can I get a refund?

chipsdog

I ordered some wall lights from a Department store in Birmingham, I picked them from a catalogue as they didn't have any on display.

2 Days later I telephoned the store to cancel my order, not a problem, however, you will need to come into the store to sign for the refund to go on to your credit card.

The problem with this is I live 100 miles away, I explained this to the store manager - they keep saying I have to go into store.

Does anyone know a way around this?

Thank you

Antispam

If they agreed for a refund I cant see how you need to go back, sounds like a cop out to me

Optimist

It sounds like you have spoken to a trainee. Call again ask to speak to the manager/supervisor explain your problem and tell them you wish to cancel the order and want a full refund in line with your rights under the distance selling regulations.

You didn't have to go into the store to buy the lights and you don't need to go in to get a refund.

You should really cancel in writing so it would be advisable to follow up your conversation by email or letter as well. That way if you have further problems you have written proof of your actions

Mark_Hewitt

The OP's post sounds like they were in the store when they ordered them?

Can you confirm if you ordered them in-store or over the phone / internet etc, as it does make a big difference.

Xaviera

They don't need your signature for a refund they can do 'cardholder not present' I would infrom them of that next time you call and they should sort it out.

molerat

The distance selling regulations do not apply as the lights were selected and paid in store.

There is no reason why they cannot refund without you there. Just ask to speak to someone more senior.

Optimist

Mark_Hewitt wrote: »

The OP's post sounds like they were in the store when they ordered them?

Can you confirm if you ordered them in-store or over the phone / internet etc, as it does make a big difference.

Mmm on rereading the OPs post it does sound like he/she was in store and just ordered from a catalogue . In which case ignore my previous post

Mark_Hewitt

Keep in mind, however. They are doing you a favour here, it's not a legal right, so be nice!

Firefox1975

Your signature on any letter you send them should satisfy whatever red tape they have governing their accounts refund procedure.

chipsdog

thanks everyone, I did order them in store

I will ring again and send a letter

markybaby

Xaviera wrote: »

They don't need your signature for a refund they can do 'cardholder not present' I would infrom them of that next time you call and they should sort it out.

A lot of new chip and pin machines in stores do not have this option as they are set up to sell with card present and the chip used. If you try and type in a code an error comes up and says it is a chipped card and must be inserted. New data protection laws mean stores do not even have the card details available to them so it is conceivable that the store cannot put the money back on the card without the card being present in the machine. There could always be a deal done with refunding to vouchers but that may not be what the OP wants. Birmingham is nice though, see if they will let you delay the refund until you want to go back. It's nearly Christmas you know....