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Shopping within Europe
I am currently in Portugal and have just made an online purchase from a UK company to be delivered to Portugal. The transaction went through without any problem until my invoice arrived where it incorrectly showed the country of delivery as 'GB'. So my correct Portuguese address was shown followed by GB. I have telephoned…
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scs sofa dispute
Hi, For my sins I let my wife talk me into buying a corner suite from SCS. The suit arrived on 16 December and I checked it over to ensure everything was OK, which it was. Over Christmas my wife was re-arranging the cushions on the suite and noticed a 3" slit in the fabric on the main sofa. Having no children or animals in…
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Rejecting Laptop
Had a long conversation with Dell on Saturday as I had enough of my laptop. Bought in 2009 with a 4yr Warranty I have in that time had: New Hard Drive 3 Motherboard Replacements 2 Heatsinks 1 Fan Now several keys don't work at all and my battery does not charge properly so had to keep it plugged in all the time which has…
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This is not just a sale - It's an M&S Pretend Sale
Excuse my poor attempt at a humourous title! Just browsing some sites, and started getting adverts from M&S stating 'Sale' and then listing some products I've previously looked at (and am interested in). Only problem? They're not actually in the sale at all. For what it counts, the 'Sale' box rotates between saying 'Sale',…
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Clarks Shoes fallen apart
OK, bit of an exaggeration, the buckle has come unstitched. I've found the receipt - beginning of September The shoes have been worn every school day but aren't particularly battered. Just wondering what my rights are. I don't expect them to replace them for a new pair after 4 months but I do expect school shoes to last a…
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Advice on refund - I feel scammed
Thank you for reading this. Hopefully someone can advise me if i have any rights here. My wonderful girlfriend purchaced a pool table for me for Christmas from uksportimports(dot)com. She bought on the 28th Nov and it was delivered on 12th Dec. We live in a flat and there is really no room for a pool table, something that…
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argos faulty item, no catalogue number-no refund
hi, just wanting a little bit of advice please. my sons nana, who lives over 150 miles away bought him a chad valley toy from argos for his christmas, we went to put it together and a few of the parts were missing. we went to return it to argos today-where i believe she bought it from, we havent asked her yet as we didnt…
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Failed Amazon delivery - can I claim my time?
Hi folks, I read the article on Failed Delivery Fightback but I'm unsure on where my particular case stands - as to whether I can claim for my time. City Link tried to deliver a parcel on 31st of December, completely unexpectedly because I ordered on the 30th using Amazon Super Saver Delivery - which is advertised as 3 to…
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Faulty Kindle
Bought my husband a Kindle from Argos just before Christmas. He downloaded a couple of books on it then we went to Tenerife for Christmas. My husband packed the Kindle back in the box and Put it in his hand luggage. However when he switched it back on when we were on holiday, the screen was sort of split in half and there…
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Am I liable following sale on eBay?
Hi guys, Quick question for anyone who might be in the know. A couple of months ago I purchased an external hard disk 'caddy' on eBay but before opening it found out that it wasn't compatible with the disk I wanted to connect it to. I immediately re-sold it on eBay (for the price I paid for it, less the p&p - so actually…
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Repeated problems with double glazing
Hello, I bought a porch through Anglian 2 years ago. They installed the foundations, roof and the porch (ie the whole unit). Since then, I have had to call them out approx 6 times to adjust the door as there are recurring issues with the key not turning. I have just under 8 years left of the warranty. Concerns are that…
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Refunding not received items in different currencies.
Hi all, Some advice on this would be greatly appreciated. At the end of Nov 2011 I bought a few clothing items from a Swedish clothing store (owned by the H&M chain, but not H&M). After two weeks of not receiving any packages or hearing from the store I contact their customer services and they informed me that the courier…
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Has my mum been scammed?
My mum told me when I came back for Christmas that someone called her phone then took over her computer and fixed some things then charged her for lifetime protection. This was in august. I've wiped the computer, installed antivirus and malware protection and scanned it and everythings fine. No more money has come out of…
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Parcel Missing - Hermes/Boohoo
I ordered 6 items from boohoo.com on Christmas day with standard delivery. Total of about £35 inc postage. On Wednesday I received an email with my tracking number and when I checked on Thursday morning it said it was out for delivery - good times, thought I. Thursday evening came (around 8pm) and I hadn't received…
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sale or scam?
very smart people on this website...
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harveys sofas
We ordered a bei air sofa on the 31/11/2011 for £399, today they are on sale for one day only for £299, can we cancel our original order and reorder at todays price saving us £100 or have we lost out.
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Bent potato ricer
After years of lumpy mash invested in a ricer last week only to have it bend and become unusable after a single use. I had looked at a tesco one for £7.50 but it looked a little flimsy so bought what looked like a much stronger unit from another (independent) retailer for about £11. First spud went through fine, second one…
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Baby monitor not working properly after 16 months - what are my rights?
My son is almost 16 months and we bought his baby monitor a couple of months before he was born. It has a one year guarantee. Now it has started playing up and it buzzes quite loudly at random times but more importantly the nursery unit (the bit in my son's room) seems to temporarily stop sending a signal to the parent…
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Travelodge website problem, where do I stand?
Hello I thought this forum would probably give a better answer than the student room forum... so first post here. I booked a room on Travelodge's website last night and when I went through it clicked 'Twin' and never thought anything else of it. However, no confirmation email has come and I've found Travelodge have an old…
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British Airways compesation
Before compesation I recently traveled with British airways and they lost one of my hand luggage. What happened is my 7month old baby (at the time) and I had two hand luggage but it appeared there was not enough space on the cabin for one of them. So the attendant took it somewhere else. On our way out after we had landed…
