proceed with your request since you have returned the item under the after sales repair motif.
In this case, you have only the possibility to be refunded into your pixpiggy bank since the item is not repairable.
I have seen a reply from a pixmania moderator on a different forum that states they abide by UK law so surely they should!!
Can anyone help with my problem :cool: Thanks in advance :beer:
I purchased a razor spark DLX scooter for my DS order made on 19th September 2011. It developed a fault so I contacted them on 25th November when I noticed the fault (a front wheel that no longer lit up). So from delivery to reporting fault about 2 months.
I had to send the item back (still waiting for refund of postage from them!). They have said it can't be repaired so have credited my pix account with £53. I paid £62 including postage.
My first question is should my refund amount be including postage...I believe it should?
2nd question I am trying to get them to give me a refund on my credit card as the item isn't in stock so I need to buy a new one elsewhere. This is their reply to me today.
Thank you for your email.
We apologise for the inconvenience caused.
You ask for a refund into your credit account rather than your pixpiggy one.
Further to your email, we regret to inform you that we can not proceed with your request since you have returned the item under the after sales repair motif.
In this case, you have only the possibility to be refunded into your pixpiggy bank since the item is not repairable.
I have seen a reply from a pixmania moderator on a different forum that states they abide by UK law so surely they should!!
Can anyone help with my problem :cool: Thanks in advance :beer:
0
Comments
-
Bumping back up can anyone help?? Still emailing them daily with no conclusion
They haven't even refunded the original postage cost. 0 -
They are based in France so French law applies,whatever that is i don't know0
-
If you paid by card contact themDo you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.9K Banking & Borrowing
- 255K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.4K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 179.1K Life & Family
- 264K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards