Internet ordered bedframe defective

ashamim

I purchased a single bed frame from internet bed/mattres shop (Click4Beds)for my son as we've moved to a bigger house.

Arrived on the right day (19th Dec), inspected and looked in good order. It was put together as per instructions supplied a couple of days later after completing decoration of the bedroom. However when the mattress was put on top and my son tested it we heard a cracking sound.

On investigation we found that the baton on one side (Made of multiple pieces of pinewood we think!) had one of screws sheer off the frame and some fo the slats had taken damage.

Called the company and failed to get through to anyone (23rd Dec). Used the email address supplied on the email confirming my order and also the email form on the website and got no reply over the Christmas/new year period. Nothing on there website to indicate a period of closure.

The company did get back to me yesterday (Jan 2nd) to offer replacement parts. Not convinced there gonna be any better and have asked for a refund.

Where do I stand? Does the 'The Distance Selling Regulation' cover this situation and can I get a 'full' refund?

Pinkypants

I would say it all depends on the content of your 1st email to the company and what you asked for.

If you stated under the DSR's that you wanted a refund, then I'm sure those rights would apply.

But if your email just stated that the bed was broken and you didn't really ask about next course of action, then Sales of goods act would apply. It's a grey area for sure.

Let us know how you get on.

ThumbRemote

You have a reasonable time to reject faulty goods under the SoGA - given the delay in this case is down to the retailer and not you, I would think it is still quite reasonable to reject them for a full refund.

ashamim

@PinkyPants. My first email was non descript as I wanted someone to moan at for the defects of the frame. Would have been nice if something had been posted to their website to indicate there closure over Christmas/New Year.

However to cut the story short they initially offered to replace the defective parts, but wasn't happy to do that and insisted on a refund as I wasn't convinced the parts were going to be of high standard. Seems mentioning SoGA & 'The Distance Selling Regulation' in follow-up emails did the trick as the agreed to take it back (even arranging collection) and give a refund.

Waiting to see if it’s a whole refund shortly as its supposed to be taken care of today. So will check with the C/C company shortly!