-
Sky Query, Can anyone help please
We have been with Sky for 4 years and had countless sky+ boxes from them because they kept going wrong. Our most recent box lasted for over a year (woo hoo) but has now gone wrong and therefore they want us to pay £65 for an engineer. I think this is out of order, having to pay so I have put in my notice to cancel the…
-
Orange broadband and mobile dispute.
Hello everyone, I'd just like a little advice about what I should do / what rights I have as I've been having problems with Orange since me and my girlfriend took on a mobile phone + broadband max package (landline + 8mb Internet connection) from Orange about a year ago. First off I had a dispute about how they started up…
-
Acer Laptop Uneconomical to repair
Hi guys, Hope someone out there can advise on the following. On 21 July 2006 i purchased an Acer Aspire 5652WLMI laptop from Dabs.com. Just last week the display went grey. I thought it was something simple like a faulty LCD cable or even the LCD itself, on further investigation by an Acer repair agent, which cost £25.00,…
-
I bought a toy yesterday and the parts included were the wrong size
Shop is not local and will cost me a fair bit to take it back and return it. Can I send it back and have them send me a replacement or do i physically have to return it to the store where I bought it?
-
Gym Memebership- not fulfilling promises
I am a member of a gym, the Gym is a well known one with many branches. The thing that annoys me is I am paying the full rate but when i go to the gym, both near work and the one near home there are always machines out of order. The showers have mouldy curtains broken tiles and with the number of machines out of order your…
-
Gym in administration - Membership rights?
Hi all Not sure if this is the right place to post this, but here goes anyway... I got membership for a local leisure centre about 1 month ago, and got a good deal on 1 years membership along with my wife. We paid a little over £600 for 1 year for both of us. In the last few days, the leisure centre has gone into…
-
John Lewis - Return Used Laptop
I would like some input on what my rights are / what I can expect if I would like to return a laptop that I have used from John Lewis. The laptop was bought a few days ago and after using it, I have realised that I am not entirely happy with it and would like to exchange the laptop for a better one. I have looked on the…
-
Holiday Scam - warning! (Holiday Lettings/Pay Pal)
Hi all, I have lost £980 due to this fraud so I have posted the article from the Cyprus mail which explains it well. If anyone has and advice for me and the many others affected that would be great. Pay Pal say: out with 45 days, not our problem Holiday Lettings: we just advertise, not our problem although they surely have…
-
Graduation Ball Misery - What Are My Rights?
Hello everyone, thanks for taking the time to read this and hope I can get some help here. I attended my university graduation ball last week, paying £65 for the privilege which included a meal, bottle of house wine and a performance by Jazz Club Unfortuanately JC cancelled, beyond the control of the event organisers. When…
-
Charged by Opodo for hotel, and then charged again by the hotel!
Would welcome anyone's advice on the following scenario. I recently booked a hotel stay on Opodo.co.uk. When I checked in, I showed a copy of the e-mail booking confirmation from Opodo to the gentleman on the desk. He asked for my payment card. I queried this as I was under the impression that I had already paid at the…
-
DFS Sofa Deposit
Hi, Hoping I can get some advice please. My mum in a fit of madness last week went to DFS and bought an expensive sofa which she pretty much immediately regretted buying and phoned up the next day to cancel (Less than 24 hours after buying). DFS told her they'd already ordered the sofa, and as such they'd keep her deposit…
-
Faulty Toy-refund rights?
3 days ago I bought my son a metal toy gun, it was only £4.25, but I expected it to be ok. The same day it broke into 3 pieces. The metal shattered and he wasnt abusing it or mis-using it. I took it back to the shop today to ask for a refund. (A small privately owned shop) I was told the owners were on a 2 week holiday,…
-
Tooth broken <12 months
My Mum had a crown put on one of her teeth at the end of June 2008. Last week she bit down on it and it split completely in half! This was 11 months and 20 days since she had it done. She paid the NHS standard rate of nearly £200 to get it done originally, she's been back to the dentists and got a temporary fix but the…
-
Hair Straighteners went wrong - who is contract with?
My G/F bought some Hair Straighteners from Argos in July 2007 @ £59.99. The spring has now broken so they dont open and close properly. It states on the box 3 Year Guarantee We went to argos with the receipt, and we were very nicely told that we had to take it up with the manufacturer. I wasn't best pleased as I was sure I…
-
Need help: online shop refuse to give goods
Hi, My wife spotted dressing table in UK's website for £225. On the same website, same item was priced at £9.99, so she done a purchase of it. Paid £9.99 for item plus £20 for delivery. Got order confirmation in email same day. Next day morning got email from shop saying that item is £225 and we are refunding your £30 to…
-
EU Law - Longer Product Guarentee.
Hey guys, i don't know if this has been posted before, but i have found out that there is a secret EU law, that is largely unknown. It gives us consumers more than just the one year manufacturers warentee. That's from The Times. I hope this helps some of you.
-
small claim court across scottish/english system
hi, i live in scotland and bought a gearbox of ebay using paypal described as good working order. i fitted gearbox and it turned out to be faulty. i opened paypal dispute to inform seller of fault so all communication was on record. the seller agreed to refund if i posted item back with postage costs both ways included.…
-
Ebay postage overcharge
I have recently purchased an item on eBay and when it arrived I noticed the postage was just slightly over £2, the seller had charged £9.99. I don't mind paying slightly over the postage costs on items from eBay occasionally but this really is quite a big mark up. The item even arrived in a reused jiffy bag which is fine,…
-
?Cancellation Fee
A bit of a long story but would appreciate it if anybody can advise me of our rights. My partner and I went looking at bedroom furniture yesterday and spotted a selection on offer due to the fact that the store (Interios) were no longer doing business with the supplier (Weimann) and wouldn't be getting any more stock from…
-
Refund faulty shoe
Today I bought high heels from a high street store, however the zip of it is ever so hard to do up or open. Without me opening the zip I cannot get my feet in. Would this be considered as a fault, if so would they refund? If it isn't considered as a fault can I still ask for a refund? When I stated this when buying, the…
