Returning an item of clothing to TK Maxx?

Barny1979

Unfortunately I cannot find the receipt, will I still receive a refund if the clothing still has all it's tags on?

Dave101t

it the product is sub-standard, yes.
if you are just 'changing your mind' then usually no.

Barny1979

Dave101t wrote: »

it the product is sub-standard, yes.
if you are just 'changing your mind' then usually no.

Unfortunately it is too big

pinkshoes

Barny1979 wrote: »

Unfortunately it is too big

Then no, they won't refund, although they might exchange it if you ask nicely.

May I suggest you use the changing rooms next time - it saves a lot of hassle!

williham

You should be able to exchange

Barny1979

pinkshoes wrote: »

May I suggest you use the changing rooms next time - it saves a lot of hassle!

Nice assumption the clothing was for me:rolleyes:

Barny1979

Had a response from TK Maxx

[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]Thank you for your email , I am sorry to hear the item you bought was not suitable for you. [/FONT]

[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]Im afraid we do need customers to have the correct receipt for the items they are returning. [FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]We did not take the decision to reduce the flexibility of returning goods without a receipt lightly but w[/FONT]ith our till systems in store, our associates need the correct receipt to be able to process the transaction at the till point. Without a valid receipt, they are unable to complete the refund. [/FONT]
[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif] [/FONT]
[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]Whilst we appreciate and understand that our customers have different personal circumstances, I’m afraid, that we are unable to help you on this occasion. Under our returns policy we need to be consistent and to treat all our customers fairly and equally. [/FONT]
[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif] [/FONT]
[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]With over 220 stores, it is important that both at head office and throughout our stores we adhere to our policies and I hope that you understand our position. [/FONT]
[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]Thank you again for taking the time to contact us. [/FONT]
[FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]Ki[/FONT][FONT=Default Sans Serif,Verdana,Arial,Helvetica,sans-serif]nd regards, [/FONT]

McKneff

Did you pay for it with cash - then your stumped.

If you paid for it with a card ie debit or credit then your statement should act as a receipt.

Hope its the second.

Barny1979

McKneff wrote: »

Did you pay for it with cash - then your stumped.

If you paid for it with a card ie debit or credit then your statement should act as a receipt.

Hope its the second.

Paid for it by debit card

Meepster

Barny1979 wrote: »

Paid for it by debit card

Well take your bank statement with you, and they might give you a refund. But they aren't obliged to, as they have stipulated the receipt must be taken in, not proof of purchase.

McKneff

You can but try it, it might just work.
If the dress was damaged their rules could not override legislation. As long as proof of purchase was given then the damaged article must be replaced or refunded. Doesnt work like that if you have just bought it wrong size.

Try it anyway, you have nothing to lose.