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I bought a toy yesterday and the parts included were the wrong size

bigspender1971
bigspender1971 Posts: 234 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Consumer rights
Shop is not local and will cost me a fair bit to take it back and return it. Can I send it back and have them send me a replacement or do i physically have to return it to the store where I bought it?

Comments

  • Meepster
    Meepster Posts: 5,955 Forumite
    Why don't you phone them and ask them? Legally they don't have to accept it back by post or send a new one out by post (unless of course, you recieved it by post in the first place...)
    If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands

  • bigspender1971
    bigspender1971 Posts: 234 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I just wanted to know where I stood before calling them. Thanks for your help. Will need to go back in the shop now!
  • molerat
    molerat Posts: 36,012 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You can also claim reasonable expenses.
  • Tozer
    Tozer Posts: 3,518 Forumite
    mwilletts wrote: »
    Why don't you phone them and ask them? Legally they don't have to accept it back by post or send a new one out by post (unless of course, you recieved it by post in the first place...)

    On what basis do you say they don't have to accept it back by post?
  • Meepster
    Meepster Posts: 5,955 Forumite
    Tozer wrote: »
    On what basis do you say they don't have to accept it back by post?

    No basis, I just re-read what I put and was supposed to say "Legally they don't have to accept it back by post AND send a new one out by post"

    Sorreeeeeeee :o
    If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands

  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I just had this situation with john lewis.An item I bought from their shop is faulty (an alarm clock that doesn't wake you up!).I rang them-they suggested I bring it back. As i only visit that town about every 3 months- i suggested they send me a returns label (why not get THEM to do the work).
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