Obligation before passing matter to Debt Agency

Knight1

Looking for some advice if possible. I have recently ended my contract with Vodafone. On receiving my final bill it seemed a little too much and as a result I queried the matter with them. To my surprise the customer advisor agreed with me and advised my bill had been settled (surprising in the fact I had expected a reduction in my bill rather than it be completely nullified). Neither the less the matter was settled, right, WRONG.

Approx four weeks later I received a letter from a Debt Agency chasing me for the previously billed amount. As a result I contacted Vodafone to query the matter. They informed me the bill hadn’t actually been nullified and merely credited by £3.50 leaving me with a smaller bill and because I had not paid the bill it had been passed to the Debt Agency.

I am sure that Vodafone must have somekind of legal obligation of informing me of the revised bill in writing before passing the matter to the Debt Agency. Does anyone know any legislation which would cover this as I would really love to include this in my compliant letter to Vodafone.

Any other advise to resolve this matter would also be appreciated.

sporedude

Your wrong, They do not have to inform you before passing it to a Debt Collection Agency. So no, There is no legislation.