John Lewis - Return Used Laptop

crismarshall

I would like some input on what my rights are / what I can expect if I would like to return a laptop that I have used from John Lewis.

The laptop was bought a few days ago and after using it, I have realised that I am not entirely happy with it and would like to exchange the laptop for a better one.

I have looked on the John Lewis website but there does not seem to be any policy for this.

Has anyone had a similar experience?

Thanks

Meepster

If there is nothing physically wrong with it (i.e. not faulty or not as advertised) then NO, you can't just take it back at exchange it for something of a different specification.

As to what your rights are regarding this - You have none...

crismarshall

mwilletts wrote: »

If there is nothing physically wrong with it (i.e. not faulty or not as advertised) then NO, you can't just take it back at exchange it for something of a different specification.

As to what your rights are regarding this - You have none...

Thanks for the response. Does this apply if you are not happy with some of the features. Basically I use it a lot for music and the speakers are not good quality. This is something I could not really test before buying. I have previously returned a TV (from Amazon) as I was not entirely happy with it and they were obliging.

sporedude

No, Looks like your stuck with the laptop if it hasnt got a problem.

Debt_Free_Chick

You have no rights in law .... but what is JL's own policy on this? JL are usually pretty good at returns where the customer is simply "not happy" or has changed their mind. But you should call the store - or better still, go back there with the lappie, in all its original packaging etc and talk to them. But don't shout the odds, as you have no legal right to anything.

zappomatic

With things like laptops they usually deduct a percentage from the price (to cover the discount they have to give when they re-sell as used/returned) - I think it's something like 15%.

hjb123

Did you buy it online or from a store?

maninthestreet

Laptops have tiny speakers, so sound quality is bound to suffer - try using headphone instead. Did you buy this from their website, or in store? If the former, then you can return it within 7 days even of it has no faults, under the Distance Selling Regulations.

KILL_BILL

zappomatic wrote: »

With things like laptops they usually deduct a percentage from the price (to cover the discount they have to give when they re-sell as used/returned) - I think it's something like 15%.

yes they do

at the end of the day the customer should have tried it first before they brought the laptop - they have the on display in the store to try

otherwise if they are going to accept it back then they will deduct a percentage as they now cannot resell it as new

Fire_Fox

crismarshall wrote: »

Thanks for the response. Does this apply if you are not happy with some of the features. Basically I use it a lot for music and the speakers are not good quality. This is something I could not really test before buying. I have previously returned a TV (from Amazon) as I was not entirely happy with it and they were obliging.

You can test it before buying. You take in a CD or your iPod and ask for a quiet area in John Lewis to listen to the display laptop. If they won't or can't allow that you try the same request elsewhere.

withabix

maninthestreet wrote: »

Laptops have tiny speakers, so sound quality is bound to suffer - try using headphone instead. Did you buy this from their website, or in store? If the former, then you can return it within 7 days even of it has no faults, under the Distance Selling Regulations.

No you can't.

You can only return it under the DSR if you haven't used it.