Relatively small claims case.. (Royal Mail)

Willeh

I sent a parcel to an 'International Business Reply Service' (IBRS) address all the way in The Netherlands. I was told by the recipient company that postage would be free, and by free I assumed they would refund me the postage. I was charged £9.30 at the post office.
A few days later I recieved no refund, and the recipient company told me that sending to an IBRS address should've been free (and after a bit of googling, this was true).
I went back to the post office and they said I should contact customer service.. customer service told me to make a claim.

How would I go about doing this? Yes, it's only £9.30 but it's still quite an amount. Is there an address whereby I can send the reciepts with a letter detailing the incident?

Thank you for any suggestions!

melorablack

Did you use the free post envelope/label you should have been given by the recipient company for IBRS mail or did you send it like a normal parcel?

Willeh

I wasn't given a free-paid envelope, I just sent it like a normal parcel

melorablack

The company you sent it to should have sent you an envelope/label looking something like these:
http://images.google.co.uk/images?q=International%20Business%20Reply%20Service&oe=utf-8&rls=org.mozilla:en-GB:official&client=firefox-a&um=1&hl=en&ie=UTF-8&sa=N&tab=wi

If they didn't I think the blame lies with them not the post office. If you look on the website:
http://www.royalmail.com/portal/rm/jump2?catId=400042&mediaId=4800009

It says it is the company that pays for this mail. If there is no label/envelope then the post office will have to charge you full price.

Willeh

I'll give the company another e-mail regarding not sending me the pre-paid parcel, thanks for the help!