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Advise about cancellation of Cruise?
Hi just wondered if someone could help? We've booked a cruise for August next yr & just recieved all the paperwork. On inspection we noticed that even though it stated we were allocated cabin 8622 on E1 actually this cabin was on E2 after looking at deck plans. We had paid extra for E1 & promised a upgrade which now they…
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1 Year warranty - UK ripped off by manufacturers.
Not sure if this is the correct forum to post in but I wanted to ask if members and/or Martin could start a campaign to push for equality for the UK as far as warranty of goods is concerned. In particular the electrical goods sold in UK usualy have a maximum of 1 year warranty wheres the same goods, often the exact same…
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Lease agreements and getting out of...
Hi There, 2 questions really. Vehicle Lease I have a vehicle on a lease hire. I have heard on the grapevine that once I am half way through the lease, I am able to terminate without any problems and without being blacklisted. Is this true? How is this possible as I have signed a contract for the full term? Is there…
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The Candy Spa - Amesbury (No Delivery - No Refund)
I'm writing to warn people and to describe the curent problem I'm having with the Candy Spa in Amesbury. I made an order, received confirmation and my credit card was charged on despatch of the goods - this was 12th August. So far the goods I've paid for have not arrived. The Candy Spa have been emailed and phone messages…
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le beau.co.uk
I have order £60 worth of clothes from this website 10 days ago. I paid by rbsworldpay.com. Have sent 3 emails and no replies. 2 on the contact website form and 1 to an email address of the website that was provided by world pay. What can I do from here about getting a refund? They clearly arn't going to send my items and…
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vacuum broke 4months on....aarghghgh
my vacuum ive had for 4 months has broke - the pedal broke first and then the motor burnt out - ive phoned the catalogue and they said i have to phone the helpline for vax and arrange a repair... surely it should be replaced? can i reject the item and how do i stand?? thanks
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No delivery, no refund, no reply
Hi I'd appreciate some guidance on what I can do to try and get me money back from what turns out to be a dodgy online retailer. I ordered (and paid for, £70.94 total on a credit card, Egg mastercard) a computer desk from (https://www.) goods2clear(dot)com on the 27th July. I didn't hear anything for a week so emailed them…
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Short changed on refund!
Hi all, Basically, I bought a pair of sunglasses recently from on online website (which is really just an opticians). I was told that I had about a 21 day wait maximum before I would received said goods. After the 21 days had passed I rang to enquire when I would be received my order. I was told that the item was out of…
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Late charging for items not on final invoice
Dear all I have a query about an invoice I have recieved from a hotel. I recently got married and paid the final installment of our wedding the week before the wedding. The invoice was detailed with several costs (ouch!!!) however, they have miscalculated the total and havent included a room supplement cost of £100. The…
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Dyno rod complaints department details?
Hi all Had a very frustrating day waiting in for a plumber that didn't arrive despite 4 phone calls and promises. Classic case of poor customer service. And as i've wasted a days holiday I am not best pleased (to put it mildly!!) So i want to complain, not got anywhere with call centre so wondered if anyone had an email…
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Faulty Xbox just out of warranty - sale of goods act covered?RROD
Hi all, I bought my Xbox 360 from PC World in Feb 2006 using my credit card. Since then, it has had the "red rings of death" hardware fault 3 times, but is now outside of the Microsoft warranty for this repair and they want £90 to fix it. Some fellow gamers have stated that the sale of goods act should bail me out here, as…
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Buying tickets - failure to provide service?
On Sunday August 2nd I bought 4 tickets for Day 5 of the Ashes Test match at Edgbaston. I was charged £25 per ticket, plus £4 credit card fee, plus a £2 fee to be able to print my tickets at home. Due to a very slow web site (due to ticket demand), I was taken to an error page once I hit "Confirm payment" at the checkout.…
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Comet, faulty Vax
Hi, bought Vax Vaccum cleaner on 18th May and its not working properly so phoned sticker on product and they said check usual things. Did that but didn't fix the Vax so returned it to shop today. They phoned Vax and said Vax want us to send it to them for them to asses. Leaving me without vaccum cleaner for 3 weeks. So i…
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company (bikinishack) refusing refund for faulty goods - offering credit note only
hi can anyone please advise me whether I can take this to the small claims court, and whether it is worth doing (the amount is around £25-30)? the company (bikinishack.co.uk) are offering a credit note only "as a goodwill gesture", with a deadline of 17:00 on 31/8 to accept or it is withdrawn! - I asked for a refund &…
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Argos delivered a damaged item
I took delivery of a Hi-Fi system yesterday from Argos. I opened the box and to my surprise, there were scratches on the main deck, a nasty one right at the top about 3 inches long. Would there be any problem in getting a refund from them? Anyone have any experience in returning items to Argos that were ordered online and…
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How do I get cashback owed to me from MoneyExpert.com?
Following a recommendation from MSE, I took out car insurance through a link provided by a website called MoneyExpert.com. The site promised 35Pounds cashback would be credited to my account within 60 days of my having taken out a policy and remained with the insurer for 2 weeks (which I have since the policy remains in…
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faulty item
Please help! I purchased a t shirt about 6 weeks ago as a present and this was paid for in cash. I noticed while wrapping it that there was a hole consistent with security tag. The House of fraser store were very unhelpful when I returned to them with the item and the price tag still intact and said their policy was not to…
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Please help
Today after having my blood results was given a prescription for elleste duet. i was told by my doctor that was 2 tablets but cause they were in the same pack would not have to pay 2 prescription charges, I went to chemist and was charge 14.40,how can I find out if this is correct,have tried looking for some where to ask.
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AA breakdown cover
Your thoughts appreciated I have recently joined the AA through their website opting to pay by direct debit every month. Silly me... When signing up on the site and providing my details it also asks to provide debit card details to confirm that you are the account holder, or so I thought. I received a welcome letter from…
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Obligation before passing matter to Debt Agency
Looking for some advice if possible. I have recently ended my contract with Vodafone. On receiving my final bill it seemed a little too much and as a result I queried the matter with them. To my surprise the customer advisor agreed with me and advised my bill had been settled (surprising in the fact I had expected a…
