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Dixons returns
Hi, Not sure if this is the right thread so feel free to move if needs be. Anyway I moved early December and bought a TV from Dixon's. I decided to exchange it for a larger one they had reduced and they told me to return the old one for refund and purchase. All fine, so we arranged a collection date for the TV. No courier…
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Topshop order not received but they say delivered
Hi, I would appreciate if anyone could tell me where I stand- I placed an order on Topshop website on 23rd dec and still have not received it. I contacted them yesterday and they state that the order was left in my shed. I do not have a shed and neither do any of my neighbours. I don't where my parcel has been left but not…
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Debit card loss
My daughter has lost her new Christmas iPod shuffle, bought in December on my Lloyds bank VISA debit card... do I have any loss protection on a debit card?
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Ipod "in app" purchases
Hi there. I wonder if anyine can help me with this. My daughter has, by accident, spent rather a large amount of money buying "in app" purchases on her ipod on a sort of "build a community" game (she thought she was using game money not real money). I'd like to get my money back. How do consumer rights to refunds for…
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Internet ordered bedframe defective
I purchased a single bed frame from internet bed/mattres shop (Click4Beds)for my son as we've moved to a bigger house. Arrived on the right day (19th Dec), inspected and looked in good order. It was put together as per instructions supplied a couple of days later after completing decoration of the bedroom. However when the…
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Burger King 2for1 offer
Now here is a thing To claim the Burger King 2 for 1 offer you have to register on there web site. The last thing you HAVE to agree to is: "Please add my details to the BURGER KING database so that I can be informed about news and future promotions. BURGER KING will not pass on your details to any other organisation or 3rd…
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O2 Contract from 2007 [URGENT HELP]
I had contract with o2 in 2007, the contract was taking out online and for 18 months. I work offshore on the oil rigs so was away for 2 weeks out of every month so I would only use my phone a little of the time when I was home. I come home one day to find a bill for £357.00, I was straight on to o2 saying that they had an…
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Taking Play.com to Small Claims Court...
Hi all, I need some advice ASAP... Having sold some stuff on Playtrade before Xmas to raise some extra cash I transferred the sum of £230 out to my bank account which should have arrived within 10 days.. Now since then my Play.com account has been suspended due to them finding some old accounts I had in the past and…
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eBay refund farce. Am i right in what i've quoted?
I bought an item from a well known store who have an eBay account in mid December. It was a Saturday evening - so after any post. The item was 100 blank DVDs. Later that night i found a stack of blank DVDs i thought i no longer had, so immediately emailed the seller via eBay explaining the situation, apologising for the…
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Email/phone agreement by a Hypnotherapist
I hope someone will be able to give me some advice; I really don't know what to do and don't know where I stand legally. Before Christmas I was very depressed and wanted help with my weight loss as it was affecting my health. So I contacted a Hypnotherapist and she said for £4,500 paid over 2 years at £200 per month she…
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Consumer law - Germany
I recently purchased a canvas print as a Christmas gift from my-picture.co.uk. The item arrived late which wouldn't have been a big problem but the canvas itself is very poor quality. The frame is self assembly and the site wasn't very clear about this. The wooden frame is poor quality and doesn't really fit together too…
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Laptops direct......
ok im having serious problems with this company.....i bought a laptop including full pre checks and a boot disk and a 3 year warranty on 29th jan i also payed for premium delivery.....so the lap top would be delivered on the 31st ..the courier failed to deliver on said date and took the lap top back to there base...i rang…
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Items damaged in transit
:( Hello there new here so bare with me How is everyone today, hope you can help. My query is: I bought a set of £200 car headlights from a online shop, recieved them and fitted them, thing is one of them does not adjust properly, so i contacted the online shop for help, they had said to pack them up and sens them nack for…
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Rights when buying via 'Group Discount' websites?
Hi there, I purchased some ski goggles from a company called Brand Arena from a KGB deal over a month ago. The goggles never arrived and I have tried to chase this up with the company. They seem to be an ebay company so have no contact details other than emails which I have never received a response to. I am now chasing…
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Auction House sold my stuff without permission
I left some jewellry at an auction house in a nearby town for a free valuation, when I went to collect the items a couple of weeks later they had been sold at auction without my permission. Two of the items were of great sentimental value and I had no intention of selling them - some of the items have subsequently been…
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Stupidity cost Money!
Hello wonderful people!! :beer: Happy new year! (i'm not drunk...honest) I was hoping someone can advise....to cut a long story short, I went IKEA, bought some stuff and when i got home some of it (about £50 worth) of stuff was left behind. What are the chances on getting the goods or money? Would IKEA CCTV prove anything?…
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Parcelforce
Not sure if this is in the right section....and think it may just be a lesson learned :-( A camera store (who were buying my 2nd hand camera equipment) arranged for parcelforce to collect my parcel from my parents house, to deliver to the camera store. They must have been subcontracting ?? Over the xmas period, as a white…
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Item seen cheaper elsewhere - can I get a refund?
Hi everyone, I bought a new 4-piece suite on 28/12/11 for £4500. I paid £1400 deposit and financed the remaining amount, and it is due to be delivered in 8 weeks. I have since seen the same suite in another retailer for £700 less and wondered if I had any legal right to cancel the order or recoup the difference? I've…
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Lost voucher cost over cancelled trip... anything I can do?
I don't think there's anything to be done, but just incase... I purchased a groupon voucher for 2 nights for 2 people in a hostel. We had the trip fully organised but I became very ill the evening before so we ended up not going. The website states that in the event of a no-show, they will charge you for the first night.…
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Another SCS Sofa dispute
I can see there is another thread but didn't want to jump into someone else's thread with my complaint and ask for help. If a moderator wants to merge threads then that is OK. I am in dispute with a sofa I recently purchased from SCS. I believe the sofa is off poor quality and therefore lost its shape and will soon become…
