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Relatively small claims case.. (Royal Mail)
I sent a parcel to an 'International Business Reply Service' (IBRS) address all the way in The Netherlands. I was told by the recipient company that postage would be free, and by free I assumed they would refund me the postage. I was charged £9.30 at the post office. A few days later I recieved no refund, and the recipient…
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argos grrr...
Hi , I brought a home cinema system from argos in january , and still have the receipt. Acouple of weeks ago it went wrong , so i rang argos who then gave me a number of the repairers. i rang and made an appointment for them to pick it up which they did. A few days later , they said they could not reapair it and would…
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Best compensation company?
Hi there, I was wondering if anyone could advise on what the best compensation company would be to use after a fall?
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Accident in store
I recently had an accident in a supermarket. This was 100% the stores fault. A visit to A&E showed that I have suffered a minor injury. An accident report form was completed instore at the time, so far I have heard nothing from the company. What should I do next? Any advice?
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nightclub negligence?
Does anyone know where I can find out about what the rules are for operating a nightclub so I can see if there has been negligence? I am thinking along the lines of cctv and doormen presence following an assault in a nightclub, we are wondering if the club itself is in anyway liable. There was at the time a threat of…
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Auction House
Hi, not sure if anyone will be able to help me, but I thought I may as well give it a go :) There is an Auction House called Watsons. It is owned by Peter and Tim. They charge sellers 15% of any final sales fee. Peter also has an antiques shop. He frequently bids on items in the auctions at Watsons. He then sells the items…
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Royal Mail shambles
Hi, First time on this forum - I need some advise about a problem I'm having with Royal mail. I sent a letter by recorded delivery which according to the Royal mail website tracker, it has not yet been delivered. It still says that the letter is with the post office where I left it. However, the day after I took it to the…
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Car Insurance - automatic renewal problem
My husband has shopped around for his car insurance and found a better deal with another company. Unfortunately, he did not tell his existing insurer he didn't want to renew - but they renewed anyway on 22 August on an automatic renewal - something they set up but which you have to opt out of if you don't want it (but…
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Small claims advice needed please. re:builder/repair works
After some advice please. A few months ago a builder decided to start doing some work on my house (dig part of my concrete drive up). They had got the wrong house, they were meant to be doing the work at a house a few doors up. They agreed to repair the damage they had caused (even though it would make my drive now look…
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nectar possible fraud
I have received my Nectar card statement and see that 1000 points (£5) has been used. I don't use money off at Sainsburys so when I called Nectar, they told me the date, time & store it had been used with an ''order number''. When I visited the store yesterday, they say the 'order number' means nothing to them, they called…
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When does a Guarantee start?
We bought a dishwasher from Curry's. It had A two year guarantee and worked fine until it broke. We dug out the receipt to find it was two years to the day since bought it. Fortunately Curry's didn't care that we bought it at 10am and rang to book an appointment under the guarantee two years and six hours later. So we're…
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TV from Instore
My mum bought a TV from Instore about 3 months ago. Last week it developed a fault and she tried to take it back for repair or refund. They refused to accept it because she doesn't have the original box. Can retailers insist on faulty products being in their original packaging? Thanks for any advice you can give me…
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PS 3 not reading discs 18 months
Please don't shout at me just need to know if my next door neighbours have any rights here. Bought a PS3 around 18 months ago. Everything fine until the other day when their son was playing it. Took a PS3 game out and tried to play the PS2 game nothing happened its is basically not reading the disc. Doesn't play PS3 or PS2…
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Faulty T-Shirt, no receipt
My teenage daughter brought a (cheap) t-shirt from a shop in town. She wasn't given a receipt. I washed it according to instructions and its shrunk. She went back in and they told her they couldn't refund as it had been washed. :confused: What are her rights without a receipt? I think they may just be fobbing her off as…
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ebay - restock fee!!!
Any help advice would be welcome. i ordered a pair of shoes from seller on ebay. they arrived today and are not comfy or as nice as the picture made out. i got incontact with the seller to send back for refund. i then got an automated response saying where to send them and that there is a restock fee off £5.00 this works…
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Lap top down
Hi, I would like to ask if I there is any way I could do something with my laptop. I've had a laptop samsung P28 for about 6 years. Unfortunately it does not show anything on the screen anymore but once you turn it on it seems that is working - the lights are on (charging the baterry and the other one to show that is…
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M&S Suit Jacket - Advise Needed
Hi, I bought a suit in one of the M&S sale towards the end of July consisting of 1 jacket & 2 trousers. I had my first opportunity to wear the suit yesterday and notice that there was damage on the left sleeve, so did not wear it and took it to M&S today for a replacement. They spent some time trying to find me a…
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FEDEX - Admin Fee
Hi, I'm pretty sure that this has been discussed on this site before, although I can't find any threads. I recently received a parcel, delivered by FedEx, from a country outside the EU. The parcel contained a wristwatch and the parcel was clearly marked as a 'GIFT' with a value of US$40.00. I had to sign for delivery, but…
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can I get a refund?
I ordered some wall lights from a Department store in Birmingham, I picked them from a catalogue as they didn't have any on display. 2 Days later I telephoned the store to cancel my order, not a problem, however, you will need to come into the store to sign for the refund to go on to your credit card. The problem with this…
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Can I get refund on debit card because of Pitch TV going bust?
Hi I would like some advice and help on the following matter. I bought a steam cleaner from Pitch TV (Pitchwell) and I wasn't happy with it, so I contacted them about it and they arranged for it to be picked up for a refund, but in the meantime, they have gone bust! I paid for the steam cleaner with a maestro debit card…
