John Lewis - Return Used Laptop

isplumm

withabix wrote: »

No you can't.

You can only return it under the DSR if you haven't used it.

DSR doesn't apply here at .... he bought from a shop??

Mark

crismarshall

hjb123 wrote: »

Did you buy it online or from a store?

I bought it online.

hjb123

crismarshall wrote: »

I bought it online.

surely it will come under the Distance Selling Regulations then I would have thought which allows 7 days to inspect the goods - but am sure someone else will be able to clarify the ins and outs of this

dmg24

slushpuppy wrote: »

Forget what is and what isnt the law just ask in the shop and explain you would like a better one and see what they say, most likely no as the hard drive has been used so its second hand already, but just ask

Is anybody actually reading the OP's posts before replying?

The laptop was bought ONLINE, not in a store.

savemoney

You have no rights unfortunately unless the laptop doesn't comply with sale of goods act http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

The DSR doesnt apply here either as you have used it, you only allowed to inspect the goods and send it back within 7 days

Halloway

dmg24 wrote: »

Is anybody actually reading the OP's posts before replying?

Oh no, we haven't got start doing that have we?

crismarshall

Thanks to everyone for your clarification. Much appreciated.

Looks like I am going to have to put this one down to experience - Am going to get the better laptop.

Can anyone recommend a good place / site to sell my 2nd-hand (but hardly used) laptop.

withabix

crismarshall wrote: »

Can anyone recommend a good place / site to sell my 2nd-hand (but hardly used) laptop.

eBay will get you the best price I would expect.

derrick

withabix wrote: »

No you can't.

You can only return it under the DSR if you haven't used it.

Yes they can,from the OFTs Business Guide to DSRs; -

From page 28; -
Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
3.58 No. Consumers are under a duty to take reasonable care of the goods while in their possession as discussed in paragraph 3.44. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this. In the case of goods such as earrings that have hygiene seals, you may require consumers to exercise reasonable care by not removing the seals when examining them.

How can I resell the goods as new if they have been opened and tested by the customer?
3.59 The DSRs do not provide any general exception to the right to cancel on this point. Unless one of the specific exceptions referred to above at paragraph 3.38 applies, consumers can exercise their right to cancel a contract and return the goods to you. The DSRs do not link cancellation rights with a supplier’s ability to resell items as new.




The OP bought online, so they have 7 WORKING days beginning the day after receipt of the goods.

Although it may now to late for them, the OP was 24th June and they said the purchase was "bought a few days ago". Only if it arrived on or after the 18th will they have the DSR rights, and that means e-mailing them NOW as the 7 working days will end tomorrow.