Need help: online shop refuse to give goods

desidesignuk

Hi, My wife spotted dressing table in UK's website for £225. On the same website, same item was priced at £9.99, so she done a purchase of it. Paid £9.99 for item plus £20 for delivery. Got order confirmation in email same day. Next day morning got email from shop saying that item is £225 and we are refunding your £30 to credit card.
As i understand buyer and seller are in contract on internet. shop asked £9.99 for item which i paid, they shoud be giving me good, even if they have made mistake on the website... Am i right or wrong?
Do i have any legal right to demand this... what are my consumer rights... could someone expert give me advice what to do... shop is not listing me... they are telling me that they have right not to sell goods and thats why they are returning money..

Please help... thanks

Antispam

Only a court would decide whether a contract was formed

if they took money it could be regarded as a contract but as I said it would be up to a court

You have no right to demand it, but you have a right to ask them to honour as you believe a contract was formed ie taken money

CHR15

This happens all the time, you have no comeback. It could be shown it is an obvious misprice.

desidesignuk

going to court mean do i have to go through lawyer? and what if court say no ... i have to pay legal fee for the shop as well?

Viper_7

Yes, no come back. Obvious misprice and not misleading advertising.

Viper_7

Also yourself arguing saying you want it for £9,99 shows as well that you know it is under priced thus trying to profiteer from someone else mistake, don't take it any further....

sarahg1969

It's a mistake and they are perfectly entitled to cancel the contract in those circumstances.

Have you now reordered at £225?

desidesignuk

will do.... as wife wanted to buy that particular item...i was only wanted to know my consumer rights...normaly in shops if they make mistakes with pricing... they give product to the same lower price... and sometimes gives discount as well..

Meepster

desidesignuk wrote: »

will do.... as wife wanted to buy that particular item...i was only wanted to know my consumer rights...normaly in shops if they make mistakes with pricing... they give product to the same lower price... and sometimes gives discount as well..

Some stores do this, but they don't legally have to. They just do it as a goodwill gesture...

pinkshoes

If it was deliberately priced to mislead, then you might have some comeback, but a £225 item at £9.99 is quite obviously a mistake, which they then rectified and refunded you.

Mistakes happen.

Had they delivered it to you at that price, THEN you can probably keep it!

bookworm1363

No "probably" about it, Pinkshoes.

Most online stores will have in their T&Cs that the contract is formed on dispatch of the goods and not before, precisely to avoid this kind of problem. Once the goods have been dispatched, however, the contract is formed and they can't go after someone for additional payment. Before dispatch however, they can cancel and refund pretty much whenever they want. Incidentally, the same applies in shops where they are under no obligation whatsoever to let you have the goods at the wrong price, it will boil down purely to good will and whether they want to make the sale or not.