faulty item

stronga

Please help! I purchased a t shirt about 6 weeks ago as a present and this was paid for in cash. I noticed while wrapping it that there was a hole consistent with security tag. The House of fraser store were very unhelpful when I returned to them with the item and the price tag still intact and said their policy was not to give credit notes for faulty goods without a receipt, which unfortunately I cannot find. I have written to their Head Office regarding the Trading Standards Act 1979, which I was advised to do, however I feel this is a waste of time, as the manager at my local branch has advised that they will only forward letter back to her and she cannot assist me.

please tell me, do I have any rights?

thank you

chunkymonkey2144

I work in Dorothy Perkins and we are told, with or without proof of purchase, you have to by law give a refund... in which tender is to retailers descretion but you have to offer at least some kind of compensation because, its a faulty item, although, it is only if this appears as a genuine manufacturing fault. With regards to a security tag hole, this is still a fault, by error made by a member of staff (who are all taught to tag through the seams by the way to avoid instances like this occuring) All stores have a customer services number they can phone and be advised about faulty items and i garentee you, 9/10 times u will be offered a sincere appology and a full cash refund. Also if you return to the store you bought it from, they have what is called a journal, and if you can remember what you bought and the date you bought it they can trace ur transaction and print you off basically a new receipt.
Take it as far as you possibly can, you have rights... remember in retail... the policy is... "the customer is always right..."

Brooker_Dave

stronga wrote: »

Please help! I purchased a t shirt about 6 weeks ago as a present and this was paid for in cash. I noticed while wrapping it that there was a hole consistent with security tag. The House of fraser store were very unhelpful when I returned to them with the item and the price tag still intact and said their policy was not to give credit notes for faulty goods without a receipt, which unfortunately I cannot find. I have written to their Head Office regarding the Trading Standards Act 1979, which I was advised to do, however I feel this is a waste of time, as the manager at my local branch has advised that they will only forward letter back to her and she cannot assist me.

please tell me, do I have any rights?

thank you

So you've got a tshirt, with a hole where it looks like the security tag was ripped off, no reciept, no card statement, and for some strange reason the shop won't refund you?

chunkymonkey2144

Brooker_Dave wrote: »

So you've got a tshirt, with a hole where it looks like the security tag was ripped off, no reciept, no card statement, and for some strange reason the shop won't refund you?

if she went back to the store she bought it from they can produce a receipt from their journal, don't be so judgemental. Accidents happen. Nobody keeps every receipt. She has rights with or without a receipt.

stronga

Brooker_Dave wrote: »

So you've got a tshirt, with a hole where it looks like the security tag was ripped off, no reciept, no card statement, and for some strange reason the shop won't refund you?

Sorry But I can see your point but I was not asking for a refund, but a creit note to spend in their store.

Esqui

I don't think he's implying the OP stole it, but me she bought it from they can produce a receipt from their journal, don't be so judgemental. Accidents happen. Nobody keeps every receipt. She has rights with or withouerely saying that there's a few reasons as to why the shop is reluctant to refund.

OP needs to find that receipt - surely if it's a gift you keep the receipt in case the recepient didn't like it or it didn't fit?

Meepster

Just to clarify: Without some form of proof of purchase, you have NO legal right to a refund, exchange or credit note. Also, the onus is on the BUYER to provide proof of purchase, the retailer does NOT have to provide this information...