xbox 360

wishface

As some may know, the 360 is generally not very well made and abnormally prone to faults. Consequently there is always much discussion on the official forums as to the rights of a person with a dead console when it comes to taking it back to the shop. My reason for posting is simply to find out what the law states, and as clearly and unequivocally. Some shops say that all they are legally obliged to do is ring the manufacturer (ie Microsoft) and arrange for them to pick up the machine from the consumer and repair it. Some will swap a console for another one, no questions asked. Of course then you have the minefield of warranties etc.

But, assuming a recently shop (as opposed to private sale, like ebay) purchased (lets say 2 years old, according to the serial date on the box/receipt of purchase) machine that wasn't damaged by the consumer. What does the law state and what can the consumer absolutely and inarguably expect from the seller. As I understand consumer law, it's the seller's responsibility to deal with it.

Valli

you need this site

LinasPilibaitisisbatman

All depends on the circumstances and many other factors.

With Xbox if its a RROD fault then you can expect the seller to facilitate a repair by calling microsoft and having it collected, repaired and returned.

wishface

Can't find anything there pertaining to this question. I figured this place would be the place to get a clear concise answer.

4743hudsonj

sellers deal with it but they often just send it to the manufacturer anyways

its just at their expense

thats the only difference

its nit a complicated matter
go into store and send it off or ring microsoft and post it too germany

wishface

so there is no obligation for sellers to replace a faulty console?

If all they are obliged to do is phone MS on the consumer's behalf that strikes me as very lazy.

custardy

wishface wrote: »

so there is no obligation for sellers to replace a faulty console?

If all they are obliged to do is phone MS on the consumer's behalf that strikes me as very lazy.

SOG states a seller has to repair or replace at their discretion IIRC
so regardless of it being an xbox or not this stands

4743hudsonj

wishface wrote: »

so there is no obligation for sellers to replace a faulty console?

If all they are obliged to do is phone MS on the consumer's behalf that strikes me as very lazy.

no they may repair it under soga and that is exatly what they are doing, regardless of who is actually carrying out the repair

its only when a repair is not possible or too costly or has been done a few times before that the replacement or partial refund comes into play

and once again you have no choice

so take the repair

ive heard its quicker to call ms direct though and do it that way

wishface

they aren't repairing anything if they simply ring MS and get them to interact with the customer. surely that's a massive evasion of any responsibility the seller has.

Especially as the seller can ring MS themselves at no cost.


can't say i'm surprised though.

What if MS won't fix it for free - as in some cases they refuse to (they only seem to address a couple of known faults)?

custardy

wishface wrote: »

they aren't repairing anything if they simply ring MS and get them to interact with the customer. surely that's a massive evasion of any responsibility the seller has.

Especially as the seller can ring MS themselves at no cost.


can't say i'm surprised though.

What if MS won't fix it for free - as in some cases they refuse to (they only seem to address a couple of known faults)?

what is it you want people to say here?
you are getting answers but dont seem to like them
why do you feel the seller should bear some costs?
if M$ wont repair then its still the SOG act thats in place with the seller and the issue of how long you have had the item becomes a factor

wishface

I want people to say the truth. As always.

you are confusing not liking what i''m hearing with not liking the fact. It seems entirely wrong to me that a seller can palm someone off to Microsoft when they are responsible for the items they sell.

And if thats true, again, what does the seller do if MS refuse to repair the console for free? It can't be right that the seller, thus, has no responsibility and the consumer is compelled to spend more to get the product he wanted in the condition it should have been sold in.