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Additions missing delivery
Hi I would like some advice on this issue from any one who may know. Ordered a pair of hair straightners from Additions which arrived no problem, few days later they were faulty and I rang to return them. Not a problem with that but was told they would not replace only refund so I ordered another pair while on the phone…
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marks on specs from Tesco Opticians
My wife bought a pair of specs from Tesco Opticians just before Christmas, varifocals, lens coatings, extra light etc. Cost about £250. They started to develop marks on the lens like small fingerprints so she went back to Tesco Opticans. They sent them back to the manufacturer who said that it was her fault they had become…
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Bought item off play.com
ordered a hard drive enclosure from play.com and they instead sent me a card reader! , i emailed them immediately and they said that they had sent me the correct item in the mail and would i send them the incorrect item "amec". item never arrived and after numerous emails to them i get no answers to my questions. does…
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Westgate Department Store Cancellation Fee
I ordered a super king size bed from Westgate in Keighley on one of their 10% off, 12 months interest free, bank holiday offers. I'd measured up the route the bed would take to the bed room and was content that it would fit. On arrival it was evident that it would in fact not fit under the door frame at the bottom of the…
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S r j
hi there i am very new to this , can someone please offer me some help regarding letters i keep recieving from a company called s r j debt recoviries it reads as follows dear mr **** YOU HAVE FAILED TO ARRANGE AND OR MAINTAIN A PAYMENT ON THIS DEBT AND IT IS NOW OUR CLIENTS INTENTION TO ISSUE LITIGATIONPROCEEDINGS TO…
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Returning an item of clothing to TK Maxx?
Unfortunately I cannot find the receipt, will I still receive a refund if the clothing still has all it's tags on?
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Return Incorrect Order
I recently ordered some sandals over the internet. The website advertises free postage and returns. When the sandals arrived they were not the colour I had ordered. I e-mailed the company to ask what I should do. Their reply advised to return the sandals with a covering letter stating what action I wanted them to take. I…
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Faulty Product from PLAY.com
Hi I purchased a voodoo knife block set from play.com last october. I love the product but the Knives in the set have started to rust even though they are stainless steel. I reported this to play.com a few weeks ago and they gave me the standard go to the manufacture. And then they gave me some details. The details they…
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return laptop to pc world no refund??
hi recently bought ex demo laptop from PC world @ £299 they then through in setup cost of £118 bringing it to £417 ok fine. Went to return laptop same day after being told i would have to wait 28days for a new keyboard as it was faulty being ex demo. They then said they could offer refund on laptop but not on the £118…
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Enforcing consumer rights and Carphone Warehouse
Hi folks, I have a dispute with Carphone Warehouse, and the facts seem to be on my side, yet they are simply ignoring that. How do I go about getting my Consumer Rights enforced? I bought a PAYG phone from Carphone Warehouse's website last month. I made sure I looked after it well - avoided ever having anything else in the…
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Hair product causes damage to furniture
Hi all, Not sure if this is the right place to come for this query but here goes... recently I switched to a new hair styling product from a well known brand always advertising on TV. Having worn this lately, instead of a previous product from another company, I noticed it leaving a small residue on the back seat (where…
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fix penalty fine
parked my bike in town today, where i normally park it got fined with two other bikes, surely there should be a sign saying we are not allowed to park there, have i got a case?
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wouldnt let me do my cbt
hi people, today i turned up to do my cbt for my bike had all my details apart from my insurance letter, so i brought one sayin that its going to renew after the 23 june, the guy wouldnt let me take it, i payed the 90 pounds last week, but all he had to do was ring them, have i lost this money now? any replies would be…
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B & Q Wenge laminate worktop
A year ago I bought wenge laminate worktop from B & Q and have had problems with it marking. If you stand set pots on the side ready to was up - they leave marks and the marks do not come off. I've tried complaining to B & Q, and they just tried to get out of it. Really dragged their heels aswell. The woman from B & Q that…
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Out of Warranty PS3 - Whats my options
My PS3 will not read discs, rang sony support, re-formatted twice, nothing. Now they want £99 to fix it as its out of warranty. Bought 15/12/2007. Have I any other options.
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xbox 360
As some may know, the 360 is generally not very well made and abnormally prone to faults. Consequently there is always much discussion on the official forums as to the rights of a person with a dead console when it comes to taking it back to the shop. My reason for posting is simply to find out what the law states, and as…
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Toshiba Telly screen fault
:confused: Hi In May 2006 I bought a Toshiba 37" widescreen LCD Freeview telly. It has been great but has now developed a dark streak down one side of the screen. Can't get rid of it any way and it is there on broadcast and when I play DVD, I paid over £1300 for it 3 years ago. My question is, is 3 years a "reasonable…
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faulty goods
My daughter bought a dress from French Connection for her prom and it cost her £110. The hem came down during the evening & she was very upset. When I look at it the stitching was faulty. I am taking the dress back today can I insist on a refund or do I have to take a replacement?
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Unable to afford surveyors fees in one go - where do I stand?
Hi I am wondering whether anyone has any advice.... Basically we have been issued with a bill from the party wall surveyor who was appointed by our neighbours. Initially we were quoted £500 but unfortunately these escalated to £1700 just for their surveyor, our surveyor has been very good and kept the bill as quoted at…
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Gift voucher out of date
Gutted!!! Received a gift voucher for a beauty salon for my birthday last August. Have arranged to have treatment before going on holiday next week and now find it was only valid for 6 months. Did try to go just before Christmas but went on several occasions and they had no price lists. How do I stand for using it now? Jean
