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insurance
andy3456
Posts: 23 Forumite
:mad:hi i was sold 5 years insurance for accidental damage etc; and the insurance was activated by the store 2 months prior to me recieving the goods giving me 4 years ten month insurance for the price of 5 years , i have it in writing that the insurance would not start untill the good were delivered, i have contacted the insurance company and they tell me that it was activated like i say 2 months before delivery of goods !!!
have i been miss sold insurance ??????????
regaurds andy
have i been miss sold insurance ??????????
regaurds andy
0
Comments
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read the terms and conditions of the policy - this should indicate what should have happened.
It might merely be a clerical error - were the goods you bought the sort you could have got straight away or are they special order/customised products whose delivery time would have been hard to specify?0 -
yes i checked it with customer services and they assure me it could not possible start untill the goods were delivered point blank !!
after checking with the insurance company i am told it was activated by the store on the 20/9/11. goods were delivere on the 8/11/11.0 -
...then you need to go back to the store you bought the insurance from...0
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lol they dont want to know !!!! not interested !!!0
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Did you get the sofa issues resolved then?0
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no not yet just posted update on that just wanted to see what response i goton this insurance issue and think i got the one i think the the judge will think ,,,, its a clerical error just like the rest of the paperwork !!!0
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If you have it in writing that the policy will not start until you get the goods then I would say it is now time to put your complaint in writing to the store.
I would ask them to explain how your policy to cover your goods for 5 years can take effect before you had not taken possession of the goods, thus effectively providing you with a period of coverage less than the stated (and agreed) 5 year period?
Include a copy of your supporting documentation and ask them how they propose to resolve the situation.0
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