I bought a toy yesterday and the parts included were the wrong size

bigspender1971

Shop is not local and will cost me a fair bit to take it back and return it. Can I send it back and have them send me a replacement or do i physically have to return it to the store where I bought it?

Meepster

Why don't you phone them and ask them? Legally they don't have to accept it back by post or send a new one out by post (unless of course, you recieved it by post in the first place...)

bigspender1971

I just wanted to know where I stood before calling them. Thanks for your help. Will need to go back in the shop now!

molerat

You can also claim reasonable expenses.

Tozer

mwilletts wrote: »

Why don't you phone them and ask them? Legally they don't have to accept it back by post or send a new one out by post (unless of course, you recieved it by post in the first place...)

On what basis do you say they don't have to accept it back by post?

Meepster

Tozer wrote: »

On what basis do you say they don't have to accept it back by post?

No basis, I just re-read what I put and was supposed to say "Legally they don't have to accept it back by post AND send a new one out by post"

Sorreeeeeeee

hollydays

I just had this situation with john lewis.An item I bought from their shop is faulty (an alarm clock that doesn't wake you up!).I rang them-they suggested I bring it back. As i only visit that town about every 3 months- i suggested they send me a returns label (why not get THEM to do the work).