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Can I get refund on debit card because of Pitch TV going bust?

Hi

I would like some advice and help on the following matter.

I bought a steam cleaner from Pitch TV (Pitchwell) and I wasn't happy with it, so I contacted them about it and they arranged for it to be picked up for a refund, but in the meantime, they have gone bust!

I paid for the steam cleaner with a maestro debit card and from what I am hearing from my bank is that I can't claim for a refund, but when I phoned the Pitch helpline they said I should be able to get a refund. But I don't know if they are just saying that to get me off the phone.

Does anyone know where I stand and what to do?

Thanks for any help.

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