Out of Warranty PS3 - Whats my options

diggerdidoodar

My PS3 will not read discs, rang sony support, re-formatted twice, nothing. Now they want £99 to fix it as its out of warranty. Bought 15/12/2007. Have I any other options.

4743hudsonj

diggerdidoodar wrote: »

My PS3 will not read discs, rang sony support, re-formatted twice, nothing. Now they want £99 to fix it as its out of warranty. Bought 15/12/2007. Have I any other options.

not really

theyve stopped their grace period of free refurb replacements

i would take up their offer because the norm seems about £140

that is assuming its one of the older 60gb models

how old is it and what model is it?

basilbrook

Its still covered by warranty.

A little known EU rules states that every electrical appliance bought in the EU carries a 2 year warranty.

Retailers are not always aware of this but it is in place.

I heard about the law in the saturday guardian's money section.

Hope it helps

Bowling_4_Gold

basilbrook wrote: »

Its still covered by warranty.

A little known EU rules states that every electrical appliance bought in the EU carries a 2 year warranty.

It does not offer the same protection as a normal warranty does; If the customer can prove the fault arised as a direct result of shabby manufacturing (which is VERY hard to prove), then this legislation is valid. Anyway, the OP could use the English legislation that supposedly entitles the customer to 6 years of 'protection'.

4743hudsonj

basilbrook wrote: »

Its still covered by warranty.

A little known EU rules states that every electrical appliance bought in the EU carries a 2 year warranty.

Retailers are not always aware of this but it is in place.

I heard about the law in the saturday guardian's money section.

Hope it helps

and that little known eu law is little know because it does not apply as it was an eu directive that only mean the uk had to achieve a specific objective through implementation of law

BUT the uk alwready has the sale of goods act that not only meets the directive requirement but exceeds them

so it in no way applies

and if the ps3 is in warranty, sony have charged you because they re not responsible, you need to go to the retailer as they are and they will be the ones who will have to honour the warranty

if not you may have a hard time proving the fault of the ps3 depending on the model as they are very well built machines and often only go through excessive use

but still do give us more info

RobertoMoir

basilbrook wrote: »

Its still covered by warranty.

A little known EU rules states that every electrical appliance bought in the EU carries a 2 year warranty.

Retailers are not always aware of this but it is in place.

I heard about the law in the saturday guardian's money section.

Hope it helps

Not this again.

diggerdidoodar

its the 40gb model, minimal usage really for a games machine. 5hrs a week average tops.

Bowling_4_Gold

diggerdidoodar wrote: »

its the 40gb model, minimal usage really for a games machine. 5hrs a week average tops.

Do you keep it in an enclosed space (Tv Cabinet etc) where no air can circulate? IF you do, that might be the source of your problem.

4743hudsonj

ok so as stated where is it kept?

how old is it, how much did u pay? and is it in warranty?

diggerdidoodar

4743hudsonj wrote: »

ok so as stated where is it kept?

how old is it, how much did u pay? and is it in warranty?

Kept horizontally, not enclosed on a tv stand, bought 15/12/2007 (out of warranty), paid £299. Minimal usage for a games machine.

diggerdidoodar

Following is the reply from who I bought the PS3 from:-

I am sorry to hear that you have experienced a problem with your Sony PlayStation 3 Console.
When this item was purchased from us it included a 12 month warranty. This warranty is held with the manufacturer (Sony) and they usually will assist in any cases where the item develops a fault within the warranty period.
Unfortunately as this period has now expired the item is no longer covered under the initial warranty. As highlighted in your email the Sale of Goods Act states that the item should be fit for the purpose it was intended and should last for a reasonable amount of time.
If a fault develops within the first 6 months then the responsibility lies with the retailer. However after this time then it is for the consumer to prove that the fault was inherent in the product within that first 6 months.
I appreciate the frustration caused in this matter and I apologise for the inconvenience caused to you. In order to resolve this issue you are required to get the item checked and for the fault to be diagnosed. If the report identifies that the fault with the item was inherent or developed within the first 6 months then please let me know and I will be happy to assist you further in this matter.
I apologise for the inconvenience caused in this matter and I would like to thank you for your patience and valued custom.

Where do I go from here????.