We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Relatively small claims case.. (Royal Mail)
Options

Willeh
Posts: 167 Forumite
I sent a parcel to an 'International Business Reply Service' (IBRS) address all the way in The Netherlands. I was told by the recipient company that postage would be free, and by free I assumed they would refund me the postage. I was charged £9.30 at the post office.
A few days later I recieved no refund, and the recipient company told me that sending to an IBRS address should've been free (and after a bit of googling, this was true).
I went back to the post office and they said I should contact customer service.. customer service told me to make a claim.
How would I go about doing this? Yes, it's only £9.30 but it's still quite an amount. Is there an address whereby I can send the reciepts with a letter detailing the incident?
Thank you for any suggestions!
A few days later I recieved no refund, and the recipient company told me that sending to an IBRS address should've been free (and after a bit of googling, this was true).
I went back to the post office and they said I should contact customer service.. customer service told me to make a claim.
How would I go about doing this? Yes, it's only £9.30 but it's still quite an amount. Is there an address whereby I can send the reciepts with a letter detailing the incident?
Thank you for any suggestions!
September £5 a Day Challenge
£143.59 / £150
£143.59 / £150
0
Comments
-
Did you use the free post envelope/label you should have been given by the recipient company for IBRS mail or did you send it like a normal parcel?0
-
I wasn't given a free-paid envelope, I just sent it like a normal parcelSeptember £5 a Day Challenge
£143.59 / £1500 -
The company you sent it to should have sent you an envelope/label looking something like these:
http://images.google.co.uk/images?q=International%20Business%20Reply%20Service&oe=utf-8&rls=org.mozilla:en-GB:official&client=firefox-a&um=1&hl=en&ie=UTF-8&sa=N&tab=wi
If they didn't I think the blame lies with them not the post office. If you look on the website:
http://www.royalmail.com/portal/rm/jump2?catId=400042&mediaId=4800009
It says it is the company that pays for this mail. If there is no label/envelope then the post office will have to charge you full price.0 -
I'll give the company another e-mail regarding not sending me the pre-paid parcel, thanks for the help!September £5 a Day Challenge
£143.59 / £1500
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards